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Review summary
Audley Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I want to heavily recommend using Audley Travel. My step-father and I used their service for a trip to New Zealand and neither of us could commend this company enough. We were connected with a great women, Keila, who was so incredibly insightful and helpful in our planning. It was extremely comforting knowing that our trip was in the hands of someone so bright. Everything worked out perfectly for us. The trip ended up being my favorite trip of my life because of her help. My step-dad texted me a couple of days ago about the trip and he was so grateful. He was still in awe a week after we returned home. Anyways, I loved the trip that Audley gave us and all of the insights that helped us along the way.
We contacted Zac last year to enquire about a trip to Canada . We had teams/zoom discussions to share ideas about what we would like to do . Zac listened to us and got it spot on! Zac created our itinerary, which included a detailed step by step guide to where to be when β¦ absolutely brilliant , thank you Zac, everything was just perfect !
We have just booked our dream holiday to visit Alaska, take the Rocky Mountaineer train and do a cruise. Leo has been amazing as a travel advisor and has expert knowledge in this field to guide us and has taken lots of time to tailor our trip to ensure we have the best experience. The itinerary looks incredible ... I felt he genuinely cares in making sure he helps to create our trip of a lifetime! We can't wait to go next year and would highly recommend Audley Travel and Leo for the Canada region.
This is our second time using Audley to help us navigate a wonderful vacation. Last year we enjoyed Canada, this year we tipped our toes into Europe, and headed to Ireland! Lydia was exceptional! We have two older girls and are an active family who loves to enjoy the outside and dine! She helped us balance both of those requests seamlessly. We kayaked by castles, walked the Cliffs of Moher, walked to waterfalls, biked through Dublin, and never stopped smiling at the beauty around us! Once we were ready to relax we had reservations for dinner and each place was unique and delicious! Thank you Lydia for helping to make our dream holiday a reality!
It was the climax of our Diamond Anniversary year and we wanted a holiday which would be truly memorable. We seemed to gel with Robyn immediately and she worked with us to plan 17 days of luxurious enjoyment culminating in the sighting of a leopard. It proved to be all we expected and more! We have travelled with Audley before and have never been disappointed. We are consistently impressed by their attention to detail and determination to get everything right for the customer.
The tour guides were excellent. My wife left her purse on the bullet train from Kyoto to Tokyo with our passports. With only 2 1/2 hours to catch our flight to Hawaii, we were desperate for some Japanese-speaking help. I called the Audley emergency number and reached the local rep. She refused to help at all, telling us we needed to contact lost and found ourselves.
A 45 day trip to Australia from UK, to see as much as we could in areas likely to be 30 degrees C or less - we are not good with very hot weather! Time of year to coincide with family wedding in Perth, and a list of things we would like to see and do. Handed the planning and organising to Audley, via Jindy, and sat back. It all happened for me, with friendly planning discussions, options thrashed out to make the best of our time. The result was Perth, Sydney, Tasmania, Melbourne, Great Coast Road Self Drive, Grampians, Adelaide , Kangaroo Island and back to Perth. Every pick up, tour, plane, boat and train happened as described. We joined activities trips and tours with different operators, chosen because of their expertise and standards, thus meeting different travellers on every trip, so no chance of the "group tour clique-iness" we have experienced during some holidays with other companies.We felt supported throughout, with an amazing printed detailed itinerary to take with us, an App, that worked offline and SMS updates of what was happening 24 hours before it did. However, it was so light a touch, that it felt as if I had organised it all myself, with no sense of being pushed through a tight itinerary by a company. All accomodation was diverse, from the quirky to the luxurious, from the "city convenient" to isolated wildlife locations, accessing accommodations I would not have known existed. Our interests of outdoors, photography, wildlife and adventure were listened to, and catered for. Food experiences were also amazing - some "arranged" but most left to us, with suggestions included in the itinerary book. It was also great that the specialist who looked after us had been to many of the locations and accommodations herself, and so they were chosen with first hand experience by her for us. Audley were also happy to build in time for us to spend with a friend in Adelaide, and family in Perth, which were days left free for us to use as we wished. A truly amazing tailor- made experience, that I certainly could not have achieved without this expert help. Highly recommended, and extremely likely to use them again
We had an excellent 3 week trip to Argentina & Chile with excellent hotels exactly fitting our requests , good guides and a great variety of experiences & places visited which all came up to expectation . Anna Reedman at Audley planned our trip perfectly .
We had a fantastic three weeks in South Africa organised by Catherine Mertens. The holiday surpassed our expectations, it was fantastic. Catherine went out of her way to organise trips for a larger party we were involved with on the first week, everything worked really well and the local guides and tour company were brilliant. Accommodation was to a very high standard, and the food was incredible. Thanks Catherine!
We hadnβt been to Argentina so needed expert help in designing our holiday. We had been recommended Audley. Kirstin could not have been more helpful or knowledgeable with suggestions and recommendations which made designing the holiday a pleasure. We went to Argentina in November 23 and were so impressed with the organisation. Every transfer was on time, the excursions excellent, hotels to specification and always had someone locally available whenever we needed them. A truly professional and friendly company who we will use in the future.
We were looking for a special holiday to celebrate my wife's birthday and bumped into Audley Travel early 2023 at the Travel Show in Olympia. We gave their south east Asia specialist, Dan Pullen, a list of ideas which after several iterations resulted in an outline travel plan involving four countries over 24 days.
We were very impressed with the professionalism of the company, their knowledge of the area and the proposed travel plan. The resulting holiday proved to be very successful, extremely well organised and managed at a country level by very experienced and competent guides and drivers.
We had the most incredible two weeks in South Africa, organised by Robyn Hutchons. From the very beginning we were so well looked after by Robyn, who was responsive, full of good insider tips for South Africa, and took the time to listen to what we hoped to get out of our holiday. She designed a tailored itinerary that was perfect for us. We felt so well looked after, and it made the whole trip a stress-free experience.
It was very helpful to catch up with Robyn when we got back so we could feedback and make some small suggestions for things we might have tweaked. Would 100% recommend using Audley, worth every penny and we will definitely be using them in future.
Our holiday was quite complex with multiple greetings and pickup with representatives, drivers and guides. Everything went without a hitch. Everything was where we expected it to be and linked up perfectly.
The choice of accommodation was so well planned. We stayed in 8 different locations. Each one was superb and offered something different to the ones before.
The tours were well thought out and offered more than just sightseeing. They also gave us a taste of the culture of India.
Excellent.
Had a wonderful trip to Vietnam, Cambodia and Bangkok. Jack Tydeman was our agent and he was excellent; listened to our needs/wants, put together a really detailed itinerary and everything went completely smoothly. We would've changed a couple things but 95% of our trip was perfect! Jack followed up when we returned home and took notes of a couple of areas that we would have changed. I would definitely recommend Audley!
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