Review summary

Audley Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

HB
I want to heavily recommend using Audley

I want to heavily recommend using Audley Travel. My step-father and I used their service for a trip to New Zealand and neither of us could commend this company enough. We were connected with a great women, Keila, who was so incredibly insightful and helpful in our planning. It was extremely comforting knowing that our trip was in the hands of someone so bright. Everything worked out perfectly for us. The trip ended up being my favorite trip of my life because of her help. My step-dad texted me a couple of days ago about the trip and he was so grateful. He was still in awe a week after we returned home. Anyways, I loved the trip that Audley gave us and all of the insights that helped us along the way.

J
A bucket list trip to Canada

We contacted Zac last year to enquire about a trip to Canada . We had teams/zoom discussions to share ideas about what we would like to do . Zac listened to us and got it spot on! Zac created our itinerary, which included a detailed step by step guide to where to be when … absolutely brilliant , thank you Zac, everything was just perfect !

J
We have just booked our dream holiday…

We have just booked our dream holiday to visit Alaska, take the Rocky Mountaineer train and do a cruise. Leo has been amazing as a travel advisor and has expert knowledge in this field to guide us and has taken lots of time to tailor our trip to ensure we have the best experience. The itinerary looks incredible ... I felt he genuinely cares in making sure he helps to create our trip of a lifetime! We can't wait to go next year and would highly recommend Audley Travel and Leo for the Canada region.

LG
Let’s get started on trip three…

This is our second time using Audley to help us navigate a wonderful vacation. Last year we enjoyed Canada, this year we tipped our toes into Europe, and headed to Ireland! Lydia was exceptional! We have two older girls and are an active family who loves to enjoy the outside and dine! She helped us balance both of those requests seamlessly. We kayaked by castles, walked the Cliffs of Moher, walked to waterfalls, biked through Dublin, and never stopped smiling at the beauty around us! Once we were ready to relax we had reservations for dinner and each place was unique and delicious! Thank you Lydia for helping to make our dream holiday a reality!

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total • Write a review

Showing 991 - 996 of 996 reviews
AC
5 out of 5 stars

Charleston Rwanda 2023

We have used Audley three times and just as recently as last week. Tom is our contact there. We visited Rwanda for six days. The package was phenomenal. We were met upon arrival in Kigali and hand-held through the airport. our first stop was by helicopter to the One and Only Rwanda for three days and our last stop was the Singita Rwanda.

Date of experience: November 9, 2023

S
5 out of 5 stars

2 week safari & beach holiday Kenya

A special family holiday celebrating retirement and creating lasting memories. Arista Midwinter our Audley rep was brilliant, discussing our desires, budget and tailoring the holiday to create an amazing experience from start to finish. The camps and hotel she suggested were excellent, especially Karen Blixen camp in Masai Mara and Waterlovers in Diani beach. Outstanding accommodation, game drives and brilliant safari guide Kisemei. We literally saw everything and had the most memorable time. Waterlovers was quiet, relaxing and great way to finish. The in country support was also 1st class and very helpful. Cannot recommend highly enough. The whole family will remember this for their lifetime.

Date of experience: November 9, 2023

NH
5 out of 5 stars

A fabulous 2 week family adventure in South Africa

We have recently returned from a fabulous 2 week trip to the beautiful South Africa booked with Sophie at Audley Travel. I can’t recommend them highly enough. We were delighted with our holiday. We were celebrating our 25th wedding anniversary while we were away and travelled with our 3 children 15, 21 and 23. Sophie really listened to our needs and gave relevant tailored advice. This provided us with a 2 week adventure that we will never forget. We loved South Africa and all it has to offer. Thank you Sophie and Audley Travel

Date of experience: November 8, 2023

I

Ian

US

5 out of 5 stars

Great organisation and personal…

Great organisation and personal service, tailoring the trip to your needs and requirements

Date of experience: November 8, 2023

GH
5 out of 5 stars

Just returned from a family holiday of a lifetime!

Just returned from a family holiday of a life time organised by Scott Davenport of Audley Group Travel. From initiation, crafting the bespoke holiday, confirming the holiday, frequent unsolicited memos / tips and information to going on the holiday, everything went like clockwork. The places that were recommended were amazing and perfect and we cannot recommend them more. Already spoken to Scott and said that the next trip next year will be with Audley Group as very professional throughout.5 stars!

Date of experience: November 8, 2023

LF
2 out of 5 stars

Disappointed ☹️

Booked a trip to Japan and South Korea for October 2023. Booked it more than six months in advance. Went back and forth on the destinations, hotels and so forth. Finally got what we wanted. Thought we were all set. In September I asked for the final itinerary. I was told they were busy with other clients leaving before me and that I would likely have my final itinerary two weeks prior to departure. That did not happen. We got it ten days prior to departure. Itinerary was totally messed up. They had us taking the boat from So Korea to Japan. Should have been opposite. Tickets were missing. They had us meeting the driver in the lobby of of our hotel to take us to the station. Next paragraph told us to find our own way to the station. Another place told us to find the police station. Did not tell us how to get to hotel from police station. Laughable, really! It was quite obvious that the person responsible for handling the itinerary never bothered to read or check what they sent out. We are world travelers. Have never seen anything like this. Called to complain. Both agents were out of the country! When they finally got back they wanted us to proof read and tell them what was wrong, just a few days before we were to leave town. They still could not bother to read it themselves. It never occurred to me that this company would screw up like that and then just act like it was no big deal. Definitely would not recommend to anyone.

Date of experience: November 7, 2023

Previous1•••99100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.