Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service πThank you
Once I got through to Amanda through anβ¦
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
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Showing 101 - 110 of 996 reviews
DL
Fast response to my problem
Once I understood how to get in touch it took about 5 minutes to make contact with Melanie from customer services. I had missed one installment of my daugher's direct debit due to increased cost of everything and not having enough money in my account. Once Ashbourne had my daughter's membership ref, and security code it took one message from Melanie to set up a link for me to repay direct debit along with days we had missed (instead of paying a charge for missed money). Thank you : ) And also many thanks to Swift Gym, York for running such a friendly safe space and for choosing Ashbourne to deal with their finances.
Date of experience: March 26, 2025
P
Pedro
US
Membership cancellation
I have just been in contact with a lovely lady called Claire about cancelling my gym membership, she could not have been more helpful in assisting with this, she made the whole process really easy and she was an absolute pleasure to deal with. Once again thank you very much Claire.
Date of experience: March 25, 2025
AA
I recently had to cancel my gymβ¦
I recently had to cancel my gym membership, and I have to say, the process was incredibly smooth and hassle-free! The management team was very responsive and handled my request quickly. They made sure to confirm everything promptly, which really put my mind at ease. I appreciate how professional and accommodating they were throughout the entire process. Highly recommend for anyone looking for a great gym experience!
Date of experience: March 21, 2025
LE
Friendly and helpful staff
Friendly and helpful staff, quick to solve issues and accommodate for others
Date of experience: March 18, 2025
LB
Customer service need improvement
Customer service not good now as can't actually speak anyone now in person over the telephone it's all text or email which doesn't help when have an immediate problem and even worse sometimes you're get a Bot. There should be a telephone number you can call that us linked to a live person not a Bot or having too message.
Date of experience: March 13, 2025
KJ
Cancellation Nightmare!
I sustained an injury that meant I could no longer use my gym, but canceling my membership was a frustrating and drawn-out process. They initially refused to cancel and would only suspend it for two months. I had to provide proof from my hospital appointments by sending letters just to be considered for cancellation. If I ever look for a gym again, Iβll be avoiding any that are run by this company. Even after finally approving my cancellation, they tried to charge me for an extra month. I refused, canceled my direct debit, and only then did they "kindly" waive the fee. The whole experience was stressful and unnecessarily difficult.
Date of experience: March 5, 2025
V
Sophie dealt with my problem quicklyβ¦
Sophie dealt with my problem quickly and efficiently they always are quick to respond and and happy to help in any way they can
Date of experience: March 5, 2025
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