Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
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Showing 991 - 996 of 996 reviews
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Sophie put forward a cancellation for…
Sophie put forward a cancellation for me and got it sorted for me! Cheers Sophie 🍻
Date of experience: August 20, 2021
CN
Quick response
I had to cancel my membership in the gym managed by Ashbourne and I was positively surprised with the quick response of the Dawn. All sorted with cancelation and refund of the previous monthly payment in a short time.
Date of experience: August 20, 2021
LV
Put incorrect details on my direct…
Put incorrect details on my direct debit, Sophie helped me sort it very quickly, fast response and really friendly
Date of experience: August 19, 2021
PC
membership cancellation
I cancelled my membership due to relocating over 90 miles away from the gym facilities. Sophie was amazing on helping me follow the neccesary procedures to ensure the membership agreements were honoured and at the same time resolved my case. Very happy. Thanks Sophie . Great customer service!
Date of experience: August 18, 2021
SH
I joined the gym a few weeks ago and…
I joined the gym a few weeks ago and unfortunately developed muscular pain. I contacted Ashbourne memberships and Sophie dealt with my enquiry. After explaining the reason why I wanted to cancel Sophie was very helpful and professional, she cancelled my membership straight away. Thank you for a friendly and effective service.
Date of experience: August 17, 2021
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