Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
1,000 total • Write a review
Showing 91 - 100 of 996 reviews
SL
I’ve dealt with so many companies…
I’ve dealt with so many companies recently where things just take ages and always end up being more complicated than they need to be. This was not the case with Ashbourne membership. I emailed them to freeze my gym membership due to going on holiday and they responded quickly with no fuss at all. Chloe was helpful and efficient.
Date of experience: April 3, 2025
TW
Sophie G resolved my issue very fast…
Sophie G resolved my issue very fast when Dedicated SuperGym refused to contact me and let me cancel.
Date of experience: April 3, 2025
AF
Excellent customer service
Due to loosing my job I had to cancel my membership but having contacted out of office hours I sent message through their chat box and early first thing in the morning next day I received an email from Rose who was very quick to respond to my enquiries and was able to postpone my membership for 3 months instead of the hassle of cancellation and reapplying in the future. Excellent customer service, very polite, quick to respond and a pleasure to deal with. Thank you Rose.
Date of experience: April 3, 2025
SW
Sophie is very quick to get back to…
Sophie is very quick to get back to you, helpful and polite.
Date of experience: April 3, 2025
BC
Membership alterations
I needed to alter my membership and Holly was quick to respond and very helpful. Overall a great experience
Date of experience: April 2, 2025
PB
Cancelled my membership
Live chat was great, quick to respond and process my cancellation, with no issues. Pleasant experience in comparison to previous companies where I’ve had to cancel memberships.
Date of experience: March 27, 2025
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