Arden BMW Tunbridge Wells is an official BMW dealership located in Tunbridge Wells, specializing in the sale of new and approved used BMW vehicles. The company provides a comprehensive range of automotive services, including vehicle servicing, accident repairs, and the sale of automotive accessories. Customers can explore the latest BMW models, book test drives, and take advantage of various financing options, including attractive offers on electric and plug-in hybrid vehicles. Targeting both individual consumers and business clients, Arden BMW Tunbridge Wells aims to deliver a high level of service and expertise in the automotive sector. The dealership also offers a vehicle buy-back program, allowing customers to sell their BMWs for a trusted price. With a focus on customer satisfaction, the company is dedicated to meeting the diverse needs of BMW enthusiasts and car owners in the area.
Arden BMW Tunbridge Wells receives a mix of feedback, but the overwhelming sentiment is negative, with many customers expressing dissatisfaction with the service quality. While a few reviewers commend the excellent service they received, particularly from staff members like Cassidy and Luke, the majority report serious issues, including poor technical support and unresponsive communication.
Customers frequently mention that the dealership fails to address repairs adequately, with complaints about faulty vehicles and inadequate follow-up after sales. Additionally, many express frustration over the inability to reach the dealership by phone, forcing them to visit in person for assistance. Overall, despite some positive experiences, the negative reviews dominate, highlighting significant concerns about customer service and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 56 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“I have had great service including a couple of warranty jobs on my S1000RR K67 BMW motorcycle”
“Took my F90 M5 into T Wells as the parking sensors stopped working, they repaired under warranty so all good”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 56 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.3 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.6 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Arden BMW Tunbridge Wells is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.0).
56 reviews of Arden BMW Tunbridge Wells. Filter by what matters to you.
Very poor customer service. No response to phone calls, no apology or explanation as to why they failed to look at our car even though they had it for a week. They have lost our custom after many years.
They never answer the phones whether it be Sales or Service. It’s always the recorded voice saying they will ring back, but they rarely do. I bought 10 BMWs on the run from their predecessor Coopers with fantastic service from both Sales and Sevice. With Arden’s it’s been two but their lack of service is putting me off using them in the future. I have reported this matter to BMW head office before and they promised to sort them out, but appear to have done nothing
Having bought the BMW from this garage and had probably the last 5 cars service here , I phoned up today to book in for a service and MoT and was told the earliest they could service the car and do an MOT was 2/10 . No good when the MOT is up on the 29/9 -no service spaces for three and half weeks is very poor -what happens if my car had broken down .I looked on their website and they had many dates for services from the middle of September .If you sells cars you need to service them too. Spoke to another garage and booked in straight away -will not be buying any further cars from this Group
Quick answers to the questions people ask most.
Yes, Arden BMW Tunbridge Wells is a legitimate company with numerous verified reviews. The business has received a mix of ratings, with some customers praising the service while others have expressed dissatisfaction, highlighting the varied experiences of real customers.
No, Arden BMW Tunbridge Wells is not a scam. While there are verified reviews indicating concerns about service quality and communication, the dealership has genuine customer interactions that reflect both positive and negative experiences.
Arden BMW Tunbridge Wells offers a range of services including vehicle sales, repairs, and maintenance. Customers have reported both positive experiences with servicing and negative feedback regarding after-sales support.
Arden BMW Tunbridge Wells accepts various payment methods, including credit cards and financing options. However, specific details about payment plans can be confirmed directly with their customer service.
You can contact Arden BMW Tunbridge Wells via their website or by visiting the dealership in person. Note that some reviews indicate challenges in reaching them by phone.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Arden Tunbridge Wells experience. Had my car serviced which went well last year. But had car in as had a break issue at the front, the backs done elsewhere, and they had it for 3 weeks and had several hours investigating the issue. After 3 weeks came to the conclusion that it was the front breaks. I refused to pay for their experts time. They never called me back and I had to go in on 3 separate occasions to find out what had happened. Was given every excuse about msgs not being sent though to “I did call you yesterday but couldn’t get you”. Lastly they were going to email with an estimate for some more work “within the hour”, still waiting 3 days later.
Phoned early morning to book bike in for MOT. Staff member couldn't get servicing dept to answer call, so promised me a call back. No call back by mid afternoon, so tried again and half a dozen calls went through to voice mail. Switched phones to landline and my call was answered in two seconds. The operator had been screening my calls! Was then told Arden don't do bike MOTs. That would have been useful info from call number one first thing in the morning. Really annoyed at being led a merry dance, so complained about to the Arden manager, Wesley, at Tunbridge Wells. He too promised a call back but nothing heard from him yesterday or today. Excellent customer service lives, breathes and eats through organisational culture and staff fully committed to the organisation's aims and objectives. A commitment to service excellence from this high up permeates its way down to the staff through the managerial staff setting the example. Poor Wesley hasn't got a clue about this and BMW can ultimately be held responsible. So Arden has lost all my future business on car and motorbike servicing. Thank you BMW Arden. Update: see the response below, asking to get in contact, so they can resolve. I did this and no response at all. It's just for show. Everything about this dealership is terrible. They just don't care. All the reviews are terrible.
I bought a car from them in may 2023 and the car broke down by end of June with a broken coil spring and thus damaging the suspension, it was checked by Group 1 Ruislip BMW and they recon because of corrosion it wasn't covered under warranty and requested arden to bear the cost, ARDEN initially refused to pay but after a lot of persistence took my car to their unit to have it repaired, after this they stopped communicating with me and did not update me of the repair, it was agreed the car would be delivered to me after repair and kept me waiting for more than a week, couple of days back, I've spoken to their General Manager and was assured the car would be delivered within two days, this morning I've been informed that the car has sustained a damage to the bumber during transportation to their unit and needs another week to be repaired which was not initially communicated to me, I was extremely dissatisfied with the service I received from BMW and especially this unit of BMW, I would not recommend anyone to purchase a car from this unit as after the sale they do not care for you at all. I trusted BMW and they let me down. Please be vary when you purchase you vehicle from this unit.
My gosh they are terrible. - cost me £1k to replace an electric window and a sensor. Car had to be returned as the sensor was not fixed and in the process they blow my OEM amp which is another £1k and they are insisting not them although everything worked prior - had car for weeks across 2 separate stints for a few hours work all told - don’t answer phones or call back - I have spent £1k and now have a new £1k issue - I am fixing the vehicle at an independent now and selling. I also have a classic E30 BMW which I am now less fond of - Avoid avoid avoid and from my experience do not buy a BMW
Poor customer service, poor communication and I wish I had purchased my motorcycle elsewhere. I certainly wouldn’t be using Arden BMW (Motorrad) for any future servicing or purchases.
I took my bike which had been booked in for a major service at Arden Tunbridge Wells Motorrad. I rode for 30 miles to drop it off early in the morning and impressed upon the service staff that it was essential it be completed that day as I needed it the following day. The service staff assured me it would be ready that day. I duly left on a replacement scooter and a 30 mile journey home. I returned later that day ( another 30 mile journey) to find my bike had not been serviced. No one had the decency or thought to inform me that it would not be ready. Needless to say, I was furious, particularly that nobody had thought to ring me to let me know. I left with my bike unserviced and will be taking it elsewhere. Absolutely appalling service!
DO NOT TRUST THIS GARAGE I found suspicious items in my car after collecting my car following repairs. A baby seat insert and a pile of soiled tissues was found in my car, I asked the manager to investigate this as I was concerned my car was used by someone without my consent… they refused to fully investigate and give me any answers, offering a gesture of “a tank of fuel and a service” to me as compensation, but now my phone calls and emails are ignored as I am trying to get to the bottom of this / receive compensation. Update, although the garage has replied to this review… they have ignored my emails again they are only replying not to help but to improve their public image
So I had a letter from BMW saying my 3 series needed the airbag fixed on a vehicle recall, I proceeded to book my car into Arden. Lady was nice booked it in for 2 weeks time, 2 weeks later I phone up the evening before the appointment to confirm the times, and lucky I did as they said sorry we don't have the parts don't bother coming in it wont get done! I booked time off of work which cost me money for that appointment to which the manger responded "sorry nothing I can do" no compensation or anything, why didn't they contact me sooner? Well apparently they missed a digit on my mobile number and spelt my email address wrong (its a simple email address) - pretty convenient, customer service is a joke avoid at all costs go a little further afield!
We recently purchased an approved used mini form Arden Tunbridge Wells. The price was at the top end of the guide price for a young low mileage car of the type bought as we would expect from a main dealer. I failed to spot a couple of faults, in particular a rubber door seal with a number of cuts and a wheel trim that was slightly lose. Neither were pointed out when inspecting the vehicle. When we got the vehicle home, after it had stopped raining it was quite clear the car had not been cleaned, the leather seats were covered in what looked like the spats from a drink can, dust over the dash and cobwebs in the corner of the vehicle...the cabriolet hood had bird dropping marks and green mould along the bottoms. I returned the vehicle the following morning to be valeted (as the salesperson had claimed it had) and for the seal and trim faults to be corrected. I picked the car uo a week later. It has been cleaned but I was told by the rather opinionated "brand manager" that the faults in question fall within Ardens acceptability for an "approved used" mini. As a manager i have no idea where he learnt his customer relation skills but simply to smile at me in a way which suggests that he really couldnt care less felt rather demeaning. My suggestion is look elsewhere for your used mini.....or very very carefully inspect every inch of the vehicle before parting with any money with this dealership. I most certainly will not be using them for any service work.
I am a bit of a car head and take pride in any car I own. After having bought a BMW from a non main dealer, I wanted the tracking reviewed. There are plenty of tyre firms out there that do tracking/alignment, but I though the best place to go, would be a main dealer. Booked/took my car to my very local BMW Tunbridge Wells. They did a review of the car (so see if anything else was wrong/needed!!), Came back with a clean bill of health, they said steering was fine too and therefore there was no charge. I first thought was wow this is an honest and professional outfit, how wrong was I!!. I opted for there free car wash, after a few days with my car having gone nowhere, my partner and I were about to go away for the weekend, when I noticed the whole car had scratches all over it, clearly from grit or a stone in a cloth. I wash my car by hand, so I know every inch of it! and these were certainly not there beforehand. I rang BMW to complain, but no one returned my call, so I drove it back to the dealership to complain. After a heated debate in their car park with the service manager, he agreed to have a word with the valet to get the scratches out. When dropping the car off, I was told that the service manager would call me to update me on progress. He did not call, I had to enquire myself on how it went and when I could pick the car up. They had the car all day. It was a complete waste of time. If you want your pride a joy all scratch up, this is the place to go!!
Avoid, avoid at ALL cost!! Took car in for service Dec 6 at a cost of £602. Ardent Tunbridge Wells broke the oil compartment and now wants an extra £700 labour costs to fix it after BMW gave them the component they broke for free! They still have my car and can’t take it elsewhere as it’s not drivable without the oil component. Extortionists to say the least. Small claims court is the only choice left as ombudsman takes 8 weeks to resolve and I’m without a car. Ridiculous
Awful, I would recommend BMW but certainly not that branch. I dropped my car there as requested at 8am and wandered around walking to town as I had the day off, its a long walk, I then walked almost all the way back a good few miles and I got a call to say my car would not be ready, it was now 15.50, as they has even started it! appalling it was a recall from BMW that they were doing. I had to then return and pick my car up another day. When I arrived my car was outside unlocked! baring in mind I had stuff in the car. The receptionist was incompetent and a simple job of getting my car back was drawn out. And they did not give me a courtesy car they said they do not offer that? However I saw someone else had a courtesy car....bare in mind this was also a recall, that put me out ALOT. NO STARS
Very poor service. They are quite happy to let the customer sit for two hours whilst servicing their vehicle. Offering no courtesy car and offering now collect and drop off service. I suspect the ownership is looking to put profit over customer service! These main dealers are a licence to print money but still happy to inconvenience the customer.
13 hours ago NEW Today i had taken my car in for an end off warranty check what a waste off time apparently nothing is covered by the warranty ( what a surprise) not even leaking seals according to this delaship it's normal for the inside off your car to get wet when it rains! Apparently it's normal for paint to flake off you trim? End off warranty check what a joke they did not even take the car out for a drive so it was not fully checked it was only in there for about 40 minutes so not sure how you can class it as a check! Be warned they will sell you a car but don't expect them to fix it if it breaks!
Only given one star as cannot do none. Worst service I have been given : my car went in for repair and as I had already booked a mot they said they would do at same time . Telephoned Thursday to advise all done and I can pick up car; when I got there handed me the key and when I actually questioned them they suddenly realised it had failed it’s mot due to a faulty tire. It’s a motability car so they were going to let me walk out with a car with no mot and a faulty tyre with a disabled child. I could have been driving around with no idea it was unsafe !!! They then let me leave ; illegally I drove home to be advised by notability that the car actually has 3bad tires and if the police had stopped I would have got 3points for eachbtyre plus £1000 fine : legally they should not have let me drive that car away ; don’t use them they are complete cowboys
Arden BMW Tunbridge Wells is an official BMW dealership located in Tunbridge Wells, specializing in the sale of new and approved used BMW vehicles. The company provides a comprehensive range of automotive services, including vehicle servicing, accident repairs, and the sale of automotive accessories. Customers can explore the latest BMW models, book test drives, and take advantage of various financing options, including attractive offers on electric and plug-in hybrid vehicles. Targeting both individual consumers and business clients, Arden BMW Tunbridge Wells aims to deliver a high level of service and expertise in the automotive sector. The dealership also offers a vehicle buy-back program, allowing customers to sell their BMWs for a trusted price. With a focus on customer satisfaction, the company is dedicated to meeting the diverse needs of BMW enthusiasts and car owners in the area.
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