Arden BMW Tunbridge Wells
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Poor behaviour from BMW Arden
Phoned early morning to book bike in for MOT. Staff member couldn't get servicing dept to answer call, so promised me a call back. No call back by mid afternoon, so tried again and half a dozen calls went through to voice mail. Switched phones to landline and my call was answered in two seconds. The operator had been screening my calls! Was then told Arden don't do bike MOTs. That would have been useful info from call number one first thing in the morning. Really annoyed at being led a merry dance, so complained about to the Arden manager, Wesley, at Tunbridge Wells. He too promised a call back but nothing heard from him yesterday or today. Excellent customer service lives, breathes and eats through organisational culture and staff fully committed to the organisation's aims and objectives. A commitment to service excellence from this high up permeates its way down to the staff through the managerial staff setting the example. Poor Wesley hasn't got a clue about this and BMW can ultimately be held responsible. So Arden has lost all my future business on car and motorbike servicing. Thank you BMW Arden. Update: see the response below, asking to get in contact, so they can resolve. I did this and no response at all. It's just for show. Everything about this dealership is terrible. They just don't care. All the reviews are terrible.