Arden BMW Tunbridge Wells
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Scratched up
I am a bit of a car head and take pride in any car I own. After having bought a BMW from a non main dealer, I wanted the tracking reviewed. There are plenty of tyre firms out there that do tracking/alignment, but I though the best place to go, would be a main dealer. Booked/took my car to my very local BMW Tunbridge Wells. They did a review of the car (so see if anything else was wrong/needed!!), Came back with a clean bill of health, they said steering was fine too and therefore there was no charge. I first thought was wow this is an honest and professional outfit, how wrong was I!!. I opted for there free car wash, after a few days with my car having gone nowhere, my partner and I were about to go away for the weekend, when I noticed the whole car had scratches all over it, clearly from grit or a stone in a cloth. I wash my car by hand, so I know every inch of it! and these were certainly not there beforehand. I rang BMW to complain, but no one returned my call, so I drove it back to the dealership to complain. After a heated debate in their car park with the service manager, he agreed to have a word with the valet to get the scratches out. When dropping the car off, I was told that the service manager would call me to update me on progress. He did not call, I had to enquire myself on how it went and when I could pick the car up. They had the car all day. It was a complete waste of time. If you want your pride a joy all scratch up, this is the place to go!!