Anglian Water
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Unhappy with the "service" and water "quality"
Absolute joke of a company! 1. The water STINKS of chlorine! It is all you can smell in the shower, like washing yourself in water from a swimming pool, and because it smells so damn bad we have to filter everything we use for drinking and cooking which increases our costs. Even after filtering the limescale covers our kettle in two weeks, imagine how bad it is when the water was not being filtered first... Washing machine needs fortnightly anti-limescale treatments and despite this is now developing issues due to limescale build up blocking the pipes. 2. In 2018 they REFUSED to set up monthly payments for us to pay off our estimated usage in advance of the bills being generated. They flat refused. They demanded we pay our bills six monthly in one lump sum. According to them they did not offer the service for advance payments. No problem, we will just set the money aside and they will take it out of the account when the bill is generated, we stupidly told ourselves. 3. We set up a direct debit to pay our six monthly lump sum bill. They did not take the money and did not tell us, just sent us a text demanding immediate payment when it was 1 week overdue. When we challenged them on this they could not explain why the payment was not taken but admitted it was their fault. They informed us that 99% of their six monthly bill customers pay their bills off monthly AFTER the bill has been generated. They FINALLY agreed, at that point, to allow us to pay off £50 a month which will cover the debt from the last bill and also put aside some money for the next bill. This has increased our monthly outgoings which is difficult to bear when one of us is unable to work due to serious mental health diagnosis and on ESA. On a positive note they did then offer to put us on a cheaper tariff in light of the fact one of us is disabled due to their mental health diagnosis and unable to work, but frankly this could have been identified and offered earlier. We have been living in Norfolk for five years and never been offered this before. On another positive note they did reduce the bill a little to apologise for the fact that the payment was not taken due to their own mistakes. This, however, does not improve our monthly outgoings having risen due to their mistake! 4. They informed us that they are only legally obliged to take meter readings once a year and that the last reading was taken in September 2018. That's pretty interesting as only last month, July, I opened my front door to confront a man I had caught noisliy poking around in my front garden without announcing his presence. I thought he was a damn burglar scoping the place out! Turns out he was wearing an Anglian Water uniform and said he was reading the meter so I left him to it. But apparently a reading has not been taken since September 2018... HOW STRANGE! I am now wondering if this was some sort of lunatic pretending to be a meter reader or if it's another case of them not knowing their bum hole from their elbow. Frankly if they had a competing company I think they would perform better. Love every drop? MY BACKSIDE! The water is horrible, I am looking forward to moving back to Derbyshire when my in-laws pass away and no longer need us to be closeby to help them because Severn Trent water was downright delicious, it didn't screw up my washing machine, it could be drunk straight from the tap without inducing nausea and I never had these problems with their service!