Staff so helpful.
Staff so helpful.
3.3
Average
819 reviews
5-star
4-star
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1-star
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Review summary
Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Constant problems with no water
Constant problems with no water can't replace the pipes but can pay their shareholders
Entering day 4 without mains water
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Dreadful service
Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service
Company details
Information provided by various external sources
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Website
www.anglianwater.co.uk
All reviews
819 total • Write a review
Showing 641 - 650 of 815 reviews
DC
Blaming customers and not notifying of bills until months after
I had no problems with Anglian water until I left the property I was renting. I notified them of my leaving and gave them a forwarding address for my final bill. 6 months after my move out date I received a bill for the last 6 months telling me I was late paying. I proved I wasn't living in the property and therefore did not need to pay the bill. This sorted the issue. A year on, the bill is still showing on my credit rating. When I asked them remove it, they said they have removed it now out of 'goodwill' despite all of the problem being from their end. This also happened to 2 of my family members where anglian water did not notify them of a bill of 99p from years previous. Its as if they want you to not pay uur bill and have a bad credit rating on purpose.
Date of experience: March 31, 2021
BW
Very disappointing customer service with no priority.
I’ve been a customer of AW for over 35 years but never called upon their services until we had a blocked sewer last week through no fault of ours. Our next door neighbour called to say her sewer cover was leaking and full to overflowing. She asked me to check ours and when I did I found it was completely blocked and was backing up to the six houses that were down from us, so very urgent action was required. I thought to get it unblocked would be simple and because it was affecting the street it would be given a high priority, but how wrong I was. Phoning AW was the first hurdle, announcing a 30 minute wait or better to use the call-back service, which I did. I also got a message to go on-line as it was easier. So I did. The website was so disappointing as it gave me no option to log a blocked sewer problem or to say it was urgent. The only box I could tick for a blocked sewer was ‘I can see sewer water’! I did get an email back saying ‘thanks for letting us know’. No job reference number and more importantly when the un-blocker would be coming. I then received my call-back and logged the blockage but when asking if someone would be out that evening I was told they were extremely busy from the storms (I must have missed them) and it would be sorted in two to five days. No sense of urgency or help what so ever. I pleaded that it was urgent but same useless reply. Just that the job will be passed to the planners. Some help to us and with no eta. When my partner came home she got on to AW and had to wait half an hour for her call-back, where she voiced her frustration but still got the same unhelpful ’two to five days because of the storm’. She also asked if we could get Dynarod out and send AW the bill. Definite no, no to that question. At this point we felt AW was being so unhelpful that their plan was to try and force us to get someone in to unblock and we foot the bill. After contacting Dynarod we found they couldn’t come out until the next day so we decided to see what the morning brought (and hoping the sewer may have unblocked itself). After very little sleep worrying about the blockage and how it was affecting the street we thought we may get an early notification about when we could expect a call. Disappointingly we received nothing; however we were completely surprised at 08:30, to answer the door to a workman from Wrights of Twycross who said he was here to unblock our sewer. We were totally flabbergasted, but so relieved to see him despite no notification of his attendance. He said Wrights were working with AW as they had so much work on. To his credit he quickly had the sewer unblocked and running and all was back to normal in half an hour. Why could AW have not texted us to say the guy was coming? Then we had a phone call from ‘Sheila’ at AW about an hour later (at 09:40) to say our blockage had been given a high priority. My partner informed the caller the blockage had been fixed already. She sounded very surprised. I have to say that you get more communication, messages and updates when ordering a tap washer on-line than we received from AW over this blockage. To cap it all the current advert on Heart FM from AW says ‘we are working 24 hours to help you!!!!’ Despite sending this feedback complaint to AW I have received no reply or acknowledgement. Call reference number for the blockage - 1970328.
Date of experience: March 28, 2021
M
Missy
US
Best costumer services ever
Best costumer services ever. I had bad experience with many companies. This company is the best because their booking slot is 2hrs intervals, you get a call ahead to confirm arrival time. Today I booked home visit about to install/fix my meter. Unfortunately, the person is unwell to come today however, we are calling to apologising for any inconvenience, we can reschedule your appointment. I said yes sure thank you for letting me know early morning. I appreciate it. Ma'am as a way of saying sorry We are crediting your account £20. Wait....really how fair company right. I get charged several times for not being at home but when I am at home and they didn't show up I never get and credit whatsoever. Thank you Anglian Water and especially agent Daley. Very nice guy. Thanks again.
Date of experience: March 23, 2021
JP
Best customer service ever
I have never in my life received better, more compassionate or helpful service from any company or individual in my life. I spoke to someone called Alex who couldn’t stress enough how much they were there to help and explain anything I wanted to know. My circumstances are tough to say the least and he made me feel like he genuinely wanted to help me, and was so kind. I really recommend their customer service. Thank you Alex. From Jennifer H
Date of experience: March 22, 2021
Mb
Great Customer Service and Attitude.
We had a recent issue with excess water usage, which turned out to be caused by a leak in our property. Anglian Water had brought this to our attention as our DD hadn’t covered the annual water consumption! We immediately had a plumber investigate and the leak was identified and repaired. Throughout this time I corresponded with Anglian Water via email and found them to be very professional and customer focused. Emails always replied to promptly and helpfully. The matter was finally fully resolved by Anglian Water for which I’m truly appreciative. Great people to deal with. Really impressed.
Date of experience: March 14, 2021
DF
I don't see anyone asking how these…
I don't see anyone asking how these clowns are allowed to enter you into a credit agreement for supply with no credit agreement and no signed agreed terms? Sorry but you can't just imply that an owner of a property is the one responsible for the supply and is happy to enter into a financial arrangement. As in our area and like many Anglian is the only supplier so there is no freemarket competition meaning they can hike prices and take the phucking peas out of people and damage credit files with no signed credit agreement. Their post tax profits are disgusting and the fact that they command the rates they do is disgusting. I'll be taking legal action against these parasites.
Date of experience: March 13, 2021
BK
Ben Kemp
US
Olivia is a star!
Just been on the phone with Olivia, and I was really impressed with her manner and professionalism and she really seemed to care. Having been on the phone to various companies over the years, rarely am I satisfied with the service. Today was an exception. Olivia was fantastic!
Date of experience: March 9, 2021
Fh
Becca is a star
Had a phone call with Becca today regarding setting up a new account with anglian water. Becca was so helpful and very patient with me as its our first home so needed some guidance. Becca was so polite and professional. Overall I am very impressed with the customer service I received, thank you Becca.
Date of experience: March 6, 2021
BR
The Engineer who came to my property on…
The Engineer who came to my property on the 22 February 2021 was excellent very professional sorted the problem immediately Mr R Bryan 151 Park Lane Burton Waters LN1 2UZ
Date of experience: February 23, 2021
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