Staff so helpful.
Staff so helpful.
Useful
Share
3.3
Average
819 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Constant problems with no water
Constant problems with no water can't replace the pipes but can pay their shareholders
Useful
Share
Entering day 4 without mains water
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Useful
Share
Dreadful service
Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.anglianwater.co.uk
All reviews
819 total • Write a review
Showing 491 - 500 of 815 reviews
RA
A Happy Punter…
Telephoned Anglian Water as I had a query regarding removing the water meter cover to turn the water off. Amazingly for a utility company, found the telephone contact number easily, phoned and got straight through with only a minimum of options, spoke to really helpful lady who knew her stuff and advised me how to remove the cover . Excellent, only wish other utility companies were as efficient.
Useful
Share
B
A 10.7% PRICE INCREASE!!!
How do you justify a 10.7% increase in April when ministers keep telling us that inflation is going down and in fact is going down? Remember your email said the increase reflects the year ahead not the year just gone. How did you get the increase past Ofwat??? How is your record of river and beach pollution going?
Useful
Share
C
Great Customer Service On the Phone
I just spoke to a really lovely lady on the phone. She ran through everything with me as I had had a leak in my toilet which pushed my bill sky high. She sorted it all out, check my tariff to see which was best and was incredibly kind and helpful.
Useful
Share
Bw
They never turn up!
A water problem was reported months ago. I have had phone calls telling me they would come and fix the issue on 6-8 separate occasions and they either don't turn up or they come and promptly leave again! I asked to speak to a manager who I was told would call be within 48 hours-that was 6 weeks ago and nobody has bothered to call. Appalling Service
Useful
Share
sw
Instead of putting the prices up why…
Instead of putting the prices up why not stop wasting money on pointless TV and paper advert campaigns?? People don't have a choice which water company they use as it's down to which area they live in, they just get who they get so adverts of any nature are absolutely unnecessary and a waste of money that can but utilised elsewhere.
Useful
Share
T
Not 'smart' at all
For the last 2 or 3 years I have been getting letters / emails from AW saying they are installing smart water meters in my area but then nothing happens. When I enquired they apologised and sent me a link to book an appointment to have a smart water meter fitted. On the day in question I took the day off work, emptied the cupboard under the sink (they said they may require access to the stop cock), and waited. No one arrived or phoned. Enquired again and they apologised (£20 for missed appointment) and said that someone would contact me within 5 days. Well that was weeks ago and again nothing has happened other than another email saying 'they are shortly to install water meters in my area'. I suspect AW don't actually have any engineers / smart water meters just a marketing department that are good at making people think that AW are doing their bit for the environment. Unfortunately I am stuck with them as there is no competition like gas, electricity, phones etc.
Useful
Share
es
Blocked sewer and champion service.
I had a report from occupants of a property saying they had blocked drains. Their toilets were not flushing and the kitchen sink took a long time to drain away. On visiting the site first thing on Monday 23rd January 2023, I saw that the main drain was blocked and sewage had backed up the domestic pipes and the end result was as described above. I called Anglian Water and carefully negotiated their telephone system and was eventually put through to an operator who could focus on my request that the Drain Jetting Team visit the property and unblock the drains. I was kept informed the next day by text and also when the operatives were on site. I managed to visit an hour after receiving the text to see the two lads clearing up and completing the job. Fantastic! Sorted. Thank you very much Anglian Water for your professionalism and fixing the problem. Cheers, Edward
Useful
Share
K
Very efficient service and very easy to deal with
I logged an issue with our waste water online in the morning - by early afternoon an engineer was in attendance. Constant updates in regards to what time he would arrive. Issue dealt with swiftly with very clear explanation to myself and my neighbour. Very efficient service. I have always found Anglian Water to be very easy to deal with
Useful
Share
C
Excellent service from Customer Services
I have just dealt with the customer service department by telephone. Many thanks to the excellent service provided by Stephen (Steven?) Kidson. So polite and professional, a shame other utility companies cannot match. Good old fashioned service, well done! Ron Ashton
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.