Anglian Water
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Not 'smart' at all
For the last 2 or 3 years I have been getting letters / emails from AW saying they are installing smart water meters in my area but then nothing happens. When I enquired they apologised and sent me a link to book an appointment to have a smart water meter fitted. On the day in question I took the day off work, emptied the cupboard under the sink (they said they may require access to the stop cock), and waited. No one arrived or phoned. Enquired again and they apologised (£20 for missed appointment) and said that someone would contact me within 5 days. Well that was weeks ago and again nothing has happened other than another email saying 'they are shortly to install water meters in my area'. I suspect AW don't actually have any engineers / smart water meters just a marketing department that are good at making people think that AW are doing their bit for the environment. Unfortunately I am stuck with them as there is no competition like gas, electricity, phones etc.
