Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more
Rip off.....keep asking for more money.
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more
Convoluted and I constantly feel I am being fed material in drips to keep me subscribing. Also, while good on the British side of my family, material from my Indian side is non-existent
It was interesting, but I was expecting to know more. The results told where my Mexicans relatives come from, but not Spanish relatives, which was over a 40% of my ADN.
Please help me. I was on the phone yesterday for quite a long time, and it's so confusing that he didn't know what to do either. All the family you have added to her is my father's- her husband. I'm trying to figure out how to edit it.
What it did was confirm a lot of things my mother had told me growing up about my past. For example, she said we had American Indian blood. Sure enough my third great grandmother was half Indian and an orphan and I could surmise from that how it all came about. Also I had heard about German ancestry and discovered that whole lineage down to my father. The clues you give are very helpful as well.
Do the fact that my father died when I was three years old, it was fascinating for me to see what DNA I received from him. Some of the traits were totally wrong such as caffeine intake. I live on coffee, and it told me that I am unlikely to be a coffee drinker. Wrong.
I asked Leif some questions but then asked for an actual person, and was connected. Somehow my tree and my cousin's tree got integrated. They began working on them immediately.
This test is absolutely great. It was worth it
I don’t understand it
Todo fue genial desde que recibí el kit, todo resultó muy fácil, yo ansiosa hasta que recibí el resultado, fue una experiencia maravillosa conocer de donde vienen mis ancestros, poderlos compartir y comparar con mis nietos que, hace un mes se lo realizaron.
When you sell a product so I can discover my ancestors then I should be able to access there records without further cost to me. The information I provided is not the only information that I am looking for.. I should be able to see the records in there entirety!!!!
Web site says I am not authorized to view this web site - can't get on at all!
I like the information itself and how it identifies matches via DNA percentages and markers, but it forces you to invest and figure out the rest. Very much dislike the UI and the process of saving records to the/ a profile. The UI is cluttered and not streamlined. The information doesn’t link and flow in an intuitive way. The traits of DNA is a great idea with very poor execution and useless inconsequential information. The price is ridiculous and blocks the community’s that you intend to serve.
Ancestry.com made an error in listing one person in my family tree that I can prove, as being my paternal-maternal great grandmother. Ancestry.com has not and does not allow me to change that error. This is wrong and should not be allowed to happen.
I was disappointed that my 50 possible relatives were mostly 1 to 2 percent. I thought I would learn alot more. I would not recommend Ancestry to anyone.
Got my results. Not impressed. I thought it would tell me more. Medical. And the traits would not be just so broad. Not just where we my dna sais im from? I dont get how people say they find theor families. I was trying because i was adopted. Not worth the 100$!
Information not available..”page not available “
Terrible Cutsomer Service. I am trying to order a replacement KIT as I did not register the first KIT and this is nigh impossible!! The only person I can communciate with is via virtual chat of which informs me no matter the time of day that they are closed.
Im a little bit confused, the DNA for my youngest son is exactly the same as my older sons and shows them as the same person or twin? How is that possible?
Don't waste your time or money with other companies offering DNA testing. Ancestry is great for anyone, wether looking to build a family tree, find family, or just passionately curious about where and who you came from, ancestry has it all. It doesn't cost an arm and leg, and it's very easy to use, the results are far from more detailed then other companies. I highly recommend using ancestry.
After previously submitting and receiving results from the 23&me site, the Ancestry analysis was too broad. It did not break down the composition of my historical family background, but rather gave a generic analysis. I was very disappointed by their report and if I hadn't already received the 23&me results, I wouldn't realize how less complete this analysis was.
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