It was surprising (the results).
It was surprising (the results).
Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more
Rip off.....keep asking for more money.
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more
It was surprising (the results).
Why so difficult to get my results? I just want know simply my DNA results!! Need make simple way together What I paid for…. I don’t care any other information! I still don’t know, so difficult, I don’t understand all that English…. Just tell me what country my ancestors!! I did this just for curiosity.
Learning a lot about family I never knew of or met. Interesting to learn heritage, places family migrated from as well as family traits!
Just seeing where I came from is great
I did a trial a few months ago. I understand if I didnt cancel then I would be subscribed. I got 2 $29.99 charges. I canceled my subscription I was forced to pay an additional $50. The customer service rep said that's what I signed up for and I should have known about the cancelation fee. First I didnt know I would be auto subscribed to the most expensive package and second I didnt know about the cancelation fee. They would not even waive the cancelation fee and said have a good day.
It was awful. I still can’t see the countries of my ancestry. All I see is ads from you to buy services. Also, the text you sent to me (Curtis Christensen) pulls up results for my wife (Patricia Ellen Heald). Where are MY results??
Disappointed that I can’t really get my info on my dna report unless I buy into a package. Make you navigation through the system a bit simpler.. seem you get down a path and can’t get back to the original page.
Just hard to figure things out. Some of it doesn't make since.
The experience was great to finally receive my DNA results. It was exciting to know my roots.
Knowing what regions my ancesto come from that created me.
All you get is a map of where ancestors are from and a few hints. That's it. If you want more I fo you have to pay a monthly fee for more info
Because it said who I am an where I come from an I would have never known if I didn't take the DNA I want to, Thank u all for helping me an showing where I come from an what type of DNA I have
The site is confusing and they want you to pay extra for so many things. I feel like especially after filling out the trait questionnaire they should give us a deal or free membership because that helps them not us.
Taught me some very interesting facts about some family members that I did not know
I bought the family pack for $259. A big waste of money. Family glad they didn't waste their money on ancestry.
I cannot get my results back
So far my experience has been painfully frustrating. I have waited weeks and weeks for DNA results and all I see is a demand for subscription money.
I feel like I got scammed, I didn't learn anything. The only thing I got told is that I have 11 regions. Why don't you respond to the reviews that have a problem?
I CAN NOT GET MY RESULTS FROM ANCESTRY IT DENICE ME ACCESS WOULD YOU PLEASE SEND RESULTS AGAIN. JERY PERRY
Sent kit in March have not heard anything. Getting all kind of advertisement but no results
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