Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

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Filter by rating:
Betty
Betty
1 reviews
6 months ago
5 out of 5 stars

It was surprising (the results).

It was surprising (the results).

Helpful?
Sun Kim-davis
Sun Kim-davis
1 reviews
6 months ago
1 out of 5 stars

Why so difficult to get my results?

Why so difficult to get my results? I just want know simply my DNA results!! Need make simple way together What I paid for…. I don’t care any other information! I still don’t know, so difficult, I don’t understand all that English…. Just tell me what country my ancestors!! I did this just for curiosity.

Helpful?
6 months ago
5 out of 5 stars

Excellent family history tool!

Learning a lot about family I never knew of or met. Interesting to learn heritage, places family migrated from as well as family traits!

Helpful?
6 months ago
5 out of 5 stars

Just seeing where I came from is great

Just seeing where I came from is great

Helpful?
Aj Foret
Aj Foret
1 reviews
6 months ago
1 out of 5 stars

Company will not work with customers or refund

I did a trial a few months ago. I understand if I didnt cancel then I would be subscribed. I got 2 $29.99 charges. I canceled my subscription I was forced to pay an additional $50. The customer service rep said that's what I signed up for and I should have known about the cancelation fee. First I didnt know I would be auto subscribed to the most expensive package and second I didnt know about the cancelation fee. They would not even waive the cancelation fee and said have a good day.

Helpful?
6 months ago
1 out of 5 stars

It was awful

It was awful. I still can’t see the countries of my ancestry. All I see is ads from you to buy services. Also, the text you sent to me (Curtis Christensen) pulls up results for my wife (Patricia Ellen Heald). Where are MY results??

Helpful?
customer
customer
1 reviews
6 months ago
3 out of 5 stars

Disappointed I have to buy

Disappointed that I can’t really get my info on my dna report unless I buy into a package. Make you navigation through the system a bit simpler.. seem you get down a path and can’t get back to the original page.

Helpful?
Sharon Bain
Sharon Bain
1 reviews
6 months ago
3 out of 5 stars

Just hard to figure things out

Just hard to figure things out. Some of it doesn't make since.

Helpful?
Rose Joseph
Rose Joseph
1 reviews
6 months ago
5 out of 5 stars

History from family DNA

The experience was great to finally receive my DNA results. It was exciting to know my roots.

Helpful?
Leon Freeman
Leon Freeman
1 reviews
6 months ago
5 out of 5 stars

Knowing what regions my ancesto come…

Knowing what regions my ancesto come from that created me.

Helpful?
Wendy Blough
Wendy Blough
1 reviews
6 months ago
2 out of 5 stars

All you get is a map of where ancestors…

All you get is a map of where ancestors are from and a few hints. That's it. If you want more I fo you have to pay a monthly fee for more info

Helpful?
6 months ago
5 out of 5 stars

Because it said who I am an where I…

Because it said who I am an where I come from an I would have never known if I didn't take the DNA I want to, Thank u all for helping me an showing where I come from an what type of DNA I have

Helpful?
TAB
TAB
1 reviews
6 months ago
2 out of 5 stars

The site is confusing and they want you…

The site is confusing and they want you to pay extra for so many things. I feel like especially after filling out the trait questionnaire they should give us a deal or free membership because that helps them not us.

Helpful?
6 months ago
5 out of 5 stars

Very helpful on finding lost family

Taught me some very interesting facts about some family members that I did not know

Helpful?
Rocky Steele
Rocky Steele
1 reviews
6 months ago
1 out of 5 stars

I bought the family pack for $259

I bought the family pack for $259. A big waste of money. Family glad they didn't waste their money on ancestry.

Helpful?
6 months ago
1 out of 5 stars

I cannot get my results back up.

I cannot get my results back

Helpful?
Vic
Vic
1 reviews
6 months ago
1 out of 5 stars

So far my experience has been painfully…

So far my experience has been painfully frustrating. I have waited weeks and weeks for DNA results and all I see is a demand for subscription money.

Helpful?
Amy Blair
Amy Blair
1 reviews
6 months ago
2 out of 5 stars

I feel like I got scammed

I feel like I got scammed, I didn't learn anything. The only thing I got told is that I have 11 regions. Why don't you respond to the reviews that have a problem?

Helpful?
Jery Perry
Jery Perry
1 reviews
6 months ago
1 out of 5 stars

I CAN NOT GET MY RESULTS FROM ANCESTRY

I CAN NOT GET MY RESULTS FROM ANCESTRY IT DENICE ME ACCESS WOULD YOU PLEASE SEND RESULTS AGAIN. JERY PERRY

Helpful?
Carrie
Carrie
1 reviews
6 months ago
2 out of 5 stars

Sent kit in March have not heard…

Sent kit in March have not heard anything. Getting all kind of advertisement but no results

Helpful?

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