Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

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Kim Bargeron
Kim Bargeron
1 reviews
6 months ago
2 out of 5 stars

My 3 month trail that I bought will be…

My 3 month trail that I bought will be up next week and I just got my results yesterday

Helpful?
6 months ago
2 out of 5 stars

Well I got the dna

Well I got the dna. Which is nice. But if I want anything else I have to pay more money. The other info you gave me is current that I know. Things are wrong with your info. So not very happy. Not worth the money

Helpful?
Hayley
Hayley
1 reviews
6 months ago
5 out of 5 stars

It has been so neat to to see parts of…

It has been so neat to to see parts of my family tree that I never knew about! And the fact it goes back to the like the 1600s is sooo fascinating!! I have learned so much!

Helpful?
David
David
1 reviews
6 months ago
1 out of 5 stars

Have not received results after weeks

Have not received results after weeks, but have been asked my experience with Ancestry.

Helpful?
Shari marler
Shari marler
1 reviews
6 months ago
1 out of 5 stars

I have no information or answers

I have no information or answers

Helpful?
M. Mandel
M. Mandel
1 reviews
6 months ago
1 out of 5 stars

Only one side of family researched

Only one side of family researched. And all important info comes with additional price.

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Leslie Dyches
Leslie Dyches
1 reviews
6 months ago
1 out of 5 stars

I received my results but when I logged…

I received my results but when I logged in with the password I had written down, it said it was wrong. Then the email disappeared and I can’t find it! Will the results also come in the mail?

Helpful?
Shawn Moore
Shawn Moore
1 reviews
6 months ago
4 out of 5 stars

My name sake was covered

My name sake was covered, but my mother's genealogy was not.

Helpful?
Monica Hunt
Monica Hunt
1 reviews
6 months ago
5 out of 5 stars

Excellent

Excellent. I finally found my father and his side or the family. This has been a more than 20 year journey. I only wish I had done it sooner. In less than 24 hours after receiving my DNA results I was talking to my uncles on the phone. This was a blessing. 🙏🏾 Merci Beaucoup!

Helpful?
George Bruce
George Bruce
1 reviews
6 months ago
1 out of 5 stars

I guess this is not for me

I guess this is not for me. Surprisingly little data was given on the DNA analysis. There wasn't really anything new or interesting that I did not already know.

Helpful?
6 months ago
1 out of 5 stars

Me han llegado de otra persona

Me ha llegado los resultados de mi hermano . No las mías !

Helpful?
6 months ago
5 out of 5 stars

Roots

I loved the support throughout the entire process. They kept me informed about my outcome every step of the way. For a moment, I thought it would take longer, but no. It was quick, and I loved discovering my roots.

Helpful?
6 months ago
3 out of 5 stars

I am not surprised at the results but i…

I am not surprised at the results but i expected more details and a longer timeline not just from the 1750 till now

Helpful?
Wendy
Wendy
1 reviews
6 months ago
3 out of 5 stars

I thought they would give me more…

I thought they would give me more information than what I already knew. I also thought they help further my Family Tree.

Helpful?
6 months ago
4 out of 5 stars

For starters

For starters, I am adopted. So if u can imagine what I found out through this- I was amazed and hopeful that I would have some clues of Me😊 This is very easy to do and I would highly recommend this to everyone!

Helpful?
6 months ago
2 out of 5 stars

It didn't show me anything that I…

It didn't show me anything that I didn't already know.

Helpful?
Jami Johnson
Jami Johnson
1 reviews
6 months ago
1 out of 5 stars

This app is to hard to find my results

This app is to hard to find my results. Keeps giving me the run around. I seen others results and I can’t find nothing like other DNA sites. I wasted my time here

Helpful?
6 months ago
5 out of 5 stars

I loved finding out about my origins.

I loved finding out about my origins.

Helpful?
Teresa
Teresa
1 reviews
6 months ago
2 out of 5 stars

You have my father listed as my…

You have my father listed as my grandfather

Helpful?
Katia Claes
Katia Claes
1 reviews
6 months ago
1 out of 5 stars

I’m Asian adopted living in Belgium and…

I’m Asian adopted living in Belgium and it’s 75 euros( shipping included) and it was already hard to find the shipping label. I got my results and it’s super vague with only estimates of the regions % that can vary with 15% which us super big. Big scam

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