Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

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0
🔥 High engagement

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6 months ago
2 out of 5 stars

Finding Nemo

Your not gonna find your long lost parents, only people that match with ur family and ancestors

Helpful?
Elissa Tawile
Elissa Tawile
1 reviews
6 months ago
1 out of 5 stars

I didnt like it too much money for…

I didnt like it too much money for saying almost nothing !

Helpful?
6 months ago
3 out of 5 stars

Who’s ever filling in the information…

Who’s ever filling in the information should get the name spelled correctly. Ridiculous. They’ve got in the same information. They have Rethwell but on the tombstone it says RETHWILL. Which is the correct spelling because that is what’s on my birth certificate.

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Ms Stephens
Ms Stephens
1 reviews
6 months ago
3 out of 5 stars

I really wish your company didn't make us pay extra to see our results!…

I really wish your company didn't make us pay more to see our own family. That's terrible for people living on social security. And I was hoping to get my results in the mail, in full details. Like if I had Native American in me or African American in me like my Grandparents said. This site says European pretty much. Do better! Stop making us pay more than the original cost. These extra charges are nonsense. But if you don't pay you don't get to see. Shame on this company. You have literally made me cry! I cant afford all these extra fees, and subscriptions. 😭

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6 months ago
5 out of 5 stars

It’s the life of me

It’s great to see how far my dna goes and the breakdown of it and to be able to connect to family members. But it’s hard to know how to connect them to who and how. I was able to see who is maternal and who is paternal

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6 months ago
1 out of 5 stars

Waste of my money

What do you mean, what went wrong this time? I want to leave an honest review, and Trust Pilot's computer needs to be updated. As for Ancestry; I have paid over $130 to get nothing. I do NOT care about my father's family; I know from whence they came. I wanted to know about my Mom's side of the family and you have NOTHING. Waste of money.

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Marion Taylor
Marion Taylor
1 reviews
6 months ago
3 out of 5 stars

Did not get the results expected guess…

Did not get the results expected guess it is because it is Europe

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Mary
Mary
1 reviews
6 months ago
2 out of 5 stars

Takes a long time to process my DNA

It took so long to process my DNA, people in my family sent their kit in weeks after mine and got their info well before me. I didn’t choose ancestry, other members of my family did, so far not happy.

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Sonia Eubank
Sonia Eubank
1 reviews
6 months ago
5 out of 5 stars

Get to know your family

It was good for the most part

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Todd Allen
Todd Allen
1 reviews
6 months ago
5 out of 5 stars

I took the DNA test just to see where…

I took the DNA test just to see where my ancestors were from since I'd heard rumors as a child. My ancestry was, largely, what I was told growing up and I'm SO proud of my ancestry!! 10/10 experience.

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6 months ago
3 out of 5 stars

Mixed feelings

I was pleased to get my DNA results. After paying $100, I was annoyed at being tweaked to pay more for "hints" and other services.

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Donald Bush
Donald Bush
1 reviews
6 months ago
3 out of 5 stars

Started today. In adequate instructions.

Started today. Tried to start a tree. Let me enter me, my wife, parents, father's parents, mother's father, then would not let me enter anyone else.

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Monique
Monique
1 reviews
6 months ago
2 out of 5 stars

Just felt there would be more…

Just felt there would be more information I found about myself. Didn't find out anything yet I don't know much about my family.

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Cynthia Stolt
Cynthia Stolt
1 reviews
6 months ago
2 out of 5 stars

Ancestry Overpriced

Nothing really more than I knew already. Over priced service with tons of additional fees.

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6 months ago
5 out of 5 stars

Excited!

I was able to find my biological father!

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Sr S
Sr S
1 reviews
6 months ago
4 out of 5 stars

I rated it a 4 because I think Ancestry…

I rated it a 4 because I think Ancestry could do more to help people with sight or eye issues. For example, soothing background color instead of white and dark gray. I soothing lavender or some such. Also, I think that Ancestry could help with color coding the families. For example, what would be helpful is to all use to color code the each family in the tree view. I that it would make it easier for me to visualizing the flow of the family tree by color coding the square for each of my great grand parents then following the colors back in time.

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Jon Olson
Jon Olson
1 reviews
6 months ago
1 out of 5 stars

I can’t open my account

I can’t open my account, either by trying to open the app or an email sent to me.., I have the correct password,

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6 months ago
5 out of 5 stars

I'm still new but love the experience…

I'm still new but love the experience so far.

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Santi
Santi
1 reviews
6 months ago
5 out of 5 stars

My lost brother

Well. I was one of the people that was and in some part still skeptical about the whole DNA testing data base, however a few months ago my kid went ahead and took the test for fun. Just to see where our ancestors are from. We had a pretty good idea since we are Puerto Ricans. Puerto Ricans along with much of our Caribbean brothers are one of the most diverse people on the planet, for reasons known. The one thing I was not ready for, was that my kid got a DNA match. Placing this person as her uncle or distant brother. Sigh lol This match got us in contact with a cousin that I never heard about, but that’s was invested in contacting distant family for over a decade. So, after much reflect I desired to take the test as well. After getting the results, in turned out as expected. I had a half brother from my dads side that wanted to figure his beginnings. I am not sure if my. He was told that he was adopted, but seems like there is more to it (still in the process of getting more info). My dad was in the navy and he was known to be a “cute guys”. I don’t know lol mom vouched for that. Anyways. We are three meddle aged people that just recently found out we had a big brother. I guess there is more to come :)

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