Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

0
0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
6 months ago
5 out of 5 stars

Love the way the Lord made me!!

Love the way the Lord made me!!

Helpful?
SCh
SCh
1 reviews
6 months ago
1 out of 5 stars

Not recommande to try this

Not recommande to try this as they will only give you few information that might be even faulty. Doesn’t worth the wait and the price! I was never convinced about DNA studies but I wanted to give it a try and I’m still thinking we are far a way to know about DNA.

Helpful?
Bonnie Hyra
Bonnie Hyra
1 reviews
6 months ago
1 out of 5 stars

I do not have a report of any kind yet

I do not have a report of any kind yet. It has been a very long time. I have a lot of e-mails about searching deeper but no report I was looking forward to reviewing. Could someone reach out to me and tell me where the report is???? Bonnie Hyra

Helpful?
Terrific
Terrific
1 reviews
6 months ago
5 out of 5 stars

I went from being alone with my kids to gaining 12 siblings, aunt, grandfather and father

Thru ancestry and even without doing a DNA test, but my making a family tree and putting in info I knew, I found my aunt first then found out I had 11 other paternal siblings and a father alive. Imagine at 42 years old finding out all this. We eventually found anything sister after. They all were searching for me all these years too. That same year I met my brother in jamaica, then 1 sister who lived hours away .. wow.. then 2 other sister and the icing my 96 year old grandfather omg. I eventually met my dad and 4 other siblings in person last year 2024 in Canada. I’m yet to meet 1 more brother who’s in England. Unfortunately 1 of my younger sister passed before I could meet her in person. But I came from being alone as an only child as my mom had passed to heaving a new huge family. It’s been awesome. I put in my DNA now in 2025 five years later in the event there are others out there searching, whether immediate family or distant, I could be a help. As of yesterday when y results was posted, someone got a hit for 3% match so she is a cousin and I’m trying to help her. I’d encourage anyone to do this.

Helpful?
Nataly Mulko
Nataly Mulko
1 reviews
6 months ago
1 out of 5 stars

Not recommended

No, I didn’t like the experience. They drew a circle around half the world and told me, ‘You’re from here.’ Ridiculous, right? )))

Helpful?
6 months ago
5 out of 5 stars

Great info on me being English n…

Great info on me being English n Scottish n I thought I was more Irish All good

Helpful?
Sarah Levine
Sarah Levine
1 reviews
6 months ago
5 out of 5 stars

Ive found my 3 families …

So I am adopted and ive met a large part of my birth mothers family the Gorsuch's and I have very limited knowledge of my birth fathers family the Hoffman's. I also love finding family from my Levine. Thank you so much Ancestry for developing the formula thus allowing people to learn who they are and where they've come from. It is truly quite incredible. Add in the traits how cool is that they were almost all correct I am sadly a very picky eater that was the only one off. Keep up the amazing work you do in allowing us to find whatever it is we are searching for.

Helpful?
6 months ago
2 out of 5 stars

Disappointing

Disappointing

Helpful?
Kim Babcock
Kim Babcock
1 reviews
6 months ago
5 out of 5 stars

Since my father was killed when I was…

Since my father was killed when I was 4yo, it was really interesting to learn my genealogy from his side. Much of it lined up with my own research but neat to it all prepared and shared in the water ancestory presents it. Thank you.

Helpful?
Fiona Hart
Fiona Hart
1 reviews
6 months ago
2 out of 5 stars

I paid for time on ancestry $25 a month…

I paid for time on ancestry $25 a month and I wanted to just absorb what I had and cancelled for the time being and now I have to pay a $25 cancellation fee. This is just upsetting. It just puts a bad taste in my mouth. My whole family wanted to do this test after I did and now I will warn them about the cancellation fee.

Helpful?
6 months ago
5 out of 5 stars

My journey through time…

My journey so far has been amazing learning new things about my family history and locating love ones. Super excited to continue this journey.

Helpful?
Jim Neligan
Jim Neligan
1 reviews
6 months ago
1 out of 5 stars

Just received my results but haven’t…

Just received my results but haven’t seen any thing but request to buy additional services even though it impossible to to review my initial service. You appear to be a big rip off

Helpful?
6 months ago
2 out of 5 stars

Very vague information

Very vague information. After waiting at least 6 weeks all you find out is what continent with possible countries your origins may be. My niece who is my sister’s daughter came up 0% on some that I have origins in. How is that possible. If you’d like to know what continent each of your parents may have been from, well you’ll have to pay extra for that. In the end you won’t really be able to figure out your ethnicity. With a last name like Muehlheim I was certain there would be some German in there somewhere. Who knew that Muehlheim would be a common polish last name!

Helpful?
Nancy Newhoff
Nancy Newhoff
1 reviews
6 months ago
5 out of 5 stars

I have been researching my ancestry…

I have been researching my ancestry since I retired in 2021 and getting my DNA results was great. The process was easy and fast.

Helpful?
Vivian Price
Vivian Price
1 reviews
6 months ago
5 out of 5 stars

It finally settled some questions about…where I came from and where I inherited my traits.

It finally settled some questions about my heritage along with a few surprises

Helpful?
Toni
Toni
1 reviews
6 months ago
1 out of 5 stars

A bit of a let down

A bit of a let down. Having traced my families history, and making contact with relatives in Turkey, and knowing the migration pattern of my family to the Balkans, it's a bit odd there's no connection to Turkey at all. The traits that are given as "likely traits" that I may have from being born in the region are almost at 100% inaccurate. I might try 23andMe to see if the results are different, but this added nothing to my existing knowledge.

Helpful?
6 months ago
5 out of 5 stars

Knowing exactly who I am and where I…

Knowing exactly who I am and where I belong knowing my ancestors and where I came from to the truly just a great experience and I appreciate

Helpful?
Brenda
Brenda
1 reviews
6 months ago
2 out of 5 stars

too many emails....very hard to…

too many emails....very hard to navigate website especially for older people

Helpful?
6 months ago
1 out of 5 stars

Ancestry pushes Russian propaganda. Inaccurate data

Ancestry pushes narrative that of big mighty Russia who's people are the victims echoing Russian propaganda in history blocks. As for someone who's Ukrainian who has traceable roots to Ukraine, Poland and Baltics it showed me know history of my ancestors regions, only showed me Russia while showing Ukrainian land! 23 and me did more accurate traces without push of propagandistic history for world's terrorists. Traits were inaccurate as well. In profile options they don't even have Ukrainian language. Waste of money.

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Ancestry.com

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.