Ancestry.com

I have no clue how to navigate through the site or information. There’s no customer service to assist with important questions.

It’s amazing! To find out where my ancestors were coming from! How our family members migrated from country to country or continents, I’m so glad that DNA is here in this world, God is amazing and wonderful to give men and women talents to invented DNA! Thanks God, Heavenly Father for his creation! And Ancestry for have tested us our DNA!

Really not too happy about this as my exp was only marginally helped by doing the dna test. The other one was a bit better.

I began my Ancestry journey in December with a discounted three-month subscription, alongside DNA testing, and discovered many fascinating details about my family. While I found the service valuable, I also noted common complaints about navigation challenges and the numerous features locked behind additional paywalls. However, what truly frustrates me is their deceptive approach to handling subscriptions. At the end of my 3 month period, I intended to cancel my subscription to avoid it automatically renewing at $149 every 3 months. Unfortunately, I didn’t complete all the necessary cancellation steps, and the subscription continued. Because this charge coincided with my tax refund, I didn’t notice it until today, when I was alerted by a bank notification after the renewal was processed. When I contacted customer support, they informed me that they do not offer refunds once a subscription period begins, even for multi-month plans. Since the renewal date was today, they refused to reimburse me. A quick search brought up an old policy where they specifically allowed refunds on multi month subscriptions within 7 days of the start, which is no longer the case. The cancellation process initially appears straightforward, but it quickly becomes frustrating. Clicking "cancel" on the first page only redirects you to another lengthy page requiring a second cancellation confirmation. This pattern repeats across multiple pages, each seemingly designed to distract users from completing the cancellation. I was conditioned to scroll down the pages years ago as this was a common practice of shady companies, but haven't seen this practice in years and didn't notice it this time. This morning, I was finally able to cancel, but I lost count of how many steps were involved—it was certainly more than two or three. Customer support implied that this issue is common, making it clear that their business model relies on exploiting customers through an unnecessarily complicated cancellation process. As a result, they’ve taken $300 from me (Of which I only asked for the current subscription refunded), even though I haven’t used the service in the last three months and have no intention of using it for the next three. While Ancestry offers a valuable service, its policies are clearly designed to benefit the company at the expense of its customers. I intend to dispute this charge with my bank as soon as it officially posts to my account.

My father lost his parents at a young age and I had no idea where we were from. While it hasn't pinpointed it, it's narrows it down and takes away some of the mystery. Thank you

I asked how I could see who I was related to they sent me a link I did everything they said and I still can't look at anything to me this is just a big waste of money

I really enjoyed what I found out about my dna . Unfortunately after I opened it the first time to see my results I was excited to share with my family but every time I try to open it again the message is that it’s temporarily unavailable. I’ve tried several times but keep getting the same message. Is that common ? If so, why ?

Fast results

I LOVE FINDING OUT WHO MY ANCESTORS WERE AND WHERE THEY CAME FROM. WHAT I DISLIKE IS HOW DIFFULT TO ACESS MY IBFO AT ANCESTRY.COM WITH THE EMAIL CODES TO ENTER.

Giving me all the resources I need for my family. Let me know where my family came from and finding relatives from the past.

I received email saying I got my results, but i have no results.

I signed up for their European search for $35 and change a month, but I decided it really wasn't helpful to my search, si I cancelled it. They charged me a $25 cancellation fee!

They take much longer than expected & often had to be reminded of correct spelling of the last name .Very disappointed. Have some info on my father,but none on my mother .Please hurry up.

I sometimes struggle with maneuvering through the site.

I’ve been wanting to know more about my father side of the family and someone reached out to me who’s my cousin on my dad’s side of the family. It’s awesome finding long lost loved ones❤️

I was very disappointed when I got my results. It was only showing people that shared like 2% of dna. I expecting to see names that are closer related to me without having to pay extra money to see these results. I don’t know anymore than I did when I payed for the test.

More than one time in fact, at least five every time I tried to hit a button to read more about an area. I got a message saying that the site was not available. Try later very disappointed. I’m going to attempt to use some of your other links in learning more about my family, but if this is a beginning of how it is, I’m not very happy.

I didn’t get too far in my family tree, but I see there are relatives that have done this research as well. There was a number of instructions to go through at times. I felt confused when looking at the individuals and questioning whether they were related to me and couldn’t quite figure out for sure if I was accidentally putting somebody in the tree that wasn’t there. I hope to see the outcome in days to come to see how I did I don’t think I went far from my grandparents on the tree for the last few weeks I’ve been getting info. I feel like I’m getting repeated information, but that may be due to my fault and not possibly subscribing even further in an investing in money, but I do want to see What the money that was invested already to get this ancestry what is it gonna have to offer in the end before I even invest even more money .

I haven't seen yet what my nationalities are yet. I'm getting some much stuff but not what my nationalities are. That's what I was doing this for.

No me gusta que aun NO he podido ver las concordancias. No me deja entrar Me piden que compre seis meses Sé que tengo concordancia porque un familiar muy cercano lo recibió.