Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

0
0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Bookseller
Bookseller
1 reviews
5 months ago
1 out of 5 stars

Expensive Rubbish

Expensive Rubbish. Provides very limited information and you have to pay for anything else. Constant email prompts. A good concept but monetarised to the nth degree.

Helpful?
Bonny Flesher
Bonny Flesher
1 reviews
5 months ago
3 out of 5 stars

When I started this journey I wanted to…

When I started this journey I wanted to find more information about my mother’s side of the family. You have provided info about my dad’s side which is information my cousin submitted

Helpful?
Lashayna
Lashayna
1 reviews
5 months ago
2 out of 5 stars

It not what I thought it would be

It not what I thought it would be. It shows relatives possible but it should be more organized listing all first cousins together , aunts , in their own section to see the results better everything is so all over the place

Helpful?
Samim Cosar
Samim Cosar
1 reviews
5 months ago
3 out of 5 stars

farklı DNA paketleri

Genel bakış ve paylaşımlarınız gayet güzel ve anlaşılır, ancak bazı noktaları aktive etmek için para talep etmeniz pek güzel değil. bence ilk başta dna kitlerini satın alırken bu opsiyonları bizlerle paylaşmış olsaydınız , örneğin, ben benim dna örneğimle eşleşen akrabalarımı görmek için ödeme yapmam gerekiyor. bana göre yanlış. ancak tüm ekibinize bu denli güzel çalışma için gösterdikleri emeğe çok teşekkür ederim.

Helpful?
5 months ago
1 out of 5 stars

Absolut nicht seriös.

Habe vor zwei Jahren hier mein DNA Test eingereicht. Ergebnis war, dass ich 76% Türkisch bin. Nun habe ich mich nach langer Zeit wieder eingeloggt und da steht dass ich 52% Italienisch bin. Nächstes Jahr bin ich dann wahrscheinlich Chinese. Außerdem sollte jeder wissen, dass die Investorfirma Blackstone hinter diesem Unternehmen steckt.

Helpful?
Gayle Seburn
Gayle Seburn
1 reviews
5 months ago
1 out of 5 stars

I don’t seem to get info I thought I…

I don’t seem to get info I thought I would. 3 people WTH my dna is all? I thought my report would come in form of papers to look at etc. I’m lost as to how this works. Maybe because I used my married name and not my maiden name?

Helpful?
5 months ago
5 out of 5 stars

Ancestors around the world

I just wanted to know where my ancestors came from.Notice l have a Swedish name but English on my mother side of the family. On my father’s side,Italy. My father last name,Cagnoni

Helpful?
Tyler Stone
Tyler Stone
1 reviews
5 months ago
5 out of 5 stars

Cool

Learning about myself

Helpful?
MS
MS
1 reviews
5 months ago
5 out of 5 stars

Paternity

So when I got pregnant I was not sure who the father of my daughter was. Both men were in prison. So with the help of Ancestry I was able to figure out who her father was. It was a lot less expensive than the alternative. Im a single mother so my money it tight.

Helpful?
Ramona Avelar
Ramona Avelar
1 reviews
5 months ago
1 out of 5 stars

I’m very unhappy

I’m very unhappy, I’ve been so excited about getting my dna results and I received an email saying my results are in but when I got to see it says I haven’t taken taken my dna and sends me to a page to purchase a kit. I’ve already done the whole process and I’m so mad!!

Helpful?
Alex M.
Alex M.
1 reviews
5 months ago
3 out of 5 stars

They took longer time of what they…

They took longer time of what they promised to give me the results.

Helpful?
5 months ago
3 out of 5 stars

it’s pretty much what i expected

it’s pretty much what i expected i was fairly sure of my ancestry A bit surprised by 1 aspect

Helpful?
Marcia Little
Marcia Little
1 reviews
5 months ago
2 out of 5 stars

I received Ancestry as a Christmas…

I received Ancestry as a Christmas gift. I had to call because it was in my husband’s name at first. My account was reset. Then every time I have tried to access my account, it wants me to subscribe. I am extremely disappointed and just gave up.

Helpful?
Sally Coleman
Sally Coleman
1 reviews
5 months ago
2 out of 5 stars

So far I have spent all day looking…

So far I have spent all day looking through different pages of various documents and have found nothing that has wowed me. Lots of misinformation on family members. Did not meet my expectations of what I thought I should see. So the assumption is that unless other potential family members actively participate in putting the puzzle pieces in place, you can’t get a true picture unless you get a subscription.

Helpful?
Dragonspun
Dragonspun
1 reviews
5 months ago
5 out of 5 stars

I love Ancestry

I love Ancestry and all it has to offer. If I could afford it, I'd always have a subscription.

Helpful?
Martin Austin
Martin Austin
1 reviews
5 months ago
1 out of 5 stars

Avoid ancestry. They are useless

The first sample I sent was lost but then after 3 weeks they marked it as received. I was told it would then take up to 6 weeks and this morning, as the time had come, I called. At that point they told me that I should have been advised that it was contaminated. I wasn't. This has taken 9 weeks and has been a complete waste of time. Have requested a refund - fully expect them to somehow mess that up too as they are utterly useless. Avoid.

Helpful?
Denise Short
Denise Short
1 reviews
5 months ago
4 out of 5 stars

Who I Am

This is my first DNA experience. I appreciated the communication updates, and results arrived earlier than estimated. I am still confused with some of the I formation. However, I will take time to evaluate more closely. I would recommend trying it.

Helpful?
Ellen Devito
Ellen Devito
1 reviews
5 months ago
3 out of 5 stars

I thought I would find out more about…

I thought I would find out more about my eastern European heritage. Found out that if I don’t know the dates of ancestors births or deaths it’s very difficult to find anything.

Helpful?
Liana
Liana
1 reviews
5 months ago
1 out of 5 stars

Geen dna matches bekijken. Al

Meeten na het ontvangen van mijn dna onderzoek probleem. Ik kan mijn dna matches niet zien. Melding: deze functie is momenteel niet beschikbaar. Meerdere keren contact opgenomen en probleem is nog steeds niet geholpen. Ook heb ik abonnement voor een maand genomen met de oop dat het zou helpen. Niets is minder waar. Ikwil mijn geld terug. Heb ik niets aan.

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Ancestry.com

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.