Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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999 total • Write a review

Showing 851 - 860 of 995 reviews
IB
5 out of 5 stars

Wonderful holiday

We hade a great holiday at exmouth the food was great and entertainment was good the staff were very helpful the one gripe I've got is the driver was not very informative also when coach stops the driver should go the bottom of the steps to assist elderly passengers off not just sit in the drivers seat otherwise it was a great holiday thanks Ivan Barnbrook

Date of experience: October 30, 2024

RG
4 out of 5 stars

Lost case nightmare

Had a lovely holiday in Bournemouth, but it was spoilt when the homeward feeder coach driver, who had evidently had an horrendous journey up from Ilfracombe, and wasn't in the best of moods, put one of our cases out at St Albans by mistake, we've just been informed by a very helpful lady named Abby in traffic, that it is in London at Thames railway lost property, and she is in the process of getting our case back to us thank you very much Abby.

Date of experience: October 30, 2024

SM
4 out of 5 stars

We had a lovely time in Blackpool

We had a lovely time in Blackpool. But had a problem with entry to the room. Reported it on the day but nothing done. By the last night we were unable to get into room and neither could staff. We had to wait for general manager to come an hour and half later we got in. The battery had gone on entry. No one else could get in. Manager was rather rude. And that spoilt the end of our holiday. Surely for health and safety staff should be able to get in rooms. This needs to be looked at.

Date of experience: October 30, 2024

JM
5 out of 5 stars

Credit to your drivers and staff in…

Credit to your drivers and staff in making the trip so enjoyable…Food was excellent, room and facilities were excellent..Both drivers were very good, with Michael, really keeping us going… I’ve been sitting thinking of a possible complaint but honestly can’t find one…

Date of experience: October 29, 2024

A

Ann

US

4 out of 5 stars

Good hotel, but issues this time.

We have been going to Newquay, for several years with Alfa, as my Niece lives there. The Eliot hotel is lovely. With a Friendly manager and staff. Unfortunately this time, we had some issues. Although booking a full year before going. I had requested both twin rooms to have a walk in shower, due to mobility problems for 3 of our party of four. Apparently on speaking to the manager, someone had crossed out our request, before we arrived. So only one room had one. The manager did offer us a double and a single room, but of course our party wanted the companionship of sharing. The other thing was that, there was disorganised service in the dining room. Waiting ages to be served and also between courses. And then sometimes bringing, wrong food we had ordered etc. The food however is very good and no complaints. We had a Brilliant driver in Chris. He was very informative about the area and made us all laugh. He also carried my bags onto the coach for me, as I can struggle to get up without them, due to mobility and breathing issues. A Lovely man. We will of course be going again. I have given only 4 stars, due to the issues, but all other times we have stayed as been a 5.

Date of experience: October 29, 2024

ws
5 out of 5 stars

Great alfa holiday from start to finish

Great holiday from start to finish. Driver Chris was brilliant with his local knowledge and jokes!! Hotel was good and even though our room was right over the entertainment it stopped at 11 o'clock and not a sound after.lovely cooked meals and waitresses were very helpful.outings were enjoyable too especially the Eden Project.

Date of experience: October 29, 2024

JH
5 out of 5 stars

The staff at the hotel are brilliant…

The staff at the hotel are brilliant thanks to them all x

Date of experience: October 29, 2024

AM
5 out of 5 stars

Our first coach holiday

Our first coach holiday, it was amazing we loved every minute of it. We are hooked and can’t wait for the next adventure. Well done Alpha you were awesome.

Date of experience: October 29, 2024

A
5 out of 5 stars

Very nice helpful staff

Very nice helpful staff

Date of experience: October 29, 2024

BH
4 out of 5 stars

Blackpool break.

Friendly staff and good hotel facilities.

Date of experience: October 29, 2024

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