Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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Showing 991 - 995 of 995 reviews
RS
4 out of 5 stars

Holiday review

The hotel was great staff food and Room very good.The main coach it’s self run by Blands with driver Wayne very good.However the beginning of The start of the journey was not good the 6.30 Start and arriving at 10.30am in south Mimms was horrendous With no updates from the driver . Needs a bit more thought looking into it

Date of experience: September 25, 2024

R
5 out of 5 stars

Great Value for money!

Great Value for money both the feeder driver and our main driver Tony were helpful and kept the passengers informed. Hotel was in a good location to the beach and town centre. Hotel Staff friendly and well organised and food was a good standard with a good choice of meals to choose from. The drinks in the bar were fairly well priced and the nightly entertainment was good. I thought that Jonny Morse was very good the 60s 70s singer guitarist.

Date of experience: September 25, 2024

c
5 out of 5 stars

First time on coach holiday and enjoyed…

First time on coach holiday and enjoyed it. Can be a bit tiring with tours on consecutive days especially as temp was 25degrees!! Hotel and staff are well organised and very friendly. Driver Tommy was great with his little anecdotes. Looking forward to booking another one now.

Date of experience: September 25, 2024

AB
4 out of 5 stars

Wonderful break

Wonderful break , comfortable coach and drivers , well looked after at hotel clean and meals lovely also staff , a bit disappointed we didn’t get a stop at Gretna outlet as always a popular stop for many . Would I recommend Alfa travel absolutely.

Date of experience: September 25, 2024

tb
5 out of 5 stars

Nice holiday

well organized travel,friendly driver,nice hotel and a clean room.Good food and nice trips,entertainment most nights.Second holiday with Alfa and would use again.

Date of experience: September 25, 2024

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