Highly organised getting you from…
Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite
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4.6
Excellent
1,000 reviews
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Review summary
Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Our Jersey Trip
This was our first time travelling with Alfa. We had an excellent time on our visit to Jersey on the 20th July, all our drivers were very professional, polite and very informative. Everyone went to great lengths to arrange a different ferry, port and hotel when the original one had been cancelled at late notice due to the weather. In our hotel all the staff were also very helpful and pleasant, the food was very good. We will certainly use Alfa Travel again. Thank you to all involved with our holiday Mr and Mrs Roberts
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The driver Bill (william) from…
The driver Bill (william) from Crosskeys coaches he was a true gentleman he couldn't do enough for you, he went on different routes so that we saw all the beautiful sights on the island always dropped us off on level ground and always parked near by! The hotel was wonderful our room was stunning, the food was first class everything at the Shanklin Hotel. Will deffinatley go there again. The staff were so friendly and helpful. On the flip side of that tho was our feeder coach driver! Very arrogant and unhelpful! When he arrived at Ipswich to pick us up he just grunted South mims! We didn't know where our actual collection point was so I asked are you picking up isle of wight passengers he replied That's what it says on the front doesn't it??? I hadn't taken any notice of what was on the front of the coach? He then said put your case in there pointing to the holding area! No I said that's your jog! He grunted and chucked it in! The lady behind me struggled and put hers in by herself!!! Well when we boarderd the coach the stench hit you! Rotten toilet waste 🤢 made you gag!🤮 before boarding we asked where we'd got to sit! His reply was Sit where you like just not behind me! I don't want people coughing and breathing down my neck!!! Charming! If he was to be our driver for the whole journey we would have got off and returned home! Didn't improve on way back either! One of the ladies came up to me and said if I were you I'd check your suitcase was on the right coach as hers had been put on the wrong one, I popped and had a look in the luggage 🧳 department and saw my luggage 🧳 was on there, well he bellowed Get away from there your not allowed near the coaches move away! I said excuse me! I'm checking my luggage 🧳 he replied we don't make mistakes now get over there out of the way!!!!! He then started a full blown rant when my husband shouted back off fella! Leave her alone! Total silence all the way back to Ipswich! Coach still stank!🤢 Trouble is as desperate as I am to book another of your amazing holidays I'm worried that I'll get him again 😔 😢 💔 Chris is his name! Awful human being!
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DRIVER AND HOTEL VERY GOOD
our driver Nigel was brilliant always on time and helpfull. The hotel staff were very nice.
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Company details
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www.alfatravel.co.uk
All reviews
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Showing 271 - 280 of 996 reviews
MB
Exceeded our expectations.
The whole trip ran like clockwork from start to finish.Slight delay waiting for other coaches at the interchange on the return journey but it was out of Alfa's control. Hotel exceeded our expectations, staff having shares in the company obviously works a treat.
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JL
Returned from holiday in bournmouth…
Returned from holiday in bournmouth absolutely fantastic 👏 driver Daz was amazing. Nothing too much trouble. An absolute credit to the company. We was delayed on the way there because of rta but daz took a detour through the new forest and what a treat! Hotel was lovely we paid extra for superior room which was well worth the extra. The room consisted of separate living room bedroom plus a bath Big enough to go swimming in! Plenty of trips out Would definitely be booking with alpha again.
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JS
Just returned from 5days in Bognor…
Just returned from 5days in Bognor Regis staying at the Royal Norfolk hotel.Excellent service throughout from all the caring and considerate staff especially "rapid" Riley in the restaurant. Good food, with a varied menu, ( brilliant hot breakfast) clean and comfortable sea view room, entertainment each evening with usual bingo, danced the night away. Met some lovely people. Great tours to Arundal, Chichester and Portsmouth, many thanks to our careful driver Brett.
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KG
Hotel Eliot.
You know what you are going to get when you book a holiday with Alfa. And that's exactly what we got. The feeder bus was on time and the transfer to our tour bus was good and the journey down to Cornwall was very smooth. The hotel was a little bit old and looked well used over the years. Our room was very small but was very clean and looked like it had a refurb. The meals were basic but enough to satisfy my hunger. The young lady in the bar was outstanding. A lovely young woman. The tours were also quite good.
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M
Felixstowe - Orwell Hotel
This Felixstowe holiday and hotel are new to Alfa. The staff are working hard to turn the Orwell Hotel around, after having a history of issues. Staff listen to customers, and are all v helpful and pleasant, with managers interracting with customers to obtain their views and opinions. Issues are addressed immediately. The hotel has a lot of history and character. There wasn't any usual entertainment, and bingo I believe twice whilst there - prizes of a hose reel, penguin, and celebrity cardboard cutout, so I heard. There are pleasant quiet seating areas, and a nice garden next to the car park to sit in, if warm enough! The bed was comfortable, and room clean. However, the food is of a low standard, and I found drinks to be expensive. Therefore, after eating in on the first night, and staying in the bar afterwards, my friend and I ate out all other nights. I know that management are working on improving food options in the near future. I do hope that they succeed in their endeavour. Felixstowe, a straight 10 minute walk to sea front, through town, had a pleasant prom and gardens to stroll along, amusement arcades, and a pier. Excursions: Colchester, Aldeburgh, Dedham and Southwold - the latter being my favourite. Nearby amenities: restaurants, Sainsburys, Tesco, Iceland, charity shop, railway station, charity shops, coffee shops. Happy holidays!
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MJ
Sandown Isle of Wight
Nice friendly hotel,the driver was fantastic he was very good ,sociable and nothing was too much trouble and he had a good sense of humour.the downside would be the travel time on arrival day and departure day 12hours is a long time to be travelling even though there were enough stops,also the Graystone busses are not as comfy as Alfa ones not much leg room.
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T
Could do better
Nice hotel with nice staff and food, good views of the sea from front of building. Trips were very good. My room overlooked a pub so very noisy in the afternoons and evenings until 1am so difficult to sleep. Our driver was ill on our return day so we had to wait over 2 hours for a replacement coach and driver. No stop at place of interest like normal because of this delay. Put a damper on the holiday.
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FH
Made very welcome the staff were…
Made very welcome the staff were brilliant Food was good and it was hot And a extra shout out for the dinning staff All the staff are a credit to the hotel and the firm
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M
Exceptional value for money.
The holiday was great from start to finish. The hotel was lovely, and in a good central location. The staff were friendly, there was a very varied choice of menu, and the food was nicely cooked and piping hot. We paid extra for a sea view room, it was newly refurbished and very well equipped. All in all, the holiday was exceptional value for money.
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