Highly organised getting you from…
Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite
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4.6
Excellent
1,000 reviews
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Review summary
Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Our Jersey Trip
This was our first time travelling with Alfa. We had an excellent time on our visit to Jersey on the 20th July, all our drivers were very professional, polite and very informative. Everyone went to great lengths to arrange a different ferry, port and hotel when the original one had been cancelled at late notice due to the weather. In our hotel all the staff were also very helpful and pleasant, the food was very good. We will certainly use Alfa Travel again. Thank you to all involved with our holiday Mr and Mrs Roberts
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The driver Bill (william) from…
The driver Bill (william) from Crosskeys coaches he was a true gentleman he couldn't do enough for you, he went on different routes so that we saw all the beautiful sights on the island always dropped us off on level ground and always parked near by! The hotel was wonderful our room was stunning, the food was first class everything at the Shanklin Hotel. Will deffinatley go there again. The staff were so friendly and helpful. On the flip side of that tho was our feeder coach driver! Very arrogant and unhelpful! When he arrived at Ipswich to pick us up he just grunted South mims! We didn't know where our actual collection point was so I asked are you picking up isle of wight passengers he replied That's what it says on the front doesn't it??? I hadn't taken any notice of what was on the front of the coach? He then said put your case in there pointing to the holding area! No I said that's your jog! He grunted and chucked it in! The lady behind me struggled and put hers in by herself!!! Well when we boarderd the coach the stench hit you! Rotten toilet waste 🤢 made you gag!🤮 before boarding we asked where we'd got to sit! His reply was Sit where you like just not behind me! I don't want people coughing and breathing down my neck!!! Charming! If he was to be our driver for the whole journey we would have got off and returned home! Didn't improve on way back either! One of the ladies came up to me and said if I were you I'd check your suitcase was on the right coach as hers had been put on the wrong one, I popped and had a look in the luggage 🧳 department and saw my luggage 🧳 was on there, well he bellowed Get away from there your not allowed near the coaches move away! I said excuse me! I'm checking my luggage 🧳 he replied we don't make mistakes now get over there out of the way!!!!! He then started a full blown rant when my husband shouted back off fella! Leave her alone! Total silence all the way back to Ipswich! Coach still stank!🤢 Trouble is as desperate as I am to book another of your amazing holidays I'm worried that I'll get him again 😔 😢 💔 Chris is his name! Awful human being!
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DRIVER AND HOTEL VERY GOOD
our driver Nigel was brilliant always on time and helpfull. The hotel staff were very nice.
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www.alfatravel.co.uk
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Showing 281 - 290 of 996 reviews
SL
Pick up
Excellent holiday. Our third holiday with you, another booked end of June. The only issue I have is the pick up point. We pick up at Keele Services, on 2 occasions I have had to phone in as the coach was running late which wasn’t an issue, but was told on both occasions it would be different coach not Alfa. Think it would be better idea if we could be informed by text that we were looking for a different coach.
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CS
My first time travelling with Alfa.
My first time travelling with Alfa. I found the drivers, exchange baggage handlers, hotel staff, and my fellow travellers all very friendly and helpful. The online booking procedure was very easy, and the communication pre-holiday from Alfa was excellent. Especially the reassurance around catering to my allergy, which was then handled superbly by the restaurant staff at The Metropole Hotel in Torquay. The drivers, Nigel and then Andy, kept us entertained on the excursions. I particularly enjoyed the trips to Plymouth, Buckfast Abbey, and Babbacombe Theatre to see the ELO Again show. Our other excursions to Totnes and Brixham were nice to. I have to praise Plymouth for it's excellent appreciation towards Coeliacs by clearly advertising gluten free options outside their premises. I'm afraid the same can't be said of Brixham and The Model Village in Babbacombe, which was a little disappointing after a lovely walk around that attraction. Bygones down the road is also a great place to spend a few nostalgic hours. Torquay sea front and marina is lovely, and the gardens are beautifully maintained. Feeder experience takes a while and added a couple of hours to the journey. It also meant the main coach from South Mimms went past my pick up area again on the outward journey. And passed it again on the return journey to the feeder, which then brought me back again. It's my first time with Alfa, and seeing the busy transfer system at the connection point, I can see why this probably has to work this way, so not a big issue. And I was impressed with the efficient way the handlers dealt with the baggage changeover at South Mimms, very smooth. They were all friendly and helpful too with passengers enquiries.
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TL
Great staff and Hotel
All the staff from manager to restaurant waiters were fantastic a credit to the company,
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DM
Royal in great location.
Good coach driver, good hotel, great staff and good food. Hotel still requires more refurbishment work on the outside and in gutters and hard to reach places. The location for the drop off in Poole was poor - would rather have been dropped off at the quay side. Couldn't access hotel Wifi in room 311. Coach did not have Wifi or charging points. Bed mattress too soft for me.
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LP
The Hydro Hotel was fantastic
The Hydro Hotel was fantastic. The staff were great . They couldn’t do enough to help you . Zorkan the manager was fantastic . I was very pleased to see two choices for the vegetarian option for evening meals and a vegan or gluten free option if requested . It was good to have the option of a vegetarian breakfast including vegetarian sausage , instead of just having a hash brown , tomatoe & beans and the meat eaters having bacon , sausage , black pudding & fried bread plus everything else . I would have scored five out of five but our coach driver Matt just dumped us in places not giving us any information on toilets or main features of an area and he didn’t help people off the coach and the stairs were very steep . To me it is the coach drivers remit and responsibility to help people off incase they fall . All other drivers on every other Alpha trip have been very helpful . The feeder coach & driver was excellent . He couldn’t do enough to help everyone . So he got the tip !
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GS
Good and bad.
The coach trip was very comfortable and the hotel was really nice. The trip to Durham was far too long. We had 5 1/2 hours there and there was nothing to do. We visited the cathedral and the museum had a walk round the shops and really we could’ve done it in 2 1/2 hours. The trip to beamish Museum was excellent The third trip around the coast well we didn’t see much coast all we saw was fields with cows and sheep in. The driver decided to stop and it was nearly 3 o’clock for lunch far too late when our dinner would be at 6 o’clock in the hotel. I did enjoy the holiday, but as I said, some of the trips were boring. Our hotel was in Newcastle, but we never got to see Newcastle.
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c
When I get home your car park firm for…
When I get home your car park firm for Eastbourne Queens hotel send me fine for £100 for parking in hotel car park .when I’m a paying guest on self drive holiday. I’m not happy. I was there from 21 may to 25 may.Somebody needs to get there act together.
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MC
Excellent Newquay trip
Great smooth change over at Burtonwood, staff there very helpful.Our driver Chris was very knowledgable and very friendly funny & caring. Hotel very clean & food excellent, separate menu card highlighting foods as I have egg allergy. Good entertainment every evening. All staff very friendly & couldn't do enough for us. Trips excellent. Great value for money will travel again with Alfa. No complaints on our recent Newquay trip.
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LL
We had a fantastic holiday at Tenby,our…
We had a fantastic holiday at Tenby,our room was fabulous, great view, super king sized bed, large bathroom and separate shower. From the Manager downward all the staff were so friendly and helpful. The food was excellent, and you were spoilt for choice. Our waitress Inna was so kind and helpful. Our coach driver Kevin was also very helpful and informative .All in all it was an enjoyable holiday
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