Airport Van Rental

3.456 out of 5 stars
3.5
Average1,000 reviews

TrustScore

3.5
3.456 out of 5 stars
Average
5 out of 5 stars
443
4 out of 5 stars
136
3 out of 5 stars
99
2 out of 5 stars
78
1 out of 5 stars
244
1,000 reviews in total

Review summary

Airport Van Rental has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
3 out of 5 stars
3/5

You need to pay your vendors

You need to pay your vendors

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

We made a reservation for a car

We made a reservation for a car. The plane was late and when we got there the office was closed. Went there when they op...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Prepaid reservation was cancelled on a…

Prepaid reservation was cancelled on a pretext and then was insulted by staff.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rental agency from Hell

Rental agency from Hell! They repeatedly emailed me the same directions for how to get picked up at the airport by calli...Read more

0
0
🔥 High engagement

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Bob
Bob
1 reviews
over 6 years ago
1 out of 5 stars

Waited 40 mins for the shuttle

Waited 40 mins for the shuttle. Everyone else’s car was pulled out in the front except for mine.

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Yolanda Cobb
Yolanda Cobb
1 reviews
over 6 years ago
4 out of 5 stars

Staff is knowledgeable,friendly and…

Staff is knowledgeable,friendly and helpful

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Ron
Ron
1 reviews
over 6 years ago
5 out of 5 stars

Great customer service

Great customer service. Friendly employess.

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BRIAN
BRIAN
1 reviews
over 6 years ago
4 out of 5 stars

Great price

Great price, nice customer service. The lady who helped us seemed to be the only one working so she was running all over to help everyone. The minivan was dirty inside, but I think it was just returned and they just did a quick wipe down. But other than that, fair price for the week.

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Christopher
Christopher
1 reviews
over 6 years ago
5 out of 5 stars

Fourth time I’ve used AVR

Fourth time I’ve used AVR. Always a great price and vans are generally very nice. I’ve had the mileage range from 13K-45K. Staff is accommodating however, watch for the upsell on Insurance and gas. Other downfall is a short walk across the street from main rental facility, but for this price, I’d walk further. Great value for a mini van and will definitely use again.

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Robert
Robert
1 reviews
over 6 years ago
4 out of 5 stars

Check in went smooth

Check in went smooth, staff was very friendly and efficient. Only downside I got talked into prepaying for gas, I didn't drive enough so cost me a bundle for 1/2 half tank of gas. Won't be doing that again

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L. Maro
L. Maro
1 reviews
over 6 years ago
3 out of 5 stars

The booking was made based upon an SUV…

The booking was made based upon an SUV style vehicle to be rented. When I arrived at 11pm there was only a minivan. Good old fashion bait-n-switch.

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Sharon
Sharon
1 reviews
over 6 years ago
4 out of 5 stars

Excellent deal -- would definitely rent from them again

Had to wait a bit longer than average for the shuttle (other companies' shuttles passed several times while we waited) and their off-airport location was a bit further away than others but once we got there, everything went very smoothly and we were more than satisfied. The staff were friendly and helpful. We got a full-size SUV for less than the price the big nationwide rental companies charge for an intermediate car. It was clean and in excellent condition. Return check-in was a breeze. I'd definitely rent from them again.

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MARK
MARK
1 reviews
over 6 years ago
5 out of 5 stars

They were excellent

They were excellent. I wish you could select your van styles specifically but it worked out great for me and my large family

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GM
GM
1 reviews
over 6 years ago
4 out of 5 stars

Not bad!

Not bad, close to the airport (10mins), only issue is, is that they close at 6pm. So if you have a flight coming in later, then that'll be a problem. Other than that, service is good, quick to get my rental, and they offer shuttle service to/from the airport. Prices were great. We saved $200-$300 as apposed to renting right at the airport. Gas prices are cheap in Utah, so no need to pre paid for your gas. Also most major CC will cover for additional insurance for car rentals (check first) and you can decline their extra coverage.

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ALLADEAN
ALLADEAN
1 reviews
over 6 years ago
2 out of 5 stars

i would not use them again

The online quotes given are nowhere near the actual costs. Was given a much higher bill upon arrival of tax this and tax that. It’s a dodgy joint if you ask me. They use Lower online rates to lure you only to surprise you will heaps of additional charges at the counter. Because it’s too late to make alternate arrangements, you have no choice but to pay. I would not use them again.

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STEPHEN
STEPHEN
1 reviews
over 6 years ago
5 out of 5 stars

No 2 wheel drives in their SUV fleet

No 2 wheel drives in their SUV fleet. Nice price

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MATTHEW
MATTHEW
1 reviews
over 6 years ago
5 out of 5 stars

Thank you for your courteous staff and…

Thank you for your courteous staff and support for getting our van experience together!

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ANDREW
ANDREW
1 reviews
over 6 years ago
5 out of 5 stars

Great rate

Great rate, nice shuttle drivers. Quick turnaround.

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Wendell
Wendell
1 reviews
over 6 years ago
5 out of 5 stars

My flight was late and AVR was very…

My flight was late and AVR was very accommodating. The van I got was nice and clean and all transactions went very smoothly. I would use them again, and there prices are very reasonable.

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Toño
Toño
1 reviews
over 6 years ago
4 out of 5 stars

Good service an price but one of the…

Good service an price but one of the turn lights was not working properly

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GARY
GARY
1 reviews
over 6 years ago
5 out of 5 stars

I can't believe how great they were

I can't believe how great they were! The best service I have had from a rental company. And the van was excellent inside and out

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Robert Fattor
Robert Fattor
1 reviews
over 6 years ago
5 out of 5 stars

Everything was great good vehicle!

Everything was great good vehicle!

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MARK
MARK
1 reviews
over 6 years ago
5 out of 5 stars

Awesome

Awesome,see you next year!!

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Daniel
Daniel
1 reviews
over 6 years ago
5 out of 5 stars

Excellent service

Excellent service. The shuttle guy was awesome. The price was right and the Vans were decked out.

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