Airport Van Rental

3.456 out of 5 stars
3.5
Average1,000 reviews

TrustScore

3.5
3.456 out of 5 stars
Average
5 out of 5 stars
443
4 out of 5 stars
136
3 out of 5 stars
99
2 out of 5 stars
78
1 out of 5 stars
244
1,000 reviews in total

Review summary

Airport Van Rental has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
3 out of 5 stars
3/5

You need to pay your vendors

You need to pay your vendors

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

We made a reservation for a car

We made a reservation for a car. The plane was late and when we got there the office was closed. Went there when they op...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Prepaid reservation was cancelled on a…

Prepaid reservation was cancelled on a pretext and then was insulted by staff.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rental agency from Hell

Rental agency from Hell! They repeatedly emailed me the same directions for how to get picked up at the airport by calli...Read more

0
0
🔥 High engagement

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JAMES
JAMES
1 reviews
over 6 years ago
5 out of 5 stars

They were very polite and their…

They were very polite and their vehicles were clean they were very enjoyable to do business with

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DIANE
DIANE
1 reviews
over 6 years ago
5 out of 5 stars

Good and clean car

Good and clean car. Great prices and staff.

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Erick
Erick
1 reviews
over 6 years ago
2 out of 5 stars

Car pick and and return far far away…

Car pick and and return far far away from airport, worst of all, too much hidden fees when you book online

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ASHISH
ASHISH
1 reviews
over 6 years ago
1 out of 5 stars

Worst experience Ever.

Worst experience Ever. Rude sales executive on the desk. Wont recommend ever to anyone.

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ALLISON
ALLISON
1 reviews
over 6 years ago
4 out of 5 stars

Great vehicle

Great vehicle. Transportation from LAX to rental office a bit confusing.

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over 6 years ago
5 out of 5 stars

Amazing customer service

Amazing customer service, very professional....! I’m from Texas and I have to tell you every time I come to San Diego from now on, I’m only going to airport Van rental !!! Thanks you guys for everything!

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MICHAEL
MICHAEL
1 reviews
over 6 years ago
5 out of 5 stars

Very professional

Very professional, quick and reliable!

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Aimee
Aimee
1 reviews
over 6 years ago
5 out of 5 stars

We had a great experience with AVR

We had a great experience with AVR. Brenda who was helping us with van pick up is the best. Very friendly and helpful. She even upgraded us to a full size SUV for free. This is our second time using AVR and both had been great. The shuttle drivers are also friendly and helpful. Would highly recommend them.

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CHERANNA
CHERANNA
1 reviews
over 6 years ago
5 out of 5 stars

Great Service!

Great Service!

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Meme
Meme
1 reviews
over 6 years ago
5 out of 5 stars

Great price

Great price. Little far from airport but overall worth it.

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JOHN
JOHN
1 reviews
over 6 years ago
5 out of 5 stars

Rental with no hassle.

Rental with no hassle When I Arrived I was greated by Annie she processed my rental very smooth and I was on my way. The price was great and upon return the same very smooth. I will continue to use this company and recommend to others.

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Anonymous
Anonymous
1 reviews
over 6 years ago
1 out of 5 stars

I have to pay insurance before they let…

I have to pay insurance before they let me rent the Van even I have a full coverage insurance... Indian guy didn’t consider my reservation and waited me to buy it before he proceeds to my reservation...

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WILLIAM
WILLIAM
1 reviews
over 6 years ago
5 out of 5 stars

AVR was the easiest

AVR was the easiest, friendliest, most economical rental agency we've ever rented from. We've been coming out to ski in the area for 27 years. We will definitely rent from AVR next year. I rate it the best of all the car rental agencies!

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Allan B.
Allan B.
1 reviews
over 6 years ago
5 out of 5 stars

Satisfied!

Very happy with rental. Would use them again in the future.

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JIm
JIm
1 reviews
over 6 years ago
4 out of 5 stars

Good and friendly customer service but....

Good and friendly customer service. However, Office was like a big closet at a Ramada Inn and was bare bones.

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T.L
T.L
1 reviews
over 6 years ago
3 out of 5 stars

Minivan was not ready at pick up time

Minivan was not ready at pick up time. Van was delay for 45 min. Had to wait and it was still not in good condition. It was not washed and vacuumed. Front tires had very minimal tread left even though the van only had 37K miles. Tread depth were much better on rear tires. Similar situation with other reviews in that the van did not come with unlimited miles. Only allow 250mile a day despite Priceline booking showing unlimited mileage. Being off the airport also made it tougher to return the van after hour. The rental rate was what made this a three star review instead of a two star review.

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ELIOT
ELIOT
1 reviews
over 6 years ago
2 out of 5 stars

Don't waste your time.

I wouldn't recommend them to an acquaintance. The service was poor at best. They have you go out alone and tell you to double check the van for dents and dings. Don't buy third party because literally everything they tell you on the third part site is incorrect. No unlimited mileage, insurance doesn't cover passenger vehicles etc. Wouldn't work with me at all on pickup time and I arrived to see 6 of the van I requested. Also when I showed up, after requesting a 15 passenger van, they offered my a dodge caravan!

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M. Solorzano
M. Solorzano
1 reviews
over 6 years ago
1 out of 5 stars

So much extra charges

So much extra charges. Returned the vehicle only 2 hours late and they charged a whole day due to their "fees".

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John Miller
John Miller
1 reviews
over 6 years ago
5 out of 5 stars

We couldn’t have asked for a more…

We couldn’t have asked for a smoother transaction! Everything was as promised and done in a fast friendly fashion. We would not hesitate to book with this company again! Thanks to everyone involved.

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GORDAN
GORDAN
1 reviews
over 6 years ago
4 out of 5 stars

Good price

Good price. Van clean. Great difficulty with pick up as web site and phone message don’t match. Also nobody answered phone with four tries.

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