Horrible experience never again
Horrible experience never again! I will even consider this place ever again!
Airport Van Rental has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
You need to pay your vendors
Prepaid reservation was cancelled on a pretext and then was insulted by staff.
Horrible experience never again! I will even consider this place ever again!
They did a great job accommodating our needs and getting us in and out quickly. Would definitely do business with them again.
Make it clear before reservation is made when using debit card you need proof of return flight or utility bill.
Easy, friendly, accomdating and economical. Will use them again in SLC.
Loved the experience! Responsive, efficient and knowledgeable team. Fab vehicle. Quick processing. What's not to love?
Charged 4 times the reserved advertised price. Never again.
Long wait to drop off and pick up they are short on people some rude some nice. The prices are good but customer service is awful. I rented a van for one and half month had a good rate then they went up. I couldn’t return it the day the wanted due to work and they said if you don’t come now will go get it. They are not understandable at all. Will I go back no.
Friendly and helpful staff clean cars. Assisted me in airport dropoff.
Everything was great, except for a vibration/wobble at 70mph.
The process of picking up the vehicle was tedious at best. Even though I booked and paid for my vehicle in advance it was not correct and the manager in LA was difficult at best. The vehicle was fantastic and the return process was simple. The shuttle driver that returned me to the airport was awesome.
WAS VERY PLEASANT
Not told about deposit, nor was I told about the amount of time it would take to return my deposit. Otherwise, I had a decent experience. Thanks
Everything was great, value, customer service. I would definitely rent from you again!
Great price and vehicle. Check out was a little slow due to only one person working the computer. Not much else to complain about and would use them again.
They were the most friendly group of people. Absolutely the best customer service!!!
We had no issues. Great deal for a nice suv. A bit farther from the airport- but the shuttle bridged the distance in a timely fashion. Business facility was a step down from the big guys but that didn’t affect my perception of getting a good value.
Unfortunately—a huge mistake was made last week when I rented a Dodge Durango(Black) at your Salt Lake City UT location. I added 1 person/ driver(Michael Sweeney) to the contract on the last day of a 4 day rental. I should have been charged 1 day at 11.90 per day. However when the rental was returned on Thurs Feb 28– I was charged for 4 days of an extra driver??? Please call me ASAP to correct this error and credit my CC ASAP. Robert Protasewich 770-866-1136
Rental of the van was easy, straightforward. I had been watching the price of vans for months and when it dipped really low, I reserved it. The van was clean. We returned the van one day early and were surprised to learn that there was no penalty fee for the early return, like at other car rental agencies. We will definitely rent from Airport Van Rental, again!
Great vehicles and rates.
Never again.
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