Airport Van Rental

3.456 out of 5 stars
3.5
Average1,000 reviews

TrustScore

3.5
3.456 out of 5 stars
Average
5 out of 5 stars
443
4 out of 5 stars
136
3 out of 5 stars
99
2 out of 5 stars
78
1 out of 5 stars
244
1,000 reviews in total

Review summary

Airport Van Rental has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
3 out of 5 stars
3/5

You need to pay your vendors

You need to pay your vendors

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

We made a reservation for a car

We made a reservation for a car. The plane was late and when we got there the office was closed. Went there when they op...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Prepaid reservation was cancelled on a…

Prepaid reservation was cancelled on a pretext and then was insulted by staff.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rental agency from Hell

Rental agency from Hell! They repeatedly emailed me the same directions for how to get picked up at the airport by calli...Read more

0
0
🔥 High engagement

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over 6 years ago
1 out of 5 stars

Horrible experience never again

Horrible experience never again! I will even consider this place ever again!

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PHILLIP
PHILLIP
1 reviews
over 6 years ago
5 out of 5 stars

They did a great job accommodating our…

They did a great job accommodating our needs and getting us in and out quickly. Would definitely do business with them again.

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RODNEY
RODNEY
1 reviews
over 6 years ago
4 out of 5 stars

Make it clear before reservation is…

Make it clear before reservation is made when using debit card you need proof of return flight or utility bill.

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Cam
Cam
1 reviews
over 6 years ago
5 out of 5 stars

Easy

Easy, friendly, accomdating and economical. Will use them again in SLC.

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SHABNAM
SHABNAM
1 reviews
over 6 years ago
5 out of 5 stars

Loved the experience

Loved the experience! Responsive, efficient and knowledgeable team. Fab vehicle. Quick processing. What's not to love?

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Disappointed
Disappointed
1 reviews
over 6 years ago
2 out of 5 stars

Charged 4 times the reserved advertised…

Charged 4 times the reserved advertised price. Never again.

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REYNA
REYNA
1 reviews
over 6 years ago
1 out of 5 stars

Long wait to drop off and pick up they…

Long wait to drop off and pick up they are short on people some rude some nice. The prices are good but customer service is awful. I rented a van for one and half month had a good rate then they went up. I couldn’t return it the day the wanted due to work and they said if you don’t come now will go get it. They are not understandable at all. Will I go back no.

Helpful?
ISSA
ISSA
1 reviews
over 6 years ago
5 out of 5 stars

Friendly and helpful staff clean cars

Friendly and helpful staff clean cars. Assisted me in airport dropoff.

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Troy Towner
Troy Towner
1 reviews
over 6 years ago
4 out of 5 stars

Everything was great

Everything was great, except for a vibration/wobble at 70mph.

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FRANK
FRANK
1 reviews
over 6 years ago
3 out of 5 stars

Only OK

The process of picking up the vehicle was tedious at best. Even though I booked and paid for my vehicle in advance it was not correct and the manager in LA was difficult at best. The vehicle was fantastic and the return process was simple. The shuttle driver that returned me to the airport was awesome.

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over 6 years ago
5 out of 5 stars

WAS VERY PLEASANT

WAS VERY PLEASANT

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Jacquelin
Jacquelin
1 reviews
over 6 years ago
3 out of 5 stars

Not told about deposit

Not told about deposit, nor was I told about the amount of time it would take to return my deposit. Otherwise, I had a decent experience. Thanks

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CYNTHIA
CYNTHIA
1 reviews
over 6 years ago
5 out of 5 stars

Everything was great

Everything was great, value, customer service. I would definitely rent from you again!

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RUSSELL
RUSSELL
1 reviews
over 6 years ago
4 out of 5 stars

Great price and vehicle

Great price and vehicle. Check out was a little slow due to only one person working the computer. Not much else to complain about and would use them again.

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Michael
Michael
1 reviews
over 6 years ago
5 out of 5 stars

They were the most friendly group of…

They were the most friendly group of people. Absolutely the best customer service!!!

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STEPHEN VW
STEPHEN VW
1 reviews
over 6 years ago
5 out of 5 stars

Great deal for an suv

We had no issues. Great deal for a nice suv. A bit farther from the airport- but the shuttle bridged the distance in a timely fashion. Business facility was a step down from the big guys but that didn’t affect my perception of getting a good value.

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over 6 years ago
1 out of 5 stars

Biiling Error last week at Salt Lake City

Unfortunately—a huge mistake was made last week when I rented a Dodge Durango(Black) at your Salt Lake City UT location. I added 1 person/ driver(Michael Sweeney) to the contract on the last day of a 4 day rental. I should have been charged 1 day at 11.90 per day. However when the rental was returned on Thurs Feb 28– I was charged for 4 days of an extra driver??? Please call me ASAP to correct this error and credit my CC ASAP. Robert Protasewich 770-866-1136

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Susan
Susan
1 reviews
over 6 years ago
5 out of 5 stars

Rental of the van was easy

Rental of the van was easy, straightforward. I had been watching the price of vans for months and when it dipped really low, I reserved it. The van was clean. We returned the van one day early and were surprised to learn that there was no penalty fee for the early return, like at other car rental agencies. We will definitely rent from Airport Van Rental, again!

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BARB
BARB
1 reviews
over 6 years ago
5 out of 5 stars

Great vehicles and rates.

Great vehicles and rates.

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Jay
Jay
1 reviews
over 6 years ago
1 out of 5 stars

Never again.

Never again.

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