1Plus1 Loans is a financial services provider specializing in unsecured personal loans ranging from £1,000 to £5,000. The company offers a straightforward borrowing solution with fixed monthly repayments and a unique feature called Rate Drop™, which rewards customers with automatic interest rate reductions for timely payments. This approach is designed to provide a fairer repayment experience for borrowers by reducing their overall loan costs. Targeting individuals seeking personal financing solutions, 1Plus1 Loans caters to customers in need of quick access to funds for various purposes, such as consolidating debt or covering unexpected expenses. The representative APR for their loans is 39.9% (variable), and all loan terms are subject to credit worthiness and affordability criteria. With a focus on transparency, the company emphasizes no hidden fees and clear loan terms, ensuring that customers can make informed financial decisions.
1Plus1 Loans receives mixed feedback from customers, with a near-even split between positive and negative experiences. Many reviewers appreciate the quick and easy application process, highlighting that it is straightforward and efficient, with some even noting excellent security measures.
However, a significant number of consumers express frustration with the company's assessment process, citing issues such as being pre-approved only to be declined later, which leads to feelings of wasted time and effort. Complaints about the company's communication and the perceived flaws in their application system are common, with several customers advising others to avoid the service altogether. Despite the positive experiences shared by some, the overall sentiment reflects a considerable level of dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | -1.6 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.4 | 8 |
| Nov 24 | 2.6 | 5 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 4.2 | 6 |
| May 25 | 3.4 | 5 |
| Jun 25 | 2.7 | 3 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.0 | 2 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I’ve seen some bad reviews but I’ve had an easy experience and it still continues to be so”
“The worst loan company going”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | +13% | 60 |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 27 |
Bottom line: 1Plus1 Loans is #5 of 5 on overall rating in this group. On service, Oodle Car Finance scores higher (4.6 vs 3.2).
60 reviews of 1Plus1 Loans. Filter by what matters to you.
Horrible experience. How do you send an approved email and then make me sign approved documents only to come back after i have chased you for update to say disapproved / declined If you are not willing to approve the request, then don't in the first instance.
So to start I just want to say that i am not remotely annoyed about being declined. I had read other reviews and I was realistic in my approach to the company having a less than perfect credit history. But I believe that honest reviews of real experiences are extremely essential to both parties so I was compelled to write one. Whilst I knew that my credit score is poor, my guarantor conversely has an excellent score and very good credit history. I applied on the off chance and got told I was eligible for a guarantor loan. I was going to leave it until I saw from my Clear Score report that there was already a hard search added so I thought I might as well continue. It takes a lot for us to approach someone to be a guarantor for you. But when you know someone well you only ask when they can trust you. That's the biggest issue I think this company should learn from. My guarantor went through the hoops with the paperwork but an It glitch on 1plus1's end meant she had difficulty adding the online banking consent. We emailed 3 times asking for them to reset the link or advise next steps. No response until I received a call tgat I was declined. 5 minutes later I get an email response from the It team to say they have reset my guarantors account and she should try again. So basically that tells me the company had already made a decision regardless of my guarantors position and agreement. I think this pretty much echoes other reviews I have read. I believe that unless your rating is a bit more on the medium risk level rather high you will be declined in spite of having a guarantor. I think that's a shabby approach and false advertising as it makes you approach someone and swallow your pride when that's unnecessary in the end. I hope that the company does take reviews seriously in an attempt to amend their practices or at least their messaging to consumers
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 48% are 1–2★.
Applied for loan went through application process knowing myself I can afford repayments comfortably back n forth on telephone calls answered questions asked only to be declined,?? What a total waste of time and effort if you were going to decline why not say straight away after going through banking information instead of interrogation which it felt like with the application over the phone and also giving out false hope that application would be accepted I would not recommend to anyone looking to secure finance from this company go elsewhere 😡
Poor communication, took almost three weeks for application to be processed and submitted. Finally went through a verbal contract over the phone for about 20 minutes only for it to be rejected even though they would have seen this from the early stages of the application. Making people hopeful when in reality they don’t want to pay out. Poor company.
Not much communication and website has a lot of glitches. Spoke to the service team and they advised persistent technical problems on the website. Would be better to have more open communication with direct yes or no answers rather than dragging on for weeks before contacting you. Lot's of guarantor issues aswell that are off-putting for the most credit worthy guarantors. I would use this as an absolute last resort if nothing else is remotely possible.
Wasted my time by taking a week for my application - sending them my documents, 15 minute calls to go through a “verbal contract” wasted my guarantors time doing the same .. all to get rejected. Unsure why they put you through this just to reject you. If you’re checking my banks and affordability in the beginning then tell me I’m rejected straight away instead of dragging the process out.
When I took the original loan out they were OK in setting it up but 2years later they have rejected me twice for a top up loan quoting internal policy changes despite me meeting all the criteria but they put a hard search on my credit file which has now reacted a negative impact .
1Plus1 Loans is a financial services provider specializing in unsecured personal loans ranging from £1,000 to £5,000. The company offers a straightforward borrowing solution with fixed monthly repayments and a unique feature called Rate Drop™, which rewards customers with automatic interest rate reductions for timely payments. This approach is designed to provide a fairer repayment experience for borrowers by reducing their overall loan costs. Targeting individuals seeking personal financing solutions, 1Plus1 Loans caters to customers in need of quick access to funds for various purposes, such as consolidating debt or covering unexpected expenses. The representative APR for their loans is 39.9% (variable), and all loan terms are subject to credit worthiness and affordability criteria. With a focus on transparency, the company emphasizes no hidden fees and clear loan terms, ensuring that customers can make informed financial decisions.
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