1Plus1 Loans is a financial services provider specializing in unsecured personal loans ranging from £1,000 to £5,000. The company offers a straightforward borrowing solution with fixed monthly repayments and a unique feature called Rate Drop™, which rewards customers with automatic interest rate reductions for timely payments. This approach is designed to provide a fairer repayment experience for borrowers by reducing their overall loan costs.
Targeting individuals seeking personal financing solutions, 1Plus1 Loans caters to customers in need of quick access to funds for various purposes, such as consolidating debt or covering unexpected expenses. The representative APR for their loans is 39.9% (variable), and all loan terms are subject to credit worthiness and affordability criteria. With a focus on transparency, the company emphasizes no hidden fees and clear loan terms, ensuring that customers can make informed financial decisions.
1Plus1 Loans receives mixed feedback from customers, with a near-even split between positive and negative experiences. Many reviewers appreciate the quick and easy application process, highlighting that it is straightforward and efficient, with some even noting excellent security measures.
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However, a significant number of consumers express frustration with the company's assessment process, citing issues such as being pre-approved only to be declined later, which leads to feelings of wasted time and effort. Complaints about the company's communication and the perceived flaws in their application system are common, with several customers advising others to avoid the service altogether. Despite the positive experiences shared by some, the overall sentiment reflects a considerable level of dissatisfaction.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.0
60
100%
-1.6
● Low
3.0 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
2.0▼ 1.6
12-month avg
3.0
All-time
3.0
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
3.4
8
Nov 24
2.6
5
Dec 24
3.0
2
Jan 25
1.0
2
Feb 25
3.0
2
Mar 25
3.0
2
Apr 25
4.2
6
May 25
3.4
5
Jun 25
2.7
3
Jul 25
1.0
1
Aug 25
3.0
2
Sep 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 31 positive reviews
Easy to use58%
18 mentions
Fast & efficient32%
10 mentions
Customer service16%
5 mentions
Reliability10%
3 mentions
“I’ve seen some bad reviews but I’ve had an easy experience and it still continues to be so”
On “Easy to use” · Aug 27, 2025
Top complaintsof 29 negative reviews
Customer service17%
5 mentions
Account issues14%
4 mentions
Payment issues14%
4 mentions
Communication10%
3 mentions
“The worst loan company going”
On “Customer service” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
Overall rating and review count for this company and similar companies
Disgusted in myself was naive enough to apply through this company and give them access to my banks. Should of seen it they say approved after viewing banks have a quick 2 minute call to mislead you t... See more
The worst loan company going. Pre approved and accepted. Was told I’d get a call if accepted and I did to be told the money will go into account. Got asked a few weird questions about what football te... See more
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Disgusted in myself was naive enough to apply through this company and give them access to my banks. Should of seen it they say approved after viewing banks have a quick 2 minute call to mislead you to day all is good then reject you. I am taken them to the regulator hope he can intervene
The worst loan company going. Pre approved and accepted. Was told I’d get a call if accepted and I did to be told the money will go into account. Got asked a few weird questions about what football team is support and questions about wife which I did say was inappropriate. Then get a email of decline. I’m sorry but this company is a joke and it will be reported to the fca. If anyone sees this. Please please don’t apply for them. You won’t be accepted, I think it’s smoke and mirrors and I wished I had read the reviews myself cause they all say the same thing. There is better loans out there. The dirty rats.
Firstly I have no hard feelings towards being rejected and had a relatively pleasant experience completing the application however, this system is flawed. First you are pre-approved after declaring my earnings, then I had to give consent to share my bank details and have a hard search put on my credit file only to receive a phone call and be told my earnings don’t qualify me for a loan.
This is definitely something that should have been disclosed earlier but instead I feel like this company rely on getting peoples hopes up to then reject them once a hard search has already been put on someone’s history. I highly suggest you do some research on whether this company is the right one for you before applying as nowhere on the application does it state a minimum earning requirement even on the pre contract I was requested to sign!
What a load of bull they get all personal details then as people said on here they decline you straight away got very good credit rating I’m being declined five star service for nothing.
Was pre-approved waited 3 days and got an email saying they can't lend me the loan.
Just a mess about filling forms doing checks for them to change their minds.
STAY AWAY.
The application is back to front, it says you are accepted, contract signed and then get questioned on the phone, they wait for you to say wrong thing and they change the amount. Then cause I question it, I get laughed out down the phone and can hear people in background laughing. I’d avoid, I wouldn’t trust them with my dead nan!
If I could rate a 0 I really would!!!!!!!!!
Absolute cowboys!!! Disgusting vile people
One thing I would say is avoid like the plague.
Do not deal with, the customer service is appalling and I cannot express the legal team are just as bad!!!
Take it from me, I really cannot express please do not deal with this bunch of crooks.
1Plus1 Loans is a financial services provider specializing in unsecured personal loans ranging from £1,000 to £5,000. The company offers a straightforward borrowing solution with fixed monthly repayments and a unique feature called Rate Drop™, which rewards customers with automatic interest rate reductions for timely payments. This approach is designed to provide a fairer repayment experience for borrowers by reducing their overall loan costs.
Targeting individuals seeking personal financing solutions, 1Plus1 Loans caters to customers in need of quick access to funds for various purposes, such as consolidating debt or covering unexpected expenses. The representative APR for their loans is 39.9% (variable), and all loan terms are subject to credit worthiness and affordability criteria. With a focus on transparency, the company emphasizes no hidden fees and clear loan terms, ensuring that customers can make informed financial decisions.