Wisper Internet

We are in a bad location for internet service and Wisper is our only option. It is somewhat unfair to criticize them for poor service when I believe they have tried their best to provide good service. But, our internet is very slow and somewhat unreliable. That may just be unavoidable where we are located.

Service is considered "weak" by my iPhone12.

Great service.

The internet goes out a lot and the speed is slow and we pay the higher package for faster speed

It’s ok. Internet is quick for the most part. Make sure you have a clear shot to the antennae.

Our service doesn't work. We have called multiple times. My husband called again last week and was told the satellite our equipment recieves service from is overloaded with customers. This is not our problem. We signed up for a service that cannot be provided however we are still continuing to be billed. Stop taking new customers if you can't serve the ones you have!!!

Not consistent, not fast, very difficult to get hold of service/ customer representative

The initial phone call was refreshing and she was extremely helpful. The installer was curious and helpful.

I have been with you for 13 years..I think and you have been so good to me thank you

We have had a couple problems during our first year of service, BUT the technicians were friendly, knowledgeable, and committed to fixing the problem. The service has been great!

My internet service problem was not resolved and some interruption in service was experienced

Speed is incredibly slow. Connectivity is good.

I’ve never really had anything go wrong with my Wisper service. I’ve had one occasion when my service was interrupted and it was fixed the next day, but other than that Wisper is a good Internet Provider.

Whisper has always responded to any issues in a timely manner.

Consistency and speed of service have worsened after the recent management change. We have previously referred people to Whisper Internet, but no longer would do so. We pay for upgraded service and even if we turn off all other devices, can't often access basic streaming services. Worked great when our service was through Pixius.

Great help. Only wish they had 24 hour hotline not just voicemail.

Your speeds just aren’t fast enough. I experience a lot of buffering while trying to stream multiple things at once. I’ve called and tried to upgrade my package but unfortunately I have been told that this is the highest I can go. As soon as a better service provider somer along I will be switching. This is really my only option at the moment.

Dependable. Customer service is great, always there when you need them, which is not often.

Spotty service if the wind blows too hard or it rains. Not any other options where I live.

Unfortunately we are in an area with limited internet service. I've been with Wisper for many years, and recently made a call about extremely slower than usual to no internet service. After purchasing a new router, as directed, did not improve the situation, i called back. I was told I'd be escalated to a tier 2 and would be called within 24 hours. After this did not happen I called again. They told me to give it 24 hours, and I explained we already did that, hence the reason for my repeat call. They then said they would send a tech out to evaluate my equipment and assess for options, I would not need to be home, and they would call me. A few days later I called to inquire if they'd been out. The rep read the comments from the supervisor who had reviewed my file... apparently the same day of the prior call they stated 2 individuals needed to come out (safety related to climbing antenna tower) and if I still wanted them to make the visit they'd schedule an appointment. We had already established that that is what I wanted the last time I had been on the phone. In addition they did not call me and make any further clarifications just left a note on my file. I again requested they come out and evaluate my options. This time the representative stated that the tech would have to call me back and set up that appointment. It's been a week and I still haven't heard anything. I have been a customer of wisper for years. I feel like in the beginning the service was beyond exceptional. As of late not only is my internet quality extremely poor but the customer service (or lack of customer service) has become an issue. I do not expect that they can create internet service at high speeds but I do expect follow up to conversations when they stayed that's what's going to happen.