Wisper Internet
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Customer service, aka Do What You Day You Will Do...
Unfortunately we are in an area with limited internet service. I've been with Wisper for many years, and recently made a call about extremely slower than usual to no internet service. After purchasing a new router, as directed, did not improve the situation, i called back. I was told I'd be escalated to a tier 2 and would be called within 24 hours. After this did not happen I called again. They told me to give it 24 hours, and I explained we already did that, hence the reason for my repeat call. They then said they would send a tech out to evaluate my equipment and assess for options, I would not need to be home, and they would call me. A few days later I called to inquire if they'd been out. The rep read the comments from the supervisor who had reviewed my file... apparently the same day of the prior call they stated 2 individuals needed to come out (safety related to climbing antenna tower) and if I still wanted them to make the visit they'd schedule an appointment. We had already established that that is what I wanted the last time I had been on the phone. In addition they did not call me and make any further clarifications just left a note on my file. I again requested they come out and evaluate my options. This time the representative stated that the tech would have to call me back and set up that appointment. It's been a week and I still haven't heard anything. I have been a customer of wisper for years. I feel like in the beginning the service was beyond exceptional. As of late not only is my internet quality extremely poor but the customer service (or lack of customer service) has become an issue. I do not expect that they can create internet service at high speeds but I do expect follow up to conversations when they stayed that's what's going to happen.