White Stores - The Outdoor Living Store Reviews

We found the staff very helpful and friendly in helping us to choose the right dining set. It was easy to put together and great quality. We and everyone who has sat on the chairs have remarked how comfortable they are. The cover is very good quality too.

In today’s consumer culture, garden furniture is often marketed as an essential element of outdoor living — a must-have to transform patios into havens and gardens into stylish “outdoor rooms.” But the truth is, garden furniture remains a luxury, not a necessity. And when the after-sales experience falls short, it only serves as a harsh reminder that such purchases are often more about indulgence than utility. Like many, I invested in garden furniture hoping to enhance my outdoor space — to enjoy summer evenings with friends, to relax under the sun with a book. It was a thoughtful purchase, not taken lightly. But what should have been a rewarding experience quickly soured. The after-sales service I received was disappointing at best. On one of the chairs in our set, the 4 plastic generic corner feet that you find on most items of outdoor furniture were missing. As the chair was made of rattan weave material it couldn’t be placed directly on the ground as it would not only be at a different height but would also damage the product. Issues with the product were met with unresponsiveness, delays, and a lack of accountability. The company, quick to take payment and promise quality, was far less eager to stand by its product once the sale was made. This experience not only diminished the joy of the purchase, but also highlighted something important: garden furniture is not essential. Unlike a refrigerator or a mattress — things we truly rely on — garden sets are enhancements. When such luxury items are paired with poor service, they lose their value entirely. Luxury should come with reliability. When it doesn’t, what you’re left with is an overpriced, under-supported reminder that sometimes, the promise of lifestyle is just that — a promise, not a guarantee.

Amazing service, very helpful staff! Incredible products too

As advised on my order I was telephoned 1/2 hour before the delivery time. The installers were very professional, friendly and answered my questions. The assembled the Pergola in exactly where I wanted it and I am delighted with how it looks.

Easy to navigate the website and place order. Very quick turnaround time from order to delivery. Very impressed with the service and quality of the product ordered.

Jenny didn’t a superb job in solving my problem with a faulty chair Graham Wardle

Great customer service throughout. Staff in the Milton Keynes store had instant knowledge of what items in what ranges they had in store when I rang to check, and explained that whilst they didn't have the exact item in one range, they had a different sized one that was identical in every other way so would be a good representation. When I went to the store they remembered the phone call and pointed me straight to the items I was interested in, and said I was welcome to test them out. They took my order in store and explained the delivery process clearly. The first delivery date I was offered wasn't convenient and it was simple to rearrange an alternative by text message. Live tracking info was sent through along with a specific delivery window on the morning of delivery. One of delivery boxes wouldn't fit through the garage door into the garden so the delivery guys unboxed it and carried the pieces through for me. The furniture itself is high quality and feels like really good value for the price. I would definitely recommend White Stores.

Damaged my wall after vehicle delivered the item. Drove off 5 weeks later still waiting fot the delivery company to repair it.

Product far too small for 5 piece chair set so very disappointed as I queried what to purchase on the online chat.

A prompt response to my email with a solution made your service excellent. Jenny has been most helpful in dealing with the issue. Thank you.

Easy to order, reliable and efficient service all round.

Both Ryan and Victoria provided excellent service in sorting out a problem we had. Quick to respond and very professional. Thank you

Good cover for our outdoor furniture, fast delivery very happy!

Very good service delivered on time,and stands upto wind keeps parasol upright.

We received the product as described and on the day agreeded

Great Customer service thanks

Good website to use, easy to find the right products. Just as importantly, customer service was good when i needed to do a return. Straightforward process and refund issued promptly.

Excellent service from White Stores with good communication throughout. Excellent product too that we are delighted with . Outdoor seating set with coffee table, all carefully wrapped and pallet delivered.

Excellent well thought out products and great customer support. Prompt delivery.