quick easy online
quick easy online

9 months ago
Your company were very efficient dealing with our problems, Natalie and Ryan realised what had occurred and very speedyle resolved the matter without any argument. We can highly recommend your comp... See more
9 months ago
From ordering to delivery we were kept informed of progress. The product is substantial, easy to use and perfect for our needs. The construction took a little while and we felt that the instructions... See more
9 months ago
Contacted white stores having bought a bistro set, we liked it so much we decided to buy some footstools to go with, Ryan at White Stores responded and quickly found some suitable items, which were qu... See more
quick easy online
Love the product and service. Very quick and easy it was to order, receive items and then discus/sort any issues. Whitestone’s pleasure doing business
Jenny was fantastic in resolving our issue with a faulty part . Can’t recommend the company highly enough.
There was an issue with my product but I contacted customer services and the representative was brilliant. They send a replacement really fast. I recommend this store
Excellent service with no hard sell or being pounched on when entering the store but you knew the staff were there to assist. I have also purchased from this Company online for clients for work and again service and products excellent which is why we chose to attend and view the items for.our own purchase
Derek was helpful and efficient. He made the transaction very easy and clear about the delivery process
Really pleased with the entire purchase. Great delivery guys and all on time. Pleased with our parasol.
Great umbrella! Fab price! Value for money. It is quite tall, but provides adequate shade. We have it in grey which looks stunning in the garden.
Excellent products, good quality and as described. Fantastic delivery and service
I’ve visited the Essex and Cambridge stores and always found staff helpful. I was trying to order a pergola on line and had problems with the special offer code so called and spoke to a very helpful lady who processed the order. I’ve now had a text to book the installation and so far so good 😊
Best customer care ever, my small problem was sorted efficiently, friendly & professional, Jenny on the phone was 1st class So pleased with my stunning table & chairs set with fire pit inset for my garden, superb quality
Excellent service when we visited Cambridge – particularly Peter and his female colleagues at the front desk. We then ordered online and took delivery of a garden table and chairs only to find that the screws needed were not included. We then had an APPALLING encounter with customer services who ended up advising us to go to Screwfix to buy our own screws, and then telling us that we were not within our rights to cancel our purchase altogether. This is totally unacceptable and not legal. We figured Peter in Cambridge would see sense and he of course did the right thing and sent us the screws that day by mail. So thank you Peter, but shame on you White Stores!
Good price, good product, found the website ordering a bit clunky and had to go back and forth a few times, lost the basket once also.
Very good product s and fast delivery
I ordered some bbq items at a great price, from Whitestores which I arranged to collect from Cambridge. The initial customer service lady, Natalia was very knowledgeable and professional, I collected the items from Cambridge and was met by Callum, once again professional. All in all, it was a quick and very easy experience.
I purchased some bbq items from Whitestores, and the customer service agent I spoke to Natalia, and Callum the person spoke to when I collected where brilliant, they where extremely knowledgeable and very professional, the items where great well packaged, at very good price. Thankyou very much.
Very easy ordering system Delivered on time Product seems really good value and quality , but at time of writing only one lot of heavy rain and wind
Good value plus was looking for white internal vars of umbrella
Excellent choice of products to view at the Wickford showroom. Helpful advice and excellent tailored delivery service. Products seem very high quality and pleased so far.
On time, as described. Perfect
Based on analysis of 47 reviews rated 1-2 stars for White Stores - The Outdoor Living Store
“Never ever again will I use these liar's”
“After the horrible customer service they gave me I couldn't be bothered returning so it's gone in the skip”
“I returned an item but had to chase repeatedly to find out why I hadn’t been refunded”
“Not happy No complete order delivery was a nightmare No one responded to missing order just got notification on way...”
“First delivery was damaged”
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White Stores is an online retailer specializing in garden furniture and outdoor accessories. The company offers a wide range of products, including rattan, aluminum, fabric, and rope garden furniture, as well as metal pergolas and parasols. Their extensive collection is designed to enhance outdoor living spaces, catering to customers looking to create comfortable and stylish gardens. Targeting homeowners and outdoor enthusiasts, White Stores provides various buying options, including buy now, pay later services, to make purchasing accessible. With a focus on quality and customer satisfaction, the company emphasizes careful picking, packing, and delivery of their products. Additionally, they operate multiple showrooms for customers who prefer an in-person shopping experience.
White Stores receives high praise for its exceptional customer service and efficient delivery, with many reviewers highlighting the helpfulness of staff like Jade, Natalie, and Ryan. Customers appreciate the clear communication throughout the ordering process and the quality of the products, often noting that their furniture meets their needs perfectly. However, there are some concerns regarding delivery issues, with a few customers reporting damaged items and delays. Instances of poor quality control and unresponsive customer service have also been mentioned, indicating room for improvement. Despite these criticisms, the majority of consumers express satisfaction with their purchases and recommend the store for its great service and product quality. Overall, White Stores is viewed positively, with a strong emphasis on customer care.
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