White Stores - The Outdoor Living Store Reviews

Love the product and service. Very quick and easy it was to order, receive items and then discus/sort any issues. Whitestone’s pleasure doing business

Jenny was fantastic in resolving our issue with a faulty part . Can’t recommend the company highly enough.

There was an issue with my product but I contacted customer services and the representative was brilliant. They send a replacement really fast. I recommend this store

Excellent service with no hard sell or being pounched on when entering the store but you knew the staff were there to assist. I have also purchased from this Company online for clients for work and again service and products excellent which is why we chose to attend and view the items for.our own purchase

Derek was helpful and efficient. He made the transaction very easy and clear about the delivery process

Really pleased with the entire purchase. Great delivery guys and all on time. Pleased with our parasol.

Great umbrella! Fab price! Value for money. It is quite tall, but provides adequate shade. We have it in grey which looks stunning in the garden.

Excellent products, good quality and as described. Fantastic delivery and service

I’ve visited the Essex and Cambridge stores and always found staff helpful. I was trying to order a pergola on line and had problems with the special offer code so called and spoke to a very helpful lady who processed the order. I’ve now had a text to book the installation and so far so good 😊

Best customer care ever, my small problem was sorted efficiently, friendly & professional, Jenny on the phone was 1st class So pleased with my stunning table & chairs set with fire pit inset for my garden, superb quality

Excellent service when we visited Cambridge – particularly Peter and his female colleagues at the front desk. We then ordered online and took delivery of a garden table and chairs only to find that the screws needed were not included. We then had an APPALLING encounter with customer services who ended up advising us to go to Screwfix to buy our own screws, and then telling us that we were not within our rights to cancel our purchase altogether. This is totally unacceptable and not legal. We figured Peter in Cambridge would see sense and he of course did the right thing and sent us the screws that day by mail. So thank you Peter, but shame on you White Stores!

Good price, good product, found the website ordering a bit clunky and had to go back and forth a few times, lost the basket once also.

Very good product s and fast delivery

I ordered some bbq items at a great price, from Whitestores which I arranged to collect from Cambridge. The initial customer service lady, Natalia was very knowledgeable and professional, I collected the items from Cambridge and was met by Callum, once again professional. All in all, it was a quick and very easy experience.

I purchased some bbq items from Whitestores, and the customer service agent I spoke to Natalia, and Callum the person spoke to when I collected where brilliant, they where extremely knowledgeable and very professional, the items where great well packaged, at very good price. Thankyou very much.

Very easy ordering system Delivered on time Product seems really good value and quality , but at time of writing only one lot of heavy rain and wind

Good value plus was looking for white internal vars of umbrella

Excellent choice of products to view at the Wickford showroom. Helpful advice and excellent tailored delivery service. Products seem very high quality and pleased so far.

On time, as described. Perfect