Pergola 6x3m
Great website, simple to put your requirements together and order your bespoke outdoor area that you will be delighted with

9 months ago
Your company were very efficient dealing with our problems, Natalie and Ryan realised what had occurred and very speedyle resolved the matter without any argument. We can highly recommend your comp... See more
9 months ago
From ordering to delivery we were kept informed of progress. The product is substantial, easy to use and perfect for our needs. The construction took a little while and we felt that the instructions... See more
9 months ago
Contacted white stores having bought a bistro set, we liked it so much we decided to buy some footstools to go with, Ryan at White Stores responded and quickly found some suitable items, which were qu... See more
Great website, simple to put your requirements together and order your bespoke outdoor area that you will be delighted with
Reliable and professional service. Items are of high quality and will continue to shop at White Stores for all our garden needs.
Excellent service. Goods as described. Will use White Stores again
Great product.
Delivery was disappointing. Told to expect it on the Friday so took the day off only for it not to arrive and was then emailed it was coming Monday. On the Saturday morning I was told it was them arriving Saturday only for several bits to arrive but not the umbrella. When I asked where it was they then said it would be delivered on the Monday which it was but that meant me sitting in awaiting delivery over three days. Not good enough!!
Very very poor service Pergola was promised beginning of July and finally got a delivery date for next week? No thanjs
Lovely product, good quality, good value.
Ordered a parasol and base, both great quality and value for money. One component arrived damaged but a replacement was quickly sent out with no fuss.
Beautiful furniture. No fixtures for storage box so we had to buy our own from amazon. No instructions either.
Good quality parasol cover. Replacement for 1st cover which had worn out. Improved quality. Straight forward ordering process and delivery on time. Good value for price.
Easy in to order on line, great quality for the price, easy to assemble and very happy with my new outdoor seating area.
prompt friendly service from delivery guys completed the additional install speedily and removed all rubbish
Communication was brilliant and was given a date for delivery but wasn't suitable, so swapped and was then kept informed. the gentlemen delivered where I wanted it and was polite
A great product. Took some time to install but I did choose the hottest day of the year. Our garden has now become a useable space, protected against the harsh sun or rain showers. The kiddies love it and so do we.
Very good company, quality of parasol was lovely, easy to assemble, delivered very quickly.
The fitters was clean fast cheerful and tidy ,and the pargoda looks great
Excellent’
The goods were delivered as expected and the crew was very helpful and pleasant. They delivered the stuff to where we wanted which was great as some delivery companies leave them on kerbside. Very happy with everything from ordering to the delivery. Thank you for a great service.
Promptly fast delivery. Only wish I'd read reviews on a previous company as I was scammed along with hundreds of other people. Don't know how these people can live with themselves. I purchased the sienna and it is pure quality. O ly wish I'd ordered a week later as white stores were offering a free parasol and base. Unfortunately I'm not that lucky however really pleased with my purchase
The pergola arrived as planned. The instructions were excellent. It took 2 men around 4 hours to put up although spread over two Saturdays to ensure it was level, I’ve installed some curtains and it’s the perfect place to relax, rain or shine
Based on analysis of 47 reviews rated 1-2 stars for White Stores - The Outdoor Living Store
“Never ever again will I use these liar's”
“After the horrible customer service they gave me I couldn't be bothered returning so it's gone in the skip”
“I returned an item but had to chase repeatedly to find out why I hadn’t been refunded”
“Not happy No complete order delivery was a nightmare No one responded to missing order just got notification on way...”
“First delivery was damaged”
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White Stores is an online retailer specializing in garden furniture and outdoor accessories. The company offers a wide range of products, including rattan, aluminum, fabric, and rope garden furniture, as well as metal pergolas and parasols. Their extensive collection is designed to enhance outdoor living spaces, catering to customers looking to create comfortable and stylish gardens. Targeting homeowners and outdoor enthusiasts, White Stores provides various buying options, including buy now, pay later services, to make purchasing accessible. With a focus on quality and customer satisfaction, the company emphasizes careful picking, packing, and delivery of their products. Additionally, they operate multiple showrooms for customers who prefer an in-person shopping experience.
White Stores receives high praise for its exceptional customer service and efficient delivery, with many reviewers highlighting the helpfulness of staff like Jade, Natalie, and Ryan. Customers appreciate the clear communication throughout the ordering process and the quality of the products, often noting that their furniture meets their needs perfectly. However, there are some concerns regarding delivery issues, with a few customers reporting damaged items and delays. Instances of poor quality control and unresponsive customer service have also been mentioned, indicating room for improvement. Despite these criticisms, the majority of consumers express satisfaction with their purchases and recommend the store for its great service and product quality. Overall, White Stores is viewed positively, with a strong emphasis on customer care.
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