Wessex Water Reviews

My query was dealt with quickly by a member of the team by telephone. I did not have to wait in a queue.

Waited 3 months for a water meter to be fitted. Could have done with warning of arrival of engineer, but engineer Mark Boardman was very efficient in the installation and quick to answer any questions about the meter. very pleased!

I had reason to contact Wessex Water this evening as our toilet was blocked. As it was the weekend I rang the emergency number, the person I spoke to dealt with my issue promptly and was very polite, explaining what would happen next. I then heard from David Mitchell to say that he would be with us within an hour approximately. He was very thorough and conscientious within his work , respecting my property and also my neighbours. When he had completed the job he came and explained what the issue was .

I wrote to Wessex Water regarding an issue with the drain cover in the back garden. They responded to say they would be here in the next 7 days, and arrived within a few days. Thank you for your advice. Great service

Easy to use chat service with the ability to complete my enquiry. Ability to save transcript for future reference, prompt helpful customer service agent (Jess)

This is concerning a work down by Mr. K Salmon and J Chivers reference 65822260. Both been very professional, good time keeping. Kept to schedule They did an excellent job very professional, no cut corner . Explain everything in good timely matter. No mess. Kept the place tidy

Prompt reply via online chat giving me all the information I needed about location of external stopcock.

I phoned customer service and my call was handled by the excellent Lisa. She was able to answer a list of questions and come up with solutions for each concern. I have found Wessex Water team to be outstanding. We are grateful.

The lady on the phone was very helpful and friendly and hopefully we got everything sorted thank you

Brilliant service from Wessex Water! I had an issue and called their customer service team who were incredibly helpful and friendly. A huge shout out to Ollie P, the engineer who came out, he was fantastic. Professional, friendly, prompt, he explained what was going on and had it all sorted in no time

Good communication

Super easy and helpful online chat

I want to give a huge shoutout to Alfie Moss at Wessex Water for delivering some of the best customer service I've experienced in years. He handled an incredibly technical issue with patience, expertise, and genuine care. The quality of his service was outstanding, and he made sure I understood every step of the process. Not only was he helpful, but he was also honest, funny, and genuinely apologetic about the past issues. If I could give six stars, I would! Thank you, Alfie, for your exceptional service!

Online chat very good. Reported leak, given ref number and link to see progress.

Investigated a smell complaint: Katie Harvey and Rudy Parsons from Wessex Water did a great and thorough job. Katie was helpful and knowledgable and very processional as was Rudy. Issue sorted with no problems.

I rang up a few days earlier than this and was told after different options.. By a rather abrupt female telling me I would l would have a 9min wait.. Really.. So I told her I would not be waiting in that queue.. Hence called again.. At a later date.. And got thru to a much polite person.. And very helpful.. Dealt with my concerns quickly.. So was great.. Only issue I now have was promised an email to verify the payment I made and with new info... This was started on 23rd still waiting.. Was told first off within 2 days.. Hopefully.. when.. It comes.. It will be right..

Very responsive and helpful

.reported last saturday fixed wednesday well done

friendly and helpful guy -

Great customer service - exactly what was required! Thank you!