Wessex Water receives high praise from customers for its outstanding service and helpful staff. Reviewers frequently highlight the efficiency and professionalism of the team, noting quick response times and effective problem resolution, especially during emergencies. Many express satisfaction with the friendly demeanor of the staff, who are described as knowledgeable and attentive, ensuring that customers feel informed throughout the process. However, some complaints arise regarding billing issues, with a few customers expressing frustration over unexpected charges. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many considering Wessex Water the best in their experience. Overall, Wessex Water is recognized for its excellent customer service and commitment to resolving issues promptly.
8 months ago
I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morn... See more
8 months ago
The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job ver... See more
I have been in contact a lot recently due to ongoing issues, the customer service advisors are excellent and always polite, however the overall water service and charges are appalling.
Great customer service
I contacted Wessex Water today and got through to Jess, she was polite and really helpful. She resolved my issue quickly and I really appreciated that. We concluded our call in a professional manner.
Relining of sewer by Greg, Shaun & Ben. Unintrusive work and we were kept informed about what was happening. They were careful on our property and cleaned up well afterwards. Job ref TREN006597
Excellent service. Quick work and very polite
I can't believe I'm saying this! I wrote an email to Wessex Water re sewage pipe issues we have here at home and....they were here within the hour! Now that's what I call service! A charming young man came and sorted the situation. Absolutely 5*****
I'm being charged £111.27 pm for my water! Ridiculous amount for someone on benefits with a disability to pay!
The lady who answered the phone was extremely helpful. Thank you
If I could give no stars I would, just had our lastest water bill , price increase of 30 percent on our water bill were told on the phone yesterday only going up by 20 percent ,this company is not interested in customers at all just profit to them, if you pay by direct debit they can take what they like each month without telling you absolutely disgusting,also we got our bill today the 8th of July, says pay by the 7th of July 😂 idiots,
Investigation work was thorough and they found the issue Requires repair work which we were told would be done within 28 days but we have been given a later date than that 😔
Very helpful and considerate staff.
Awful serious overcharging they need to look at my meter and check for leaks....thats their problem...there job not mine so i suggest they change or contact about bill....money wont be paid untill they sort it out
Excellent customer service and friendly staff from the customer service team to the engineers that attend the job and they always do and amazing job and clean everything up as well so I highly recommend Wessex Water to all my friends and family
Knowledgeable Friendly Good customer service
Helpful and understanding and hopefully on the way to my issue being resolved.
Great service from the team today - Kieran, Ben, Max & Ryan. Had our sewer pipes re-lined. Big success, thank you
a good service and very helpful indeed
The consultant and patient and helpful
Gave me the information I needed, explained it well, understood straight away.
I was very pleased with my call they are going to fix my stop tap within 5 days
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Wessex Water is a utility company that supplies water services to over 2.9 million customers across the South West of England. The company is committed to environmental sustainability and actively engages with the local community to ensure responsible water management and conservation. Wessex Water provides essential services including water supply, billing options, and support for customers facing financial difficulties. In addition to standard water supply services, Wessex Water offers resources for customers such as guidance on preparing for winter weather, reporting issues, and accessing information about local work and incidents. The company also monitors storm overflow discharges and provides real-time data to help residents stay informed about water quality and environmental conditions.
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