Wessex Water receives high praise from customers for its outstanding service and helpful staff. Reviewers frequently highlight the efficiency and professionalism of the team, noting quick response times and effective problem resolution, especially during emergencies. Many express satisfaction with the friendly demeanor of the staff, who are described as knowledgeable and attentive, ensuring that customers feel informed throughout the process. However, some complaints arise regarding billing issues, with a few customers expressing frustration over unexpected charges. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many considering Wessex Water the best in their experience. Overall, Wessex Water is recognized for its excellent customer service and commitment to resolving issues promptly.
8 months ago
I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morn... See more
8 months ago
The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job ver... See more
We had a blockage in the drainage, toilets were not flushing well. Reported and the very next day Wessex water showed up. Good communication through out all the work. Optical fiber check to locate the blockage, high pressure to clear the blockage, then water flush to clean the pipes. All in all very happy with the service, the engineer was polite at all times. Would recommend this company to all.
My usage increased by 20% but my direct debit increased by 95% & I was told to get on with the new payment or make a one off payment to reduce it, that was all they could offer for support when I asked for help. They made £98m profit in 6 months…
Thanks to David Mitchell for coming out to see us last night. A short time between placing the call to David unblocking the drains. He updated us fully with what had happened and what would happen next all with a smile. In a time when Customer Service can be lacking it was so good to see a company still offering a great service with great employees. Thanks again
Wessex water chat line so was easy to use
Really great service and thanks to Lloyd from the Bridgwater area.
Issue not resolved and still awaiting a further response to receiving the credit that is due to me on my account.
Awful, massive monthly increase by Wessex water which is totally unjustified
When I eventually found the live chat, Mike was very professional and gave me a clear, concise and swift answer. Thank you.
Contacted WW about not sorting out a water leak outside our house in. the road and they have arranged a repair for tomorrow
Help from Jordan online chat re request from priority services
Easy to report, good communication and quick to come and fix problem.
Kind, understanding and helpful staff
Talking to a real person and them giving you reassurance about what is happening
Very happy and easily to talk to.
The individual on chat was super helpful and empathetic. Well done Mike.
Harry called this morning giving me 39 mins notice of arrival. Polite and professional, Harry inspected the drainage bit at the bottom of my garden. He cleared any issues at the bend. The survey camera showed I have a covered inspection pit in the middle of my garden. This was marked and a follow up call is expected to expose this in the near future. Impressive service. Thank you.
Excellent service thank you.
very clear explanation . polite and genuine individual
James from Wessex water came round and cleared a blocked drain for us, nice guy easy to talk to. Overall good service from them all today. Can now pull the flush without worrying about filling up the bath with the neighbours s#*t
Situation not resolved
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Wessex Water is a utility company that supplies water services to over 2.9 million customers across the South West of England. The company is committed to environmental sustainability and actively engages with the local community to ensure responsible water management and conservation. Wessex Water provides essential services including water supply, billing options, and support for customers facing financial difficulties. In addition to standard water supply services, Wessex Water offers resources for customers such as guidance on preparing for winter weather, reporting issues, and accessing information about local work and incidents. The company also monitors storm overflow discharges and provides real-time data to help residents stay informed about water quality and environmental conditions.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.