Wessex Water Reviews

Great response

I had a query regarding a build over agreement, which I needed information for in relation to a house sale. The representative (will) I spoke to could not have been more supportive and resolved my query really quickly. Very impressed.

I spoke with three people from Wessex Water, each very helpful, which resulted in my query being clearly answered.

⭐️⭐️⭐️⭐️⭐️ 5/5 – Outstanding Service from Dominic Scull Dominic Scull from Wessex Water recently came out to unblock a drain at my property, and I was thoroughly impressed with his professionalism and dedication. What initially seemed like a simple issue turned out to be a major blockage at the front of the sewage line, which had backed up through the entire estate—our property being at the very end of the line. The whole situation took around 7 hours to fully resolve, but Dominic remained patient, polite, and focused throughout. He kept me informed every step of the way, clearly explained the problem, and didn’t leave until everything was working as it should. It wasn’t an easy job, but thanks to Dominic’s persistence and expertise, the issue was completely sorted. Excellent service—highly recommended!

Rudy explained the issue very clearly and resolved it very efficiently. He was pleasant and helpful and had a great manner. Thank you

Unable to answer my quest

once I found the live chat I got into a convo very quickly and despite paying a bill for my deceased mother somewhat late WW were very helpful

I needed to chat to Wessex Water due to a missing manhole cover on our property. I found the experience fast and helpful with a knowledgeable person on the other end. The best online chat I've experienced ever.

William at Wessex Water was super helpful and accommodating. Thank you for your patience on the phone and solving my issue quickly Great customer Service!

Have had a leak in our toilet for a while and being on water meter we were concerned. I did an online chat with Jordan and he was very helpful. Gave me a link to fill in once the repair was done and explained that they would review and if we had used more water would allow for it.

Reported leak. Due back by 8 July from will see

Very quick and helpful. My problem was dealt with straight away and all sorted out. Great customer service.

He talk nicely and solve my queries

The person I spoke to was very helpful in explaining what has changed on my bill and also the help available in managing it

Problem dealt with, within hours of reporting. Rudy Parsons was speedy, efficient & polite. Job done well!

What is my water bill going to be this month can you please send me a text message with your answer thank you

The help, support and patience received from Kelly, whilst talking through my queries around Water Sure Application, was amazing. Thank you.

The response time was so quick, with clear answers to my questions. Very professional service.

Various residents in Middlestoke, Limpley Stoke, suffered a major water pressure loss on a Saturday which was reported that day. The very next day (a Sunday!!) a team arrived, located a leak, dug the road, repaired the pipe and refillled the hole. The area was completely resurfaced on the Monday. What amazing service Wessex Water offered us. Huge thanks go to them.

My query was dealt with smoothly and quickly by chat.