Wessex Water Reviews

Did online chat, advisor was brilliant. Could not fault him.

Called today to speak about my bill, spoke to a lovely gentleman called Darren. Friendly, polite, cheerful and extremely helpful - the type of person to go above and beyond for a customer. Fabulous customer service skills and very personable. Thank you Darren.

Very quick response to my query vis online chat and documents received within minutes to 5 email. Other utility companies do no have the online chat facility and you have to wait 10 days for reply to an email or hang on the phone for hours at a time.

This month took direct debit 82 pound instead of 45

Called at 9pm to say overflow of sewage from mains and incredibly fast and efficient response - all dealt with bt 11 pm, with next morning visit to disinfect gravel drive, removed aggregate and replace with new by lunch time. Great service by courteous and helpful guys

I was on the chat line and received excellent help from the advisor on line

They unblock my drain after my phone call. Quick , professional. Thank you a lot

Well I araised a complaint on Tuesday advise a manger would call me the next day however Friday I contacted them to be advised they could see a manger would be calling me but hadn’t had time so no call made and now advised it would not be possible till next week so it will be 6 days if they bother to call me on Monday not great customer service don’t feel like a valid customer but the mangers are not to bothered by it

Quickly available and helpful

Ollie dealt with my issue very qucikly and was very helpful thanks for the service 5*

Very helpful woman Louise Set Up a payment plan Nice manors About her.

Extautionate increases

Helped me with my query efficently and got it sorted with no hassle.

The engineer was a nice polite person, very thorough in his investigations and helpful in resolving our issue. Very happy with the service we received 😀

I texted a message regarding our issue with street stop c--k valve leaking. (Trustpilot did not allow me to use the proper name for this valve, judging it inappropriate language) Prompt phone reply and job raised all within about 30 minutes.

It can be a little torturous finding a way through the website to an actual human, but once you do the actual humans are always very friendly and efficient

A problem with a drain overflowing was reported on line at around 21.30 hrs. I had a call back within an hour saying that the matter would be dealt with ASAP. Technician arrived around 08.15 the next morning and dealt with the problem quickly and efficiently.

I contacted Wessex Water regarding a blocked drain. Liam was extremely helpful in assisting me and logging the problem and it was solved within a few hours. Brilliant service, as always.

I only made the request during Tuesday morning and the stuff was gone by late afternoon. Excellent.

Wessex water were brilliant, they informed me every step of the way, telephoned me prior to arrival, were courteous, considerate and very knowledgeable and helpful. The whole process from start to finish was effective and efficient and blockage was cleared.