Wessex Water receives high praise from customers for its outstanding service and helpful staff. Reviewers frequently highlight the efficiency and professionalism of the team, noting quick response times and effective problem resolution, especially during emergencies. Many express satisfaction with the friendly demeanor of the staff, who are described as knowledgeable and attentive, ensuring that customers feel informed throughout the process. However, some complaints arise regarding billing issues, with a few customers expressing frustration over unexpected charges. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many considering Wessex Water the best in their experience. Overall, Wessex Water is recognized for its excellent customer service and commitment to resolving issues promptly.
8 months ago
I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morn... See more
8 months ago
The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job ver... See more
I only needed to change my email address, but that was not possible, apparently. I will have to have my account terminated and register for a new one. This is even though I have been at my current address for 38 years without any bother no problems.
Trying to get monthly payment reduced but Wessex Water are very hard to help me with this
Louise was very helpful and professional in her dealings with me via the chat line today. A pleasure to chat with
I used the chat, I got a very positive response from Jenna-Grace. Hopefully the issue raised is now going to be resolved quickly
You would be there if I needed you
My request for help was dealt with professionally, politely, and care. I was very impressed and grateful.
They need better communication.
Used CHAT to get an explanation of one or two bill and DD issues. Had a fast response and had the queries sorted out in a few minutes. Agent obviously knew what she was doing , was helpful. Thanks.
Ollie dealt with my query promptly and to my total satisfaction
They have sorted the problem ,,but I still have no manhole cover,,I was told it would be here today and I still have poo all over the garden,,,have I to clean it up ????
I got good servics to the staff.
The gentleman who came was Jay Mears. He was so helpful, knowledgeable and considerate to our problem. Repaired and cleaned our property. Also the lady who I phone was extremely helpful. The job was dealt with that day which was such a relief as it was backing up into my neighbours garden. Many thanks for their service. 5 stars
our sewer was blocked, the Wessex water came out late afternoon and discovered that it was a problem wth the communial outlet pipe to the main sewer. the gentleman who did the work was extremely polite to every household involved and did an excellent job.
Online chat dealt quickly with my questions.
Thanks to Sam for his help!
I received excellent support via the chat function as well as a telephone call. Both people I had a conversation with were helpful, supportive, polite, and efficient. I couldn't have asked for better customer service. Thank you.
Used online chat to report a water leak. Very easy to sort and spoke with a very helpful and friendly member of staff
Spoke to Liam via Chat function. He was very helpful, explained the process involved in moving a water meter. Couldn't ask for more.
A surge in water pressure caused by equipment failure at Wessex Water, caused a pipe to burst at my home and other homes in my area. They have fixed the faulty equipment at their end, but have failed to contact those effected to offer customer support or compensation. I consider this to be extremely poor customer service.
The whole process worked very well from fault reporting, to attendance timescales being short, and effective problem resolution. Can't expect any more than that.
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Wessex Water is a utility company that supplies water services to over 2.9 million customers across the South West of England. The company is committed to environmental sustainability and actively engages with the local community to ensure responsible water management and conservation. Wessex Water provides essential services including water supply, billing options, and support for customers facing financial difficulties. In addition to standard water supply services, Wessex Water offers resources for customers such as guidance on preparing for winter weather, reporting issues, and accessing information about local work and incidents. The company also monitors storm overflow discharges and provides real-time data to help residents stay informed about water quality and environmental conditions.
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