Wessex Water Reviews

Fast response and everyone I’ve had contact with at WW has been polite, friendly and helpful

I felt that I was given a time and date that was unsuitable to me but I wasn’t offered an alternative it was take it or leave it, really poor

We called Wessex water explaining we had a blockage in the sewer. The engineer came, found the blockage and sorted it very quickly. Well done.

Excellent Service. I was very pleased. Very fast and sorted the problem straight away.

I was worried that a telephone message about low water pressure etc could be a scam as was asked to press '1' to acknowlege the information, but was reassured by Georgie that it was genuine!

It is a long time ago that I phoned a utility company who made the call so easy. The phone rang, it was immediately answered by a very helpful agent and the issue was resolved quickly. Other utilities should take a leaf out of their book.

Efficient and quick service, all sorted and replaced on the same day!

Friendly efficient and useful communication and instructions.

Very helpful easy to relate to lady A was her initial. Sense of humour. Polite

Try to find local public sewer pipe layout in front of property. Very helpful in resolving the issue through chat.

Great customer service. Went well out of their way to answer and resolve my query

The lovely lady I spoke to was so helpful! She offered to get me a phonecall but as I wasn't in the right head space she helped me via the chat! Nothing was too much & I'm so thankful for all the help! 😊

Prompt response

They deserve pay rise

Easy to contact, dealt with my query quickly and efficiently

Thought I had problems with our outdoor stopcock. A very nice man was able to assure me it was in fact working perfectly well. He was very polite and knowledgeable. Thank you

I have just had dealings with an extremely helpful, polite and empathetic operator called Callum. My call was in reference to my bill, he was extremely patient in explaining where I was going wrong and very efficiently helped me to rectify this. I have never experienced so much pleasure in paying my bills!! Thank you Callum you are doing a great job! Wessex water should be proud to have you!!!

Professional, kind , supportive Thank you .

Dave and Katie, who is doing her apprenticeship, did an amazing job clearing the drains. Were very polite and helpful

mike was good and explained what i needed to do