Wessex Water Reviews

easy to do by chat

Liam was very helpful and whilst he couldn't help he know the correct department for me to contact. Very quick and concise.

Good response to my initial call, kept informed of the visit - and helpful and courteous agent (Danny C) when at my property. All completed successfully.

I did the live chat online, the person was really helpful. 😀

Very helpful representative helped me with my query and sent someone out. We didn’t get notification that anyone had come, but the issue is now improved so they must have sent someone to check

Very professional and dealt immediately with the problem raised.

Still waiting for items, have not received anything I ordered so rather unimpressed sadly.

Excellent work sorted the problem straight away

Got in contact with Wessex Water regarding a blocked drain on our property. The people on the phone were excellent, reassuring, informative and polite. The engineer Cameron is a true credit to the company. He was professional, courteous and nothing was too much trouble. He had our issue rectified quickly and kept us informed with our next steps regarding what Wessex Water are going to do to stop the issue reoccurring.

The two Wessex water crew – Toby Harper and Jacob Chiners were most pleasant and helpful and did a good job to repair my manhole, replace the manhole cover and re-Tarmac. Thank you.

Fantastic service from start to finish. Great customer service on the phone and a big thanks to Danny Chapman for being a hero and unblocking the foul line down the side of my property.. Couldn’t have been a happier chap.. Many thanks Matt

Dave Mitchell was very friendly and helpful, gave great information and very thorough in survey. Thank you David

All good, fixed the issue on same day

Good on-line chat and follow up to mystery water problem.

Great service, very helpful

My bill went up 9 fold for no apparent reason. I spoke with Jeanie in customer service and explained my concerns. Jeanie listened and was very understanding, she explained what my options were and what she could do, then took my case to the wholesaler and resolved the issue. My account is now back to normal thanks to Jeanies fantastic efforts. If you have a problem talk to someone at Wessex, they really do try to help.

Wessex Water stupid workers found nothing better than leaving a sign in the middle of the access to my driveway. Don't they have brain and understand that people need to go back and forth from their home? The total disrespect from Wessex Water for people's property is absolutely shocking.

Great service, quick respond.

Rob Pearson and Tom Scanlon 6568811 attended my home re a blocked communal sewage pipe that flooded my garden. The gents were polite and very thorough and reinstated my garden to very high standard. A great advert for Wessex Water

Excellent communication