Wessex Water receives high praise from customers for its outstanding service and helpful staff. Reviewers frequently highlight the efficiency and professionalism of the team, noting quick response times and effective problem resolution, especially during emergencies. Many express satisfaction with the friendly demeanor of the staff, who are described as knowledgeable and attentive, ensuring that customers feel informed throughout the process. However, some complaints arise regarding billing issues, with a few customers expressing frustration over unexpected charges. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many considering Wessex Water the best in their experience. Overall, Wessex Water is recognized for its excellent customer service and commitment to resolving issues promptly.
8 months ago
I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morn... See more
8 months ago
The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job ver... See more
Took ages to work my way through the Web pages to find a way of contacting the company. The answers helped but we're generic rather than personal to my situation
We are moving house and although the two properties involved will exchange on the same day, we will be living in rented whilst works are being carried out. I have been unable to physically read the meters to either property but this has been resolved by Wessex Water very easily and without further stress that we can certainly do without
Made a compliant about an issue initially raised 9 months ago. I’ve had no response despite continually re-raising the issue. Raised it again and the case was closed without any communication from Wessex Water.
I spoke with Amy over the Chat and she was very pleasant and supported with what was needed
Excellent service! Engineer attended on the day (a Saturday) I reported a blocked drain. Engineer (R.L.) was professional, personable, efficient and instilled confidence - so helpful in a stressful situation. Very impressed. Thank you Wessex Water, and the engineer (R.L.).
Within an hour of reporting a blocked drain they were here sorting it out.
Brilliant! From my call being answered after a single ring by a lovely real person (thanks Lisa!) to the nice man who arrived just a few hours later to sort our issue...outstanding service. I can see why I you have a great TrustPilot score!
Answering always quickly Very good company
Genuinely shocked to say that the service was excellent. Usually dread calling services like this, but they answered the phone immediately, got the job booked at the guy who came round was great. Thank you for not making life harder!
Prompt service and quick resolution of the problem
Very easy to deal with. Friendly and professional.
Very helpful and quick response
Quick and polite, good to be able to discuss an issue with a polite person.
Very easy to contact them. Very helpful
I needed some help to complete an order and operative came on within the minute and although I realised my error, my chat mate remained polite and pleased I had managed to sort it myself.
Cleared blocking drains, the guys doing the job were friendly, efficient and professional. Only let down by their office not advising us in advance of the days they would be coming - had to get me out of the shower to move my car on the first day!
Very easy to speak to about my complaint and very quick at getting back to me to sort out the problem.
Punctual, tidy, polite and gave really good explanations of what they were doing. Went above and beyond to fix the issue, working in to the evening and not leaving until they were satisfied it was all fixed. Well done Ben and Nathan!
Very quick service When I said that I still had a water pressure problem call back to arrange visit within 30 minutes
Reported a suspected leak using online chat, quick, easy and helpful service
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Wessex Water is a utility company that supplies water services to over 2.9 million customers across the South West of England. The company is committed to environmental sustainability and actively engages with the local community to ensure responsible water management and conservation. Wessex Water provides essential services including water supply, billing options, and support for customers facing financial difficulties. In addition to standard water supply services, Wessex Water offers resources for customers such as guidance on preparing for winter weather, reporting issues, and accessing information about local work and incidents. The company also monitors storm overflow discharges and provides real-time data to help residents stay informed about water quality and environmental conditions.
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