Wessex Water Reviews

The people I spoke to\met were very helpful and professional. My issue was clarified so I could make the arrangements needed

Very pleasant and helpful lady (Amy) on your Chat.

They were quick to arrive, the young man was polite, and went out of his way to get the job done. Fantastic

Prompt call-out to drainage problem. Martin West was excellent - professional and effective. Ref 063264083001

Easy conversation. The help I needed.

All the best .

The fast response to a domestic sewerage leak from a blocked manhole at the back of the house, reported Sunday morning and dealt with Sunday afternoon was remarkable and a shout out to Toby who came over with all necessary equipment to carry out the work. He was very helpful and also completed a CCTV survey to see what was likley to have caused the blockage. Absolutely no hesitiation in rating this service from Wessex as 5 star.

Great experience with customer services

Very helpful, providing all the information they had on local drainage without cost. The only ways it could have been better: - Difficult to find the chat (even though I knew it was there somewhere). - Would have been nice to have the Cover Levels. I could work this out from the depth and invert, so not sure why it wasn't listed. - Was a little slow, felt like talking to someone on the moon!

I went in live chat....was passed to 2 people, then asked if a 3rd could call me back in 5 mins, my issue was not resolved online, I only wanted them to know I can't afford the new monthly charge....so a bit long winded for a simple thing.

The man I spoke to was very helpful and caring. He put me at ease right away.

I called Wessex Water this morning to inquire about setting up a monthly Direct Debit payment for my bill. I was incredibly impressed with the customer service advisor, Libby, who was not only knowledgeable but also genuinely caring. She took the time to answer all my questions with patience and offered me various helpful options. Unlike many other service providers, I didn’t have to wait 20+ minutes just to speak to a real person—it was a seamless and stress-free experience! Exceptional service like this truly makes a difference. Thank you, Wessex Water!

All done nicely

Was able to speak to a real person without waiting and then given accurate information.

Hayley who I was chatting with online explained everything so well and was very helpful.

Rapid response and resolution to the drains issue that would have quickly got worse

Sunday blocked toilet all sorted in super quick time. James Waite was fast efficient and very professional in sorting out the problem. Very impressed with the service and on a Sunday.

Roan on the helpline when we first rang with the problem was great. So friendly and helpful. James Waite was the person that came to solve the blockage. He solved the problem efficiently. Great service all round. Very impressed with Wessex water today.

Ben and Benjamin were great. Friendly and liked the dog. Did an excellent job, couldn’t be faulted. Job ref 6568828.

Very helpful