Wessex Water receives high praise from customers for its outstanding service and helpful staff. Reviewers frequently highlight the efficiency and professionalism of the team, noting quick response times and effective problem resolution, especially during emergencies. Many express satisfaction with the friendly demeanor of the staff, who are described as knowledgeable and attentive, ensuring that customers feel informed throughout the process. However, some complaints arise regarding billing issues, with a few customers expressing frustration over unexpected charges. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many considering Wessex Water the best in their experience. Overall, Wessex Water is recognized for its excellent customer service and commitment to resolving issues promptly.
8 months ago
I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morn... See more
8 months ago
The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job ver... See more
Wessex Water resolved a leak at our property with professional efficiency and cheerful friendliness. More than satisfied with the work carried out so quickly.
Had an unannounced visit from a lovely pair from Wessex Water, Dani and Ben requesting to do a flush test at my property. Both were very polite and helpful and very professional, they explained everything clearly. Both were chilled with all my animals (4 Cats and 1 adhd Dog!) and we had a lovely conversation putting the worlds to rights! All round a very positive face to face experience with Wessex Water - Thank You Dani & Ben!
Resolved my issue very quickly
The blockage in the main drain was reported around 4pm and an engineer came much sooner than the 4 hours response time that was quoted. He managed to resolve my issue, which was caused by a blockage further along the drain. He then cleaned where the drain had overflowed in my garden and arranged for another crew to clean the much worse spillage in my neighbours. Very pleased with the service I received.
The assistant on the web chat was fine and very helpful, however the reason I had to enter my own meter reading online and is the reason I had to chat..?. There should be an esier way to enter ones own numbers online don't you think...?
I have had an ongoing problem with a leak at my property. The Company, finally sent the right man to fix it a Mr Mike Goad and after 2 years the leak has finally been sorted. Credit where it is due. Thank you Mike Goad.
Easy to contact, pleasant friendly operator, query dealt with fast without a fuss
Ref 656 9471. Steve, Toni & Rich did a fab job at lifting my patio, fixing a problem with a disconnected pipe and then replacing it all good as new. Nice lads. Left it all as it was before arrival. Cheers guys.
Following my mother's death we needed to install a water meter and review the charges; having had to speak to various banks, insurance companies and utility companies, I was dreading having to call another company, as I had become used to hanging on the phone for 20 minutes or more, only to speak with people who clearly did not care about what someone goes through after losing a family member. When I called WW, the phone was answered in less than 30 seconds (as it was every time I subsequently called), and I spoke to people who not only listened, but who clearly wanted to help, and were empowered to 'make things right'. I cannot speak too highly of WW and its incredible Customer Services Team. I only wish that other companies would learn from WW who set the Gold Standard for Customer Services. Thank you WW- you made resolving a tricky matter so easy at a very difficult time
From calling a few weeks ago about a dislodged pipe, everyone involved has been very helpful, huge thanks to Jacob who organised the emergency digging team to clear a blockage so we could carry on using our toilet. Paul came yesterday to look at the job, explained over the phone it was a lot more involved. Paul and Matt came today and went above and beyond, they replaced not one but two pipes both in really awkward positions. I really can’t thank Paul and Matt enough, they worked tirelessly to get the job completed, they are both a credit to your company.
Contacted Wessex Water via online chat to report a blocked sewer and it was fixed the same evening.
Best response we've had Liam very helpful online "Chat". Correct UK DATE. - 19/03/2025.
Live chat was great, no waiting, friendly knowledgeable.
Fast response to a missing water meter drain cover. Man was here fixing it within 1/2 hr of me reporting it. Impressive !
Quick, well informed and helpful.
Called Wessex at 3pm call handler friendly efficient took details then sent me confirmation reference and Ben called to say on way Ben was with me by 6.30pm He sorted out the drain issue very friendly and professional efficient 5* Service
Very happy with service easy to use
Very speedy response, a Wessex Water representative was on site within a couple of hours that evening. The following day a team was sent to unblock and CCTV our blocked drainage run. David and Katie were amazing, great service and kept us updated :) Thank you
Leak on highway Sent a pic yesterday and your man here to day to recce. Great. :-)
Daniel Solway, Finn March and Brandon Bevis replaced ageing pipes outside our house in Swanage last week. They were on time, friendly and efficient.
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Wessex Water is a utility company that supplies water services to over 2.9 million customers across the South West of England. The company is committed to environmental sustainability and actively engages with the local community to ensure responsible water management and conservation. Wessex Water provides essential services including water supply, billing options, and support for customers facing financial difficulties. In addition to standard water supply services, Wessex Water offers resources for customers such as guidance on preparing for winter weather, reporting issues, and accessing information about local work and incidents. The company also monitors storm overflow discharges and provides real-time data to help residents stay informed about water quality and environmental conditions.
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