Wessex Water
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Fantastic Customer Service
Following my mother's death we needed to install a water meter and review the charges; having had to speak to various banks, insurance companies and utility companies, I was dreading having to call another company, as I had become used to hanging on the phone for 20 minutes or more, only to speak with people who clearly did not care about what someone goes through after losing a family member. When I called WW, the phone was answered in less than 30 seconds (as it was every time I subsequently called), and I spoke to people who not only listened, but who clearly wanted to help, and were empowered to 'make things right'. I cannot speak too highly of WW and its incredible Customer Services Team. I only wish that other companies would learn from WW who set the Gold Standard for Customer Services. Thank you WW- you made resolving a tricky matter so easy at a very difficult time