Waves Car Wash Reviews

Tesco - Wokingham The price increases over the last few months are a disgrace. Today quoted £30 for inside only for a hatchback (that wasn’t too bad). Making the prices up on the spot, and said it was that price as it’s £40 for inside and out. Asked if outside only would be £10, was told that would be £30 also! Went down the road where prices are much more reasonable for same result. Avoid this place.

Waves. Tesco, Milton, Cambridge. 1. The pricing policy now appears to be informed to the driver after an inspection of the car and an understanding of what was requested to be cleaned, as opposed to the size of the vehicle. For my Kia Nero, the price was £35. 2. I’m the sole user of the car. 3. The rear seats were folded down to accommodate my dog and all bedding removed. The instruction was to wipe over the plastic covering whilst leaving the rear seats folded down and untouched. This was adhered to. 4. The finished clean was good with the exception of the dashboard instrument panel which hadn’t been touched. 5. The £1 coin which is retained in the car for supermarket trolley use had been taken. I did give a £5 tip. 6. Did I say anything once all faults were noticed. No. I just won’t go back.

Tesco carpark, Ipswich. I was looking at the board of prices to see what they offered and an aggressive man approached me "£29". I wasn't given any options at all so the pricing board is pointless! He wasn't a man of many words but he and his team were pretty rude when speaking with me. I was reluctant to pay so much but figured for that price it would be a really good clean. HOWEVER. It was clear they had missed loads of spots, the wing mirrors were still covered in dirt, never touched. There were marks all over, especially the windows and wheels. Inside was very much the same, with only the floors being vacuumed. They probably spent about 10-15 minutes between 4 guys 'cleaning' it. It's worth noting I have a Peugeot 308, so not a particularly large vehicle, according to the website it should have been waxed and polished for this price, I certainly didn't see any wax finish and the inside was just skimmed with a cloth! The guy then said "cash only", so it's anyone's guess how much of their takings are declared. It was a total rip off and they didn't deliver at all on their 'service'.

The worst company ever , they don’t care about them employees or contractors,,just trying to get money as much as they can.

Took my car to this car wash in Rickmansworth on the 23rd August. During the wash the car's windscreen got cracked. After almost a month no responsibility accepted, these guys are hiding behind the technicalities. Their headquarters (spoke with Michelle) were very willing to help, just to end up weeks later to respond that it is not their fault and they are not accepting any responsibility. My dashcam shows that the windscreen is perfectly fine at 11:14 when the car reverses to the washing bay and at 11:23 there is a clearly visible crack in front of the lense. The guy (Franchise partner) when challenged he started saying that there was a chip on the windscreen and water just exaggerated the damage. Minutes later he kept saying that it was an accident, but again, no responsibility accepted. The funny thing is that there are CCTV cameras pointing directly to the washing bay. When I told them that if they are so confident that it is not their mistake, they should share the CCTV footage with me and if the person washing my car did nothing wrong then at least I will be able to see what happened to my car. They are just hiding behind the privacy regulations. They dont want me to see what they did. If you did nothing wrong guys you have my consent to make the 8-minute footage public here so everyone can decide if I am wrong. I am sure that you can't. Tesco's is covering for you, your headquarters is covering for you. At least all the people I know will be already avoiding you. Stay away from them.

I took my car to the Waves Team at Tescos's on Tadcaster Road as had done a few skip runs and car was in a right state. Explained everything to the staff and we agreed the price. They did a superb job the car was spotless and smelling nice and in a state that I was prepared to return it to my lady wife thank god. They even noticed a scratch on my wing mirror and repaired that. I will definitely be returning and would recommend them highly. Cheers, Derm.

Visited at Tesco in Orpington, the staff have stolen the cleaning cloth in both pairs of sunglasses. To do this they opened the cases and weirdly stole a D&G cloth and a Gucci cloth. Went to ask who did this where are these cleaning cloths, manager said to check inside the console arm, if not there he would buy replacements in Tesco. I told him these cant be replaced from Tesco. Both sunglasses had dirty finger prints all over, so some weirdo is nicking small things they think they can get away with. Car clean was also poor alloys mucky. Wont go again.

First experience, paid extra for a better wash on the app. End result was below average, alloy wheels in particular were still a bit dirty - I could wipe the dirt off with my finger, so don't think a cloth had been anywhere near them, maybe just a jet wash. Realistically I can do a better job at home in 30 mins with my jet washer and a cloth than these people, doubt I'll go back.

I used Waves "Hand Car Wash" for the 1st time, came away extremely disappointed. The "Hand" part of the wash didn't exist, was a few minutes being blasted with a jet wash before drying! Having purchased the "GOLD" wash, booked via their app advised of allowing 1hr 15min for this service, my entire visit lasted just under 20 minutes, I was also charged an extra £10 for a polish which was never done! I had to prompt them hoovering the boot area which was ignored. Have written now twice to their customer services email address and to date not had the courtesy of a response. My advice is to be extremely careful of what you expect and certainly what you pay for.

They have been doing a just ok job for £17 last few months, then went today and they wanted £25 to wash my car, I declined as can get much better for less money. Will find new place for me and my families cars

Went to crawley tesco hazelwick Waves Car Wash they are always very pleasant and do a excellent job, the guys that done my car today were a new group, they seem to go over and beyond will carry on using them

Kingston Park Newcastle Tesco - Should have been £7 (Bronze standard) but charged me £10, because and I quote "the car is DIRTY". Well, I wouldn't be here if it was clean would I? They said it would be 45 mins (after I was about to drive away because they originally said "an hour"), and it took 1 hour!!! There was still a dirt mark on the windscreen after they had "finished", which I wiped away myself with a cloth. I doubt I will go back there again and will look elsewhere.

The customer service at Waves in Tesco King's Lynn was very poor, they never said good morning, hello or any greeting, I felt like they didn't really want your custom. The actual car wash was good, but I will not go back there due to very poor customer service. (Perhaps all the staff need a course on talking to customer s)

What has happened to the old manager? Been using this service for a few years, no issue. Taken my (pre-booked) car for ‘platinum’ wash today, was made to feel like it was an inconvenience as I hadn’t booked via the app - this didn’t work, left car for an hour and a half at their request came back & it was clean but lots of runs and by no means perfect inside. I paid by card but an issue was made about nhs / bluelight discount (I’d flagged this when I dropped it off) I was then showed a handful of keys none of them were mine, then a shambolic attempt to locate my keys ensued. Searching cars & the workers pockets. The ‘manager’ (or so it said on his shirt) then carried on washing another vehicle without a word. When the keys were eventually located they on the floor near the cleaning equipment! Appalling customer service, I will not return

Went this morning. I knew it was not open yet. Saw a member of staff sat there. I went to ask a question and was not helpful. The pig wouldn't even get up to acknowledge me.😡

Would give zero stars if possible!! My wife and I decided to take our car for a quick wash while we shopped, never again. Firstly, we pulled up and asked for a price for inside and out. The young boy then went onto open all of the doors to inspect and then gave a price of £35 for a wash and a vacuum. I asked how much for just a wash, £16. We decided that £19 for them to vacuum the car was crazy (it’s 4 months old and not filthy at all) and went for the hand wash. Handed over my keys and went shopping. 30mins later we came back out and was greeted with a different man with manager written in his top who, with a smile on his face, let us know that our keys are locked inside of the car. We were fuming and asked how can this happen. The ‘manager’ firstly explained that it was a fault with the car. I think not. He then went on to say that it was our fault for not telling them this could happen and that he is only a car valet. Not a single apology from anyone. Fortunately my car has an app that allows me to open the car, but this is not the point. What if it didn’t, we would be stranded with a trolly full of shopping and a group of guys smiling at our inconvenience. And on top of all of this, the car was not really cleaned that well. It is new so shines easily, but flies left on the front bumper, rear window smeared and water marks all over. A bad experience with no effort to apologise, we will never be returning to waves exeter!

I handed my keys to one of the operatives and asked for my car to be washed inside and outside. I went into Tesco had a meal and was in Tesco for close to 2hrs upon my return l was shocked to be told my car was washed. It was barely touched with grass and dirt still inside the car, the outside had not even been touched. I was met by 2 aggressive men shouting and making threats stating that it had rained and hence why the car didn’t look washed which was a lie because it did not rain as you can see in the photographs the ground is dry and was clear to see the car did not look washed and compared to other cars it was clear as day, other customers also stated the same that is didn’t look washed. They offered to wash the car after l has wasted almost 2hrs expecting my car to be cleaned. I told them l was not happy and will not be paying for a car that had no been washed. I pulled away and stopped because they were making threats towards us. They opened the door removed my keys from the ignition forcefully and started to spray the car with some liquid and stated that they were cleaning the car at this point and l must pay for a service l did not get. I felt threatened and they began shouting abuse and stating that if l wanted a full valet l should go elsewhere. For the record l didn’t ask for a full valet just a wash and clean inside and outside. You can clearly see the car parked in the middle of the road and them trying to quickly wipe it down to make it look like it was washed. Not a drop of water touched the car. My friend went to pay £25 for a half done job which l feel is absolutely out of order. This type of behaviour is totally unacceptable and all customers need to be treated fairly for a paid service. No apology was given but just a load of insults and abuse. I will never use this service again and very disappointed at the way we were treated. After complaining to waves they didn't even offer an complimentary car wash after paying £25 but an apology and hope l would return to use their services again.

Tesco Exmouth Devon- I have been using waves for the past 10 years! Today I went and was told 30 mins, great. My car was the only one to be washed and they were just finishing hovering another car. 30 mins later come back and was told by “the boss” as he kept calling himself that the inside was clean but not the outside! Ok, then he went onto say I was only shopping for 15 mins! Rude! He went to wash my car then came round to dry it! I pointed out that the trim under the passenger door was still dirty! He was so rude and told me he should be charging me £40/£50 but was only going to charge me £26! I’ve always paid the £22 charge! He rudely said “just give me £20 and go some where else next time” we’ll all I can say is “bring back Nic” his customer service was fantastic, this guy “the BOSS” is going to lose you a lot of money. Lost my business and my husbands! Word of mouth goes a long way!

Waves at Hazelwick ave (Tesco) was an excellent experience. The staff extremely friend and did a brilliant job inside and out of my car. Well worth the money.

I used the Dibden Tesco Waves car wash this morning. I had booked online as I wanted the full monty. On my arrival I was told straight away that the card machine is still not up and running so it would need to be cash. This was not a hard sell tactic, but, by telling me up front, I had the option to not go through with the service. There is a cash machine on site so this was not a problem. The 2 young men who cleaned my car were very polite and respectful. The car looks like new, inside and out. The tyres/wheels were pretty reasonable when I took the car in, now, the wheels actually jump out at you and look really impressive. So pleased. I have registered my details online and booking is really easy. Thank you !