Waves Car Wash
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Would give zero stars if possible!!
Would give zero stars if possible!! My wife and I decided to take our car for a quick wash while we shopped, never again. Firstly, we pulled up and asked for a price for inside and out. The young boy then went onto open all of the doors to inspect and then gave a price of £35 for a wash and a vacuum. I asked how much for just a wash, £16. We decided that £19 for them to vacuum the car was crazy (it’s 4 months old and not filthy at all) and went for the hand wash. Handed over my keys and went shopping. 30mins later we came back out and was greeted with a different man with manager written in his top who, with a smile on his face, let us know that our keys are locked inside of the car. We were fuming and asked how can this happen. The ‘manager’ firstly explained that it was a fault with the car. I think not. He then went on to say that it was our fault for not telling them this could happen and that he is only a car valet. Not a single apology from anyone. Fortunately my car has an app that allows me to open the car, but this is not the point. What if it didn’t, we would be stranded with a trolly full of shopping and a group of guys smiling at our inconvenience. And on top of all of this, the car was not really cleaned that well. It is new so shines easily, but flies left on the front bumper, rear window smeared and water marks all over. A bad experience with no effort to apologise, we will never be returning to waves exeter!