Waves Car Wash
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Windscreen damage Waves TEsco's Rickmansworth
Took my car to this car wash in Rickmansworth on the 23rd August. During the wash the car's windscreen got cracked. After almost a month no responsibility accepted, these guys are hiding behind the technicalities. Their headquarters (spoke with Michelle) were very willing to help, just to end up weeks later to respond that it is not their fault and they are not accepting any responsibility. My dashcam shows that the windscreen is perfectly fine at 11:14 when the car reverses to the washing bay and at 11:23 there is a clearly visible crack in front of the lense. The guy (Franchise partner) when challenged he started saying that there was a chip on the windscreen and water just exaggerated the damage. Minutes later he kept saying that it was an accident, but again, no responsibility accepted. The funny thing is that there are CCTV cameras pointing directly to the washing bay. When I told them that if they are so confident that it is not their mistake, they should share the CCTV footage with me and if the person washing my car did nothing wrong then at least I will be able to see what happened to my car. They are just hiding behind the privacy regulations. They dont want me to see what they did. If you did nothing wrong guys you have my consent to make the 8-minute footage public here so everyone can decide if I am wrong. I am sure that you can't. Tesco's is covering for you, your headquarters is covering for you. At least all the people I know will be already avoiding you. Stay away from them.