Waves Car Wash
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Dreadful service
I handed my keys to one of the operatives and asked for my car to be washed inside and outside. I went into Tesco had a meal and was in Tesco for close to 2hrs upon my return l was shocked to be told my car was washed. It was barely touched with grass and dirt still inside the car, the outside had not even been touched. I was met by 2 aggressive men shouting and making threats stating that it had rained and hence why the car didn’t look washed which was a lie because it did not rain as you can see in the photographs the ground is dry and was clear to see the car did not look washed and compared to other cars it was clear as day, other customers also stated the same that is didn’t look washed. They offered to wash the car after l has wasted almost 2hrs expecting my car to be cleaned. I told them l was not happy and will not be paying for a car that had no been washed. I pulled away and stopped because they were making threats towards us. They opened the door removed my keys from the ignition forcefully and started to spray the car with some liquid and stated that they were cleaning the car at this point and l must pay for a service l did not get. I felt threatened and they began shouting abuse and stating that if l wanted a full valet l should go elsewhere. For the record l didn’t ask for a full valet just a wash and clean inside and outside. You can clearly see the car parked in the middle of the road and them trying to quickly wipe it down to make it look like it was washed. Not a drop of water touched the car. My friend went to pay £25 for a half done job which l feel is absolutely out of order. This type of behaviour is totally unacceptable and all customers need to be treated fairly for a paid service. No apology was given but just a load of insults and abuse. I will never use this service again and very disappointed at the way we were treated. After complaining to waves they didn't even offer an complimentary car wash after paying £25 but an apology and hope l would return to use their services again.