US Mobile Reviews

Any time I have a problem or a need, customer service is always so helpful. Seriously, without fail, always one of the best experiences with a cellular provider. I just had an issue on our lines and the rep, Omer Ali Khan, was perfectly helpful and provided excellent support. He fixed our problem and we’re good to go. They’re so patient and knowledgable, and never make me feel like they’re in a rush to get to the next customer. On top of that, I am almost always in network for coverage which is a nice change from the provider we used before this. I hope they stay as great as they’ve been!

very good service by Abdul Rehman!

The service, prices, app, and support have all been great in the 6+ months I've been using US Mobile. Support staff like Abdullah Shah have been patient and thorough and clear when assisting me, offering helpful links to guides to do various things I ask about and explaining everything to my satisfaction.

Abdur Rehman was very helpful and responsive when had an issue with incoming calls.

Abdur Rehman was so helpful in making sure that my international plan was properly set up before my trip.

Incredible Support from Dishia Ijaz! I recently had a roaming issue while traveling in Chile, and Dishia went above and beyond to help me resolve it. From the moment she joined the chat, she was polite, patient, and incredibly thorough. She guided me step by step through troubleshooting, even waiting while I gathered screenshots and checked settings on my device. Despite the complexity of my issue, Dishia stayed calm and professional. She made some changes on her end, and suddenly everything started working perfectly again — I was back online and receiving all my messages! Dishia turned a frustrating situation into a smooth and pleasant experience. She’s knowledgeable, efficient, and genuinely cares about helping customers. If you ever need support, I highly recommend asking for Dishia Ijaz. She’s an absolute superstar! Thanks again, Dishia — you saved my trip!

Moved to US Mobile, incredible customer service, especially from Umair! Sad to find out they can't support customers abroad. If you are an expat looking for a solution for your 2FAs, this ain't it.

Zaid Muhammad gave my a great support and help, thank you Zaid

I have been using US Mobile service for over 3 years, and never had any issues when it came to their services, especially their 5G wireless. This one time I had a major issue with 5G connectivity, their service rep Muhammad Ramish, was extremely helpful and polite in giving a detailed solution to my problem and was also patient.

Abdur Rehman was totally competent and solved the problem while on CHAT. easy peasy

As a former IT Director (retired) I have challenged US Mobile staff over a period of 8 months to see what kind of cellular service they really are. I can safely say that they have met and exceeded the challenge on all aspects! I gave them the toughest assignment: make a Iphone 7+ work as a hot spot. This device my is backup network provider when my local fiber connection fails. Since US Mobile is an MVNO, I was able to choose which local cellular carrier had the best signal in my location. I also ported a number to my account without any issues. The US Mobile portal is easy to read, easy to use, and just plain works. Over the years working with cellular carriers has been a challenge as they keep finding ways to provide less service and more cost. Not so with US Mobile! This is the land of more services, great value, and friendly and competent support staff. I heartily recommend US Mobile for your cellular needs. (this is not a paid recommendation, I am just a retired IT Director that loves when I get great value and great service) AD

Terrible company. They made us fight with their servers for an hour to order a device under a promotion. It was very frustrating for everyone. I was clicking repeatedly for all that time, because I really wanted the device. I got an order in, received order confirmation email. Card was immediately authorized. I was happy that I was able to order it. The CEO then posts about so much love for US Mobile, and that he will honor the orders received. They take several hours to confirm orders. Mine was already 30 hours waiting for a confirmation, to then receive an order cancelled email that does not say anything other than that. Contacted customer service, they opened a ticket with logistics, and nobody contacted me back. I contacted them after a couple of days, to receive that they will refund me (as if it wasn't expected already). It was the only order on the account and shipped to the address (one per household limit). But the CEO continues to say thanks for so much love for his business.

I needed to transfer carriers and any confusion on the matter was cleared up with Zaid Muhammad on the support line :)

After a slow start, the service agent was able to fix the problem, which is the desired result. Unfortunately it took way too long (at least an hour) to do this.

Omer Ali Khan serviced my account. Have been a customer with usmobile for years and had an unfortunate problem with my account. Omer went above and beyond to fix my problems.

Exceptional Customer Service from Yusra Luqman at US Mobile! I had an absolutely fantastic experience with US Mobile's customer service, thanks to the incredible help from Yusra Luqman. My brother was struggling to transfer an eSIM line from one phone to another, and it was proving to be quite a tricky issue. Yusra was an absolute star! She stuck with us patiently, guiding us step-by-step through various troubleshooting attempts. Her dedication and willingness to try different things until the issue was completely resolved were truly impressive. It's rare to find such persistent and helpful support. Thanks to Yusra, the eSIM transfer was successfully completed, and we're incredibly grateful for her patience and expertise. She truly went above and beyond! Highly recommend US Mobile, especially with reps like Yusra on their team.

Hassan Khalid helped me troubleshoot connecting 3 IOT devices. He was very good and got me sorted rapidly. Thanks Hassan!!

I was having issues with my data. Muhammad Ramish, helped me through each step. He was very professional, helpful, and courteous. Thank you!

the waiting time for customer service by phone is crazy litterly hours and when you reach them its them hour to understand your problem and to fix it

Hanzalah was great. She was able to compensate for the goof up done in returning the international e-sim. She not only accepted the issue at their and but able to make up for it by giving top up. Only issue is chat based support is very slow.